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Reviews of Loi Suites Esmeralda

3 out of 5
Loi Suites Esmeralda
Marcelo T De Alvear 842, Buenos Aires, Capital Federal

Reviews

8.0

Very Good

Rating 10 - Excellent. 109 out of 323 reviews" "
Rating 8 - Good. 122 out of 323 reviews" "
Rating 6 - Okay. 62 out of 323 reviews" "
Rating 4 - Poor. 16 out of 323 reviews" "
Rating 2 - Terrible. 14 out of 323 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Angelique

Traveled with partner
Liked: Cleanliness, amenities
The hotel is close to the mall and shopping area. There are lots of dining options around here. The rooms are clean and comfortable. The staffs does not speak English so it is somewhat difficult to communicate. We relied on Goggle Translate app to get help.
Stayed 1 night in Feb 2024
Response from María Rosa Edo on Mar 25, 2024
Good night! Thank you very much for sharing your experience at Loisuites Esmeralda, it is nice to know that your stay with us was pleasant. Best regards,

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from María Rosa Edo on Dec 28, 2023
Muchas gracias por su calificación! Esperamos tenga un excelente comienzo de año y podamos volver a vernos pronto..Saludos!

2/10 Terrible

Silvana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely outdated and poorly maintained. Does not look like the photos. Very overpriced. Feels like a scam
Stayed 1 night in Aug 2023
Response from María Rosa on Aug 10, 2023
Sorry for the feeling about the hotel, we are redecorating all the rooms, I hope I can assign you one on your next stay. Kind regards,

10/10 Excellent

guillermo

Stayed 3 nights in Mar 2023
Response from MARIA ROSA on Mar 20, 2023
Gracias!!!!! Recibirlo como huésped fue un placer, nos alegra haberlo demostrado. Saludos,

10/10 Excellent

Marita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gerente y todos los empleados muy amables, hicieron nuestra estadía muy placentera ,muy limpio todo! quedamos súper felices!
Stayed 3 nights in Feb 2023
Response from María Rosa on Feb 24, 2023
Gracias! Fue un placer recibirla. Muchos saludos!

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. A bit worn, but clean. Neighborhood had MANY walkable great restaurants. Breakfast was open lon hours and had variety. Shopping, bike rentals, parks all close by. Good value for the price.
Response from María Rosa on Feb 16, 2023
Muchass gracias por compartir su experiencia en nuestro hotel. Esperamos vuelva pronto. Saludos

4/10 Poor

Michael

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Dated, sparsely and cheaply furnished. A hostel, not a hotel

2/10 Terrible

Franz

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from María Rosa Edo on Oct 24, 2019
Muchas gracias por clasificarnos! Es bueno saber que tuvo una linda estadía en el hotel. Lo esperamos nuevamente! Saludos cordiales,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We love the comfort of the two bedroom apartment suite. Love the fully equiped kitchen. Enjoy the continental breakfast- they have something for everyone. The staff is exceptional; they answer questions and help you make arrangements for transportation and tours. The hotel is clean and in a very convenient location. We love the neighborhood- very walkable and close to subway and train stations. Great value for the price.
Stayed 3 nights in Jun 2019
Response from María Rosa Edo on Jul 3, 2019
Thank you very much for sharing your experience at Loisuites Esmeralda. Knowing that we fulfill our main objective is very important for us. We hope to see you again here on your next trip to Buenos Aires. Best regards, María Rosa Edo

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, excellent location, very clean
Great for family. Older hotel but clean and comfortable. Love the apartment with kitchen. Convenient downtown location. Good continental breakfast that made everyone happy. Excellent front desk staff-- answer questions, help you make arrangements for tours or. Transportation. We have stayed here many times.
Stayed 2 nights in Jun 2019
Response from María Rosa Edo on Jul 1, 2019
Thank you for leaving us your opinion about the hotel. For us, having you as a customer is a pleasure. We hopeyou come back soon. Best regards, María Rosa Edo

8/10 Good

Verified traveler

Stayed 5 nights in May 2019
Response from María Rosa Edo on Jun 26, 2019
Qué bueno saber que su estadía fue confortable! Esperamos vuelva pronto! Saludos cordiales,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintains quality, has simpified reception, staff always gracias and low turnover. Excellent value for the price, especially if you rent a suite.
Stayed 7 nights in Apr 2019
Response from María Rosa Edo on Apr 22, 2019
Thank you very much for sharing your experience at the hotel, we thank you also for having chosen us and we hope to return soon. Best regards, María Rosa Edo

