Ratings based on 23 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from England

This hotel is located in the hub of activity

Posted Nov 21, 2016
Pros: Reasonably priced and friendly plus centrally located
Cons: Fried eggs in the morning, the cook has problems presenting sunny side up eggs
Location: You are in the centre of the main shops 50 mtrs from the Hop-on-off bus stop
If you would like to be just a short distance from the major shop then this the the hotel for you. We stayed for 5 nights ion two separate occasions. The first when we disembarked from a cruise from Chile and the second when we returned from a visit to the falls. The hotel is clean and tidy offers breakfast if required and good rooms service if you don't wish to venture out. From the front door its just 100mtrs to a host of good and reasonably priced eating establishments. If you wish to change currency at a good rate of exchange then use the street traders that are located 2 blocks from the hotel. The hop-on-off bus stop is located just 50 mtrs from the hotel (turn right from the hotel) tickets can be obtained on the bus. The hotel are happy looking after your luggage if you wish to tour the falls or ranches
Comment from Hotel Management
Nov 26, 2016 by VICTORIA STUDNITZ - Guest Service., Hotel Management
Estimated Guest, We Are very grateful that has deposited his confidence in NH Collection Lancaster for his demurrage in the city and for his comments across this portal. Principally we feel honored on having had achieved our aim, which we claim that our clients he feels elegant, in addition to be able to expire and overcome the expectations. I will share his comments with our equipments. From already I am to his disposition for future reservations in our hotel, I it expect to be able to receive again in the NH Collection Lancaster. Cordial regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Such helpful staff

Posted Apr 3, 2016
Pros: Staff, bathroom, friendly attitude, location
Cons: The headboard of the two beds was quite badly worn-detracted from the otherwise perfect appearance of the room
Location: Restaurants, bank machines, lots of shopping, Puerto Madero
We used this hotel as a departure point from a long house exchange in Buenos Aires. The front desk staff were so helpful in arranging airport transportation which was on time, on arranging a car and driver to go out to Memorial Park, and in letting me check out very late (4 pm) so as to be comfortable before catching my evening flight. The room was spotless, and the bathroom, large and remodelled was a real delight! Even an espresso machine in the room. I would highly recommend this hotel, which also has an excellent location.
Comment from Hotel Management
May 14, 2016 by Victoria Studnitz - Guest Service, Hotel Management
First of all I thank you that you have given us the opportunity to know your opinion through this website and confidence to continue to choose the hotel NH Collection Lancaster on every visit to the city. Naturally our priority is to exceed the expectations of our customers and make them feel special , with sensitive details , we stand out for having a very good location to enjoy Buenos Aires with various options and access to innumerable tourist spots within walking distance. I will share your comments with our team . Of course I am available for future bookings at our hotel , I hope to welcome you again in the NH Collection Lancaster. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Good hotel in excellent location

Posted Feb 4, 2016
A little gem in an excellent location. Close to restaurants and many places of interest. Close also for Yellow city bus tours. Breakfasts were excellent for very little cost. Staff were friendly and helpful and organised various tours for us which were excellent as well.
Comment from Hotel Management
Mar 28, 2016 by meneira, Hotel Management
Dear Guest, thanks for the time you have taken answering the quality survey , for us it is very important to know every comment of your stay. Hopefully you will be back in Buenos Aires soon and enjoy the city and the hotel again. Sincerely, Marcela Neira General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Well situated in the centre of the sity

Posted Jan 20, 2016
Pros: Very helpful staff on Reception when asked for advice and excellent breakfast. Large and comfortable room
Cons: desk is pretty small if you need to work at it
Whilst I was delighted that the hotel could loan us plug converters there was a problem with the plug sockets and converters in the room we had which meant that some combinations did not work properly unless held in so charging of phones and PCs became a problem.
Comment from Hotel Management
Mar 28, 2016 by meneira, Hotel Management
Dear guest, thanks for your comments concerning your stay in NH Collection Lancaster. We really appreciate your detailed comments with pros and contras. We will work on all the improvements you suggested. Thanks again! Sincerely Marcela Neira General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice location

Posted Dec 23, 2015
Not very big rooms but neatly arranged and with a kettle and coffee machine Great location and lot of the attractions are within walking distance
Comment from Hotel Management
Nov 26, 2016 by VICTORIA STUDNITZ - Guest Service., Hotel Management
Dear Guest, Has been a taste to receive his opinion about the demurrage. We hope that in his next visit it us returns to choose Buenos Aires and to could enjoy all our services. Always we will be employed at all the points that mark us to manage to offer the best service in the city of Buenos Aires. Attentivly,
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Oct 30, 2015
This hotel is very close to the center, and convenient for touring. Breakfast was costly if not included in room rate. Some of the rates included breakfast, but ours did not.
5 out of 5
Recommended
for Everyone
by A verified traveler

An excellent European style hotel.

Posted Aug 10, 2015
Excellent in every way. Great location for tourism as well. One thing that we missed were indoor shoes/slippers (Asian) and a clock.
4 out of 5
Recommended
for Everyone
by A verified traveler from south america

good business hotel

Posted Apr 24, 2015
Pros: clean, quiet and a reasonable price
Cons: to include breakfast with the price.
Location: restaurants, coffee, and shopping nearby.
the hotel is quiet with good staff, the room was clean with a big toilet. The WIFI was good. Overall good place to stay and in walking distance you have different types of coffee and restaurant to visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Paul, MN

Posted Apr 18, 2015
The hotel is conveniently located in the microcenter, with plenty of shopping and restaurants around. The room was comfortable, but the wifi access was incredibly poor. The best place to connect was on the toilet! I was under the impression that breakfast was included since we were ushered into the dining room on Sunday. When we returned on Monday morning, we were informed that we did not have access. The hotel staff graciously allowed us to complete our breakfast free of charge. Hotel staff also helped us secure a taxi to the airport when our reserved car did not arrive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Nice classic hotel in business section of BA

Posted Mar 21, 2015
Pros: Staff; location; convenience. (A stop of the tour bus is right in front of the hotel.) They also ordered us a great cab to the airport--brand new car.
Cons: The sink area did not have enough shelf space.
Location: These are noted above.
We had to arrive 4 hours before check in time. They accommodated us by giving us a handicap room that was the same in every other way. We could use it immediately. (This was even helpful in a way because my wife has Parkinson's Disease.) The staff was always pleasant and helpful. They gave a restaurant recommendation that was great, and we ate there two consecutive dinners. The location is only about three blocks from a nice shopping street that leads to a park near the main Sheraton Hotel. In another direction it's a nice 8 block walk to the basilica and an important center for the city.