Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
87% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Michigan

Good deal in Palermo Hollywood

Posted Jul 10, 2016
Most of the staff knows English, some better than others. Clean room, comfy bed. Can walk to Plaza Serrano and a lot of other restaurants/bars. Don't expect eggs or bacon with breakfast. It's mostly little pastries and croissaints. Good deal overall.
Comment from Hotel Management
Aug 4, 2016 by General manager, Hotel Management
Dear Guest, Thank you very much for your review. We hope you can stay at Ilum again. Kind Regards,
5 out of 5
by Gabriel from Plano

Great hotel/ awersome staff

Posted May 20, 2016 on Hotels
I love this hotel. Palermo offers a lot of choices for lunch/dinner/entertainment within a residential environment. I feel safe walking around this area, even jogging at night. The best thing about the hotel is the staff, though. They are attentive, caring, polite.
Comment from Hotel Management
by Juliet, Hotel Management
Thanks Gabriel. We hope you can stay with us again. Kind regards,
5 out of 5
by Jimmy Bonaparte from Canada

fue maravilloso

Posted May 18, 2016 on Hotels
excelente
Comment from Hotel Management
by Juliet, Hotel Management
Gracias Jimmy. Esperamos tenerlo nuevamente en el hotel. Saludos
5 out of 5
by Roy from Washington, DC

Best stay! A must if you want to be in Palermo.

Posted May 15, 2016 on Hotels
Hotel was very cool and chic and clean. All staff spoke English. Palermo Hollywood is great...restaurants, cafes, convenient to a lot. Much better to stay in than Palermo Soho...which is much more commercial (boutiques) and noisier and lots of young people whooping it up at night. But, you can walk to the heart of Soho in 10 minutes from Hollywood. My wife got sick the next to last day we were in BA and they staff couldn't do enough to help us....late checkout, offered to have a doctor come to the hotel, breakfast to room, etc. I would never stay anywhere else again and we got to BA a couple times each year as my wife has family there. Thank you, Ilum. You are the best!
Comment from Hotel Management
by General Manager, Hotel Management
Dear Roy, We are very glad with you review. Our staff is very proffesional and this is our differential. We hope you can visit us again. Kind Regards,
5 out of 5
by Andre

This traveler left a rating score only Posted May 13, 2016 on Hotels
5 out of 5
by Joseph from Rio de Janeiro

Great hotel, friendly staff.

Posted May 5, 2016 on Hotels
All good.
Comment from Hotel Management
by Juliet, Hotel Management
Thanks Joseph, We hope you can stay with us again. Kind regards,
4 out of 5
by Vannessa A from Córdoba

Muy lindo hotel, muy recomendable, buen desayuno

Posted Apr 30, 2016 on Hotels
Hermoso fin de semana, la pasamos muy bien
Comment from Hotel Management
by Juliet, Hotel Management
Muchas Gracias Vanessa, La esperamos nuevamente en Ilum cuando desee. saludos
5 out of 5
by A verified traveler

A great experience

Posted Apr 28, 2016 on Hotels
Often boutique hotels have more style than substance, but this does not apply to the Ilum Experience. The helpfulness of the staff, the excellent breakfast, the comfort of the rooms all made this a very good (Ilum) experience
Comment from Hotel Management
by Juliet, Hotel Management
Thanks Very Much. We hope you can stay with us again. Kind regards,
5 out of 5
by A verified traveler from Wellington, NZ

A peaceful oasis

Posted Apr 28, 2016 on Lastminute
Fantastic hotel in a fun neighbourhood. Staff are always helpful and friendly. Amazing breakfast with delicious fresh fruits, juices, nuts, healthy granola, delectable sweet pastries, various types of toast, ham, cheese, eggs. Would definitely stay here again.
Comment from Hotel Management
May 31, 2016 by juliet, Hotel Management
thanks Peter, We hope you can stay with us again. Kind regards,
5 out of 5
by LUIS GUSTAVO from Juiz de Fora

Perfeito!

Posted Apr 26, 2016 on Hotels
Superou expectativas, hotel boutique de muito bom gosto e alto padrão. Funcionários altamente treinados, conforto absoluto, discrição, hotel para descanso verdadeiro. Recomendo para adultos.
Comment from Hotel Management
by Juliet, Hotel Management
Prezado Luis, Obrigada pela sua avaliacao. Esperamos o senhor na sua proxima estada. Atenciosamente.