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything; shopping, church, restaurants, tourist spots.
Stayed 2 nights in Jan 2019
Response from María Rosa Edo on Feb 19, 2019
Good to know you had a nice stay! we hope soon again. Best regards, María Rosa Edo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendly accommodating staff and convenient location made this a great choice for our holiday. The buffet breakfast is generous with cereals, fruits, bread rolls, toast and cake to choose from. Bottomless real fruit juices, coffee and tea also. Gym and pool facilities are available at partner premises.
Stayed 12 nights in Jan 2019
Response from María Rosa Edo on Feb 19, 2019
Thank you very much for your comment. We are very happy to have shown him how important it is that he has chosen us. We hope to see you here again on your next trip. Best regards, María Rosa Edo

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good location
The desk personnel were helpful and friendly. We were able to check in at 10:00 after getting off a cruise ship, our room was ready. The breakfast was good. The location was very accessible to all parts of the city for metro, walking or taxis. There are lots of good restaurants and shopping within walking distance. Our air conditioner did not work properly. We mentioned it on our last day and it was fixed immediately.
Stayed 3 nights in Feb 2019
Response from María Rosa Edo on Feb 11, 2019
Thank you very much for sharing your experience at the hotel. We are very happy to have shown you how grateful we are for choosing us. We are waiting for you on your next trip to Buenos Aires, again at the hotel. Best regards, María Rosa Edo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very safe
It is a great location, easy walking distance to all the history and eating districts. Had great restaurants right around the corner. Breakfast was good also and it is included.
Stayed 2 nights in Jan 2019
Response from María Rosa Edo on Feb 1, 2019
Thank you very much for sharing your opinion. We hope to see you again on your next trip to Buenos Aires. Best regards, María Rosa Edo.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Dec 2018
Response from María Rosa Edo on Dec 28, 2018
Gracias por calificarnos. Le deseamos un año lleno de Amor y Paz! Un saludo cordial, María Rosa Edo

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, nice area
Comfortable
Stayed 1 night in Dec 2018
Response from María Rosa Edo on Dec 16, 2018
Thank you very much for sharing your opinion! I am glad your stayed here was pleasent. Best regards, María Rosa Edo

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from María Rosa Edo on Oct 31, 2018
Muchas gracias por calificarnos! Esperamos vuelva pronto. Un saludo cordial, María Rosa Edo

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Alexander’s customer service was above and beyond !
Stayed 4 nights in Mar 2018
Response from María Rosa Edo on Mar 27, 2018
Thank you very much, I am happy to have shown how grateful we are for choosing us. Best regards, María Rosa Edo

4/10 Poor

stephanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Serviceable but not luxurious
The hotel is serviceable, but dated and old. Our room stunk of old sweat and shoes, but it was spacious and it's really nice to have two bedrooms for a family. It isn't ideal for touring but close to the C line at the subway, at least. Breakfast is only continental - no hot eggs - so just know that.
Stayed 4 nights in Dec 2017
Response from María Rosa Edo on Jan 29, 2018
Thank you for giving us your opinion. We are renovating the rooms, changing the carpets for wooden floor. In your next reservation you can request this type of room. My best wishes for this year, cordial greetings, María Rosa Edo

6/10 Okay

M A

Liked: Cleanliness, staff & service
noisy st night
at night very noisy
Stayed 3 nights in Nov 2017
Response from Yohana Ceballos on Dec 5, 2017
I am very sorry for the inconvenience, in your next stay we will assign you a room with another orientation. Thank you for choosing us. Best regards, María Rosa Edo

4/10 Poor

Elvin

Disliked: Staff & service, property conditions & facilities, room comfort
Not a hotel I would stay at again
I got to the hotel early. I asked them about early check-in. It wasn’t not even a consideration. I would think that within the 4 hours I was in the lobby waiting for a room, they would get a room ready for me for early check in. Hotel was noisy; you can hear the plumbing from above. Breakfast was so-so.
Stayed 3 nights in Nov 2017
Response from Yohana Ceballos on Dec 5, 2017
I regret very much not being able to deliver the room before the time, we are with the full hotel and depend on the departure of the guests to then clean and deliver it in the conditions you deserve. Actually when we have the possibility, we enter our clients when they arrive. I hope that next time this is possible. Best regards, María Rosa Edo

