Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Localizado no centro.

Posted Jun 13, 2016
Quando chegamos no hotel , o check in já estava pronto . Quarto confortável e limpeza impecável , café da manhã bom . O hotel está localizado a uma quadra da Galeria Pacífico é muito perto do Porto Madero . Voltaria sim a me hospedar neste hotel .
Comment from Hotel Management
Jun 20, 2016 by Victoria Studnitz - va.studnitz@nh-hotels.com, Hotel Management
Dear Guest, Tem sido um prazer receber a sua opinião sobre a sua estadia. Esperamos que em sua próxima visita a Buenos Aires mais uma vez, escolher e desfrutar de nossos serviços. Atenciosamente,
5 out of 5
by A verified traveler

Great hotel

Posted May 2, 2016 on Hotels
We always stay at this hotel when passing through Buenos Aires. Very helpful and friendly staff. Very clean and quiet. Good breakfast. Nice restaurant and bar menu. We have never had any reason to complain about anything at any time. Excellent location for Calle Florida, Puerto Madero, and sightseeing.
Comment from Hotel Management
Jul 16, 2016 by meneira, Hotel Management
Dear, We are pleased you have chosen the NH Collection Lancaster this time also reflecting your feedback through this portal. We tend to emphasize every moment before us , to make them feel special , care in a warm environment particularly professional , young . I will share your positive comments with our team . Of course I am available for future bookings at our hotel , I hope to welcome you again in the NH Collection Lancaster. Best regards.
3 out of 5
by Emily

This traveler left a rating score only Posted Apr 20, 2016 on Hotels
4 out of 5
by Patricia from São Paulo

Bom custo-benefício

Posted Apr 4, 2016 on Hotels
Hotel muito bem localizado, a passos da Calle Florida e de Puerto Madero. Os quartos são recém renovados e grandes (fiquei no 805), tem wi-fi de alta velocidade e o café da manhã é ótimo, com muita variedade. Esqueci o adaptador de tomada e a recepção rapidamente me emprestou um. Estava a trabalho então não tive tempo de avaliar a área de lazer (academia, sauna).
Comment from Hotel Management
Jul 16, 2016 by meneira, Hotel Management
Dear Guest, É um prazer ler o seu comentário e sentir que a nossa equipa tem sido em torno durante a sua estadia , fazendo-lhe desfrutar de todos os serviços e detalhes em que trabalhamos diariamente para surpreender e completar a estadia dos nossos hóspedes. Graças para a recomendação de nós e nós sempre olhar para a frente com segurança no hotel. Atenciosamente,
5 out of 5
by A verified traveler from Vancouver, BC

Such helpful staff

Posted Apr 3, 2016
Pros: Staff, bathroom, friendly attitude, location
Cons: The headboard of the two beds was quite badly worn-detracted from the otherwise perfect appearance of the room
Location: Restaurants, bank machines, lots of shopping, Puerto Madero
We used this hotel as a departure point from a long house exchange in Buenos Aires. The front desk staff were so helpful in arranging airport transportation which was on time, on arranging a car and driver to go out to Memorial Park, and in letting me check out very late (4 pm) so as to be comfortable before catching my evening flight. The room was spotless, and the bathroom, large and remodelled was a real delight! Even an espresso machine in the room. I would highly recommend this hotel, which also has an excellent location.
Comment from Hotel Management
May 14, 2016 by Victoria Studnitz - Guest Service, Hotel Management
First of all I thank you that you have given us the opportunity to know your opinion through this website and confidence to continue to choose the hotel NH Collection Lancaster on every visit to the city. Naturally our priority is to exceed the expectations of our customers and make them feel special , with sensitive details , we stand out for having a very good location to enjoy Buenos Aires with various options and access to innumerable tourist spots within walking distance. I will share your comments with our team . Of course I am available for future bookings at our hotel , I hope to welcome you again in the NH Collection Lancaster. Best regards.
4 out of 5
by Vanesa Noelia from Argentina

Muy buena opción para negocios y relax

Posted Mar 22, 2016 on Hotels
Muy buena ubicación , excelente zona
Comment from Hotel Management
May 28, 2016 by meneira, Hotel Management
Estimada Huésped, muchas gracias por su amable aporte. Nos encanta que haya disfrutado de una excelente estadía con nosotros. Cordialmente, Marcela Neira Directora
1 out of 5
by Erik

Posted Mar 20, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by meneira, Hotel Management
Dear Guest, we are really sorry to receive a low value concerning your stay in our hotel . In case you want to add more details in order to identify our failures, we will more than welcome. Sincerely, Marcela Neira General Manager
4 out of 5
by A verified traveler from Glasgow

Good hotel in excellent location

Posted Feb 4, 2016
A little gem in an excellent location. Close to restaurants and many places of interest. Close also for Yellow city bus tours. Breakfasts were excellent for very little cost. Staff were friendly and helpful and organised various tours for us which were excellent as well.
Comment from Hotel Management
Mar 28, 2016 by meneira, Hotel Management
Dear Guest, thanks for the time you have taken answering the quality survey , for us it is very important to know every comment of your stay. Hopefully you will be back in Buenos Aires soon and enjoy the city and the hotel again. Sincerely, Marcela Neira General Manager
4 out of 5
by YOLANDA from Gran Buenos Aires

Un hotel cómodo y muy bien ubicado.

Posted Jan 25, 2016 on Hotels
Solo fue una noche de hospedaje, estuvimos muy cómodos, el desayuno pequeño pero muy completo, lo único si los jugos fueran naturales sería perfecto.
Comment from Hotel Management
May 28, 2016 by meneira, Hotel Management
Estimada Huésped, gracias por su valoración a través de Expedia, nos encanta leer que ha estado a gusto con nosotros. Es de gran utilidad para nosotros conocer todos aquellos detalles que valoran nuestros huéspedes por lo cual hemos tomado debida nota sobre su preferencia en relación a los jugos naturales. Gracias por su aporte! Esperamos su visita pronto Cordialmente, Marcela Neira Directora
4 out of 5
by A verified traveler from UK

Well situated in the centre of the sity

Posted Jan 20, 2016
Pros: Very helpful staff on Reception when asked for advice and excellent breakfast. Large and comfortable room
Cons: desk is pretty small if you need to work at it
Whilst I was delighted that the hotel could loan us plug converters there was a problem with the plug sockets and converters in the room we had which meant that some combinations did not work properly unless held in so charging of phones and PCs became a problem.
Comment from Hotel Management
Mar 28, 2016 by meneira, Hotel Management
Dear guest, thanks for your comments concerning your stay in NH Collection Lancaster. We really appreciate your detailed comments with pros and contras. We will work on all the improvements you suggested. Thanks again! Sincerely Marcela Neira General Manager