6/10 Okay

pcquilter, USA

Liked: Cleanliness
Good central location
We stayed one night. They were very busy and had only 2 staff to deal with many clients. Even with only a couple of people waiting, we weren’t greeted or addressed. They kindly stored our luggage when we arrived before check in and stored it for a couple of hours as well before we made out next flight. Hotel is perfectly adequate, just nothing special. rooms are clean and bright but spare. Air conditioning worked well in 30C temps. Breakfast is adequate: coffee and tea, cold cuts, bread. One note, there is a craft beer bar next door and it was very noisy until late in the evening.
Stayed 1 night in Nov 2017
Response from María Rosa Edo on Nov 24, 2017
Thank you very much for your comment. I am glad your stay has been comfortable, I hope you can come more days on your next trip. We are waiting for you! Best regards, María Rosa Edo

8/10 Good

Dae

Liked: Cleanliness, staff & service
Great service, good location, decent value overall
Pros - pretty spacious in suite rooms, good breakfast, good front-desk service Cons - poor wi-fi; bathroom requires renovation; really noisy on Thu/Fri nights Overall it's a good value.
Stayed 2 nights in Aug 2017
Response from Yohana Ceballos on Aug 22, 2017
Thank you very much for your comment. In your next stay we will assign you a room oriented to another sector. We hope to see you again soon. Best regards, María Rosa Edo

10/10 Excellent

Mercedes, Asuncion, Paraguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, walking distance to major tourist atractions. Being a small hotel we got a very personalized attention from the staff. We will certainly be back next time in Buenos Aires so this hotel is highly recommended.
Stayed 3 nights in May 2017
Response from mredo@loisuites.com.ar on Jun 27, 2017
Thank you very much for sharing your opinion. It was a pleasure for us to have you guest at the hotel and to know that your stay was beautiful. We have met our goal, we hope to seeyou again soon here Best regards,

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
good for the discounted price
We have been staying in the Lois Recoleta for many years but, due to the low rates at the Esmeralda, we decided to take our chances. The location is excellent, the staff needs more training, especially the night concierge who seemed to be engaged in a personal discussion and had no time to give us information. Others were fine but not overly welcoming. The breakfast was fine but repetitive and limited. We had a nice apartment, that is most definitely, better than the single room in the Recoleta but could have used a carpet shampoo and an extra touch in the bathroom. All in all, we might go back but not paying more than the low rate that we paid this time around.
Response from María Rosa Edo on Jun 27, 2017
Thanks for the time spent writing to us. Your opinion is very important to us, it helps us to improve. We are remodeling the rooms, changing carpets for ceramic floor. I hope to assign you one of these suites in your next stay. Best regards,

8/10 Good

Grampiehf, Alberta, Canada

Liked: Cleanliness, staff & service
Hotel located downtown.
Hotel close to many tourists attractions that are walkable if one doesn't have any issues walking 1-5 KM. I.E. Florida Street many shops malls etc., Cemetery de la Recoleta, many parks and green spaces. Taxis, bus transportation easily accessible. Price very reasonable, however if you expect a five star, it is not, it's older, needs some renovations, but it is clean and front desk staff friendly.
Response from María Rosa Edo on Mar 23, 2017
Thank you very much for your comment. The 5 star chain hotel in Buenos Aires is Loisuites Recoleta which is located in Recoleta. We are so glad we had a lovely stay at the Loisuites Esmeralda, we hope to see you again on your next trip to our city. Best regards, María Rosa Edo

10/10 Excellent

Carl, Orlando,Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to everything. Historic.
The staff excellent. From check in to check out. Thank you Fernando and Alexandro.
Thanks for your comments. It is important for us to know about you experience in our hotel. I look foward to welcoming you again as our guest. Best. regards!

8/10 Good

Lee, Long Branch

Liked: Cleanliness, staff & service, room comfort
Great value, great location, friendly staff
Although our room was in need of a facelift, we got great value. The staff was knowledgeable, spoke English and were very friendly.
Response from General Manager on Aug 8, 2016
Dear Mr. Lee: I would like to thank you for your comment. I am happy to hear the you have had a comfortable stay in our hotel. In addition, I´m glad to tell you that we are currently remodeling the hotel rooms: Carpets are being removed;etc. We look forward to receiving you again as a guest in the future. Regrads, María Rosa Edo

8/10 Good

Lee, Long Branch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great staff
Perfectly located hotel and great staff. Rooms are a little tired perhaps but you get great value for money, particularly taking into account their delicious buffet breakfast.
Response from General Manager on Aug 11, 2016
Dear Lee: thank you very much for your comments. It is important for us to konw about you experience in our hotel. I am glad to know you have had a good stay here. I look forward to welcoming you again as our guest. Best. regards, María Rosa Edo

4/10 Poor

monica, guatemala

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel in the center of Buenos Aires
The hotel is old and the rooms are small and some of them still smell like cigarette smoke. It is located in the center of the city and accessible to public transportation.
Response from mredo@loisuites.com.ar on Aug 8, 2016
Dear Mónica: Thank you for your comment. Your suggestions are really important to us to improve the service and make a better experience to our guests. I´m glad to tell you that we are currently remodeling the hotel rooms: Carpets are being removed; etc., We look forward to receiving you again during your next visit to Buenos Aires Regards,María Rosa Edo

6/10 Okay

Verified traveler

The times I stayed there, the kitchen staff were accommodating in providing me salt and oil when ever I needed and also I would take breakfast to the room. They change administration and now you can't take any breakfast to the room otherwise you would be charged and also they couldn't provide me the items I needed to cook such as butter. The breakfast was very poor.
Response from mredo@loisuites.com.ar on Aug 16, 2016
Dear guest, thanks for your comments, your opinion about your experience and suggestions are very importat to us. Since 5 years ago, the hotel doesn't provide dinner and lunch service. We offer buffet breakfast or it could be delivered to the room with an extra cost. Due to the restaurant is close, unfortunately, we are not able to provide ingredients such as butter or oil. We apologize for this incovenient and we would be pleased to share with you the alternatives of restaurants delivery we have available for our guests. We look forward to receiving you again during your next visit to Buenos Aires. Best regards, María Rosa Edo

8/10 Good

Tanya T.

Liked: Cleanliness, staff & service, room comfort
Great value for money in BA
We stayed at Loi Suites for 6 nights in May 2015. We were checked into a Superior Suite in the 4th floor with a view over Marcelo T De Alvear. The room was spacious, clean, light & airy. There was no stuffy smell upon entry. The window has external timber blinds which were partly drawn we took these up as far as they could go and left them there. The heavy curtains provided sufficient block out to sleep and the windows held out most of the noise from the city. The room is air conditioned allowing the guest to set their own room temperature. The bathroom is clean and of a good size with a shower over the bath. Great water pressure. Breakfast was included. Spread of cereal, fruit, bread (toaster provided), spreads, ham, cheese, juice and coffee. Staff are courtesy and helpful, although were unable to provide a knife to take back to the room?? The room did advertise separate living space - two chairs at the end of the room, and a kitchenette - a tray in the cupboard with kettle and cups for coffee. Location is great, just a few blocks from a large shopping mall. The area is all at so good for walking and did places further away taxis are abundant supply.

8/10 Good

Gauchetta

Liked: Cleanliness, staff & service, room comfort
Great for a family
Five of us were traveling and it is hard to find a hotel which accommodates us in one room. They have suites with two separate rooms which is great for a family.

8/10 Good

Elza, Seattle

Liked: Room comfort
Good deal for the money
Nice hotel in pretty nice neighborhood. The room needs a little updating, carpet looks old and dingy, like it needs washing. Our room had a beautiful terrace, however it looked a little unkept. The hotel desk help lacks a little in customer service. The breakfast was great. Overall a good stay .
Response from General Manager on Aug 12, 2016
Dear Elza, thank you for your comment. Your suggestions are really important to us to improve the service. Im very happy to tell you that we are currently remodeling the hotel rooms, carpets are being removed.l We look forward to receiving you again during your next visit to Buenos Aires. Best regards, María Rosa Edo

8/10 Good

Family of four, Australia

Liked: Staff & service
Good location but decor is out dated
Great location to Florida St, Subway & restaurants. Convenience store & laundry at your door step. Kitchenette handy but could be better equipped. Decor of rooms old & out dated. Could be spruced up a bit. Bathroom very small. Staff very friendly & helpful. Value for money.
Response from General Manager on Aug 16, 2016
Thank you for your comment. I am very happy to hear you have had a comfortable stay in our hotel! Best regards! María Rosa Edo

2/10 Terrible

Arturo, SCL/SFO/LON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place. Dirty, smelly, old.
Other Loi Suites are nice and well maintained and that's why I choose this one, but it was a huge mistake. it's old and the carpets were dirty. The staff with old shirts and not friendly at all.
Response from mredo@loisuites.com.ar on Aug 16, 2016
Thank you for your comment. Your suggestions are really important to us to improve the service and make a better esperience to our guests. I'm glad to tell you that we are currently remodeling the hotel rooms. We look forward to receiving you again during your next visit to Buenos Aires. Regards, María Rosa Edo

10/10 Excellent

luna, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Very clean, convenient location. The only negative was the weak wifi signal in room.Mattress could have been a bit softer but overall very nice.
Response from mredo@loisuites.com.ar on Aug 18, 2016
Thanks for you comments, Iam happy to hear the you have had a comfortable stay in our hotel! I look foward to welcoming you again as our guest. Best regards! María Rosa Edo

6/10 Okay

Line

Disliked: Property conditions & facilities, room comfort
Response from General Manager on Aug 18, 2016
Muchas gracias por el tiempo dedicado. Nos vemos, saludos cordiales, María Rosa Edo

8/10 Good

setatorre

Liked: Cleanliness, staff & service
Price quality and good location
Good location, near sight seeings. Staff ready to solve requeriments. Price appropiated.

6/10 Okay

B Cran

Liked: Cleanliness, staff & service, room comfort
Good location, good breakfast.
The hotel is close to many restaurants, shops and the subway to go anywhere you want in the city. The elevators are old and small. The breakfast is very good. The rooms are clean and good size.

8/10 Good

Diego, Montevideo, Uruguay

Liked: Cleanliness, staff & service, room comfort
Big 2 bedrooms apartment in Retiro
Nice hotel, big and comfortable rooms. We were a couple with 3 children. They gave us a room with 2 bedrooms, a living room and a kitchen. It's close to road Florida at retiro, microcentro (downtown), but if you are planning to go to Palermo Soho or Alto Palermo Shopping or Recoleta, you better try a hotel closer to those areas, because you are 15 minutes in taxi away.

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay had by all
Found Loi Suites Esmeralda to be more than I expected. Clean, welcoming & accessible, & within walking distance to most main 'tourist attractions'. Will definitely book up again should I ever re-visit Buenos Aires!
Response from General Manager on Sep 9, 2016
thank you very much for your comments Ms. Carla. Your opinion is very important to us. It would be a pleasure to have her back in our hotel Maria Rosa Edo

2/10 Terrible

cristobal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad for business
the service in reception is bad, the internet is not included in the reservation you need to pay extra for the internet and the price is to much for the service we can found better hotels with internet included and better services, around the corner specific in Esmeraldas.

6/10 Okay

Geoff

Not bad
There was road construction right in front of the hotel. Overall not bad and worth T&E nightly rate.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Helpful and friendly staff, great location
In general the hotel was clean and the staff were friendly and helpful. However, The hotel needs a general makeover as the rooms were a little tired. The first room we stayed in was quite pleasant however on our second stay the room was much smaller, there was a slight musty smell and the safe was not working. Upon mention of the safe the staff were very quick to offer the use of the safe at the reception area. The linen is in need of replacing as some of the towels were quite tatty and the sheets were showing signs of wear with some small holes appearing. However, in general we were pleased with the hotel and the location. The breakfast was more than adequate and the food fresh and replenished quickly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel. Centrally located to sights, buses,and boats. Nice helpful staff.
Response from Maria Rosa Edo on Sep 9, 2016
thank you very much for your comments dear Guest It is gratifying to know that our team attended your stay as you deserve It would be a pleasure to have him back in our hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good facilities but not supportive
The hotel facilities and location were good, however the morning staff were not flexible or suportive in assisting with late arrival due to airline issues. The evening staff were very helpful.