Property amenity

Reviews of Sheraton Buenos Aires Hotel and Convention Center

4 out of 5
Sheraton Buenos Aires Hotel and Convention Center
San Martin / 1225 1275, Buenos Aires, Capital Federal

Reviews

8.2

Very Good

Rating 10 - Excellent. 331 out of 748 reviews" "
Rating 8 - Good. 228 out of 748 reviews" "
Rating 6 - Okay. 94 out of 748 reviews" "
Rating 4 - Poor. 55 out of 748 reviews" "
Rating 2 - Terrible. 40 out of 748 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Arrived early, around noon (totally get it) and kept being told to check back in an hour. Finally by 4:30 our room was ready. Hotel is nice, the room was a bit dated, but comfortable. Pool and fitness areas are fantastic! Service at the pool bar left much to be desired.
Stayed 1 night in Mar 2024
Response from YC on Mar 11, 2024
Thanks very much Joshua for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services.

8/10 Good

Peter, Ottawa

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from YC on Mar 11, 2024
Thank you Peter for your review.

6/10 Okay

victor

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room conditions were very aged and in poor repair !!
Stayed 3 nights in Feb 2024
Response from YC on Mar 11, 2024
Victor, we appreciate your feedback. We are working on remodeling projects.

6/10 Okay

Vicky

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool was really nice. Our room was very dated with the bathroom looking like it was in need of repair. There was peeling paint, a cracked vanity top and the bathtub had curious stains in it. We talked to the duty manager who said she would do something but nothing was done. Check out was horrendously slow. We just wanted a copy of our room statement but I stood in line for about half an hour while they only took people from their premium line. I finally gave up and walked away The other line could have been left for hours for all I know. The food in the restaurants was good and the service was friendly and prompt
Stayed 4 nights in Jan 2024
Response from YC on Mar 11, 2024
Dear Vicky, thank you for taking time to contact with us concerning your recent stay at the Sheraton Buenos Aires Hotel & Convention Center. I hope you will accept my sincerest apology for your experience during your stay with us. I have documented your comments, and we will review the details to ensure your concerns are addressed. This documentation serves as more than a complaint, but also a learning opportunity to excel in customer service and perform within our high standards. Thank you again for your feedback.

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from YC on Mar 25, 2024
Thank you Todd for your review!

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was an overnight stopover
Stayed 1 night in Jan 2024
Response from YC on Mar 11, 2024
Thank you Robert for your review. Until next time!

6/10 Okay

brenda

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Property needs renovations especially guest rooms, bathrooms doors, and tub area.
Stayed 1 night in Feb 2024
Response from YC on Mar 11, 2024
Dear brenda, your feedback is much appreciated. We are working on that; we hope to see you soon!

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. But didn't feel safe walking places from it.
Stayed 1 night in Feb 2024
Response from YC on Mar 11, 2024
Mary, thank you for your review.

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel. Convenient to get to the cruise terminal. Good service. The rooms are little dated but still ok.
Stayed 2 nights in Jan 2024
Response from Matias Albornoz on Feb 5, 2024
Thank you for staying with us!We appreciate your feedback.Best regards.

10/10 Excellent

Dennis, Olympia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from YC on Mar 11, 2024
Thank you for your review Dennis, we hope to see you soon in Sheraton Buenos Aires!

6/10 Okay

David, Carleton Place

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Once a very nice property but now very much requires updating and facelift. Worn carpets, mold in bathroom, bathroom doors cracked and rotting, taps and faucets loose, arm chair springs and cushion seat worn out, drapes torn... then rude servers in lounges... would not stay there again.
Stayed 1 night in Feb 2024
Response from YC on Feb 5, 2024
Thank you very much David for taking the time to review our hotel. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much.We deeply apologize if your stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We have already shared your comments with all the departments that were involved, to make an improvement and take the necessary measures to avoid repetitions.We hope you give us the privilege of welcoming you back soon.

8/10 Good

Pedro

Stayed 6 nights in Jan 2024
Response from YC on Mar 25, 2024
Gracias Pedro por su reseña, hasta pronto!

6/10 Okay

Tanya, Prince George

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately it’s tired and needs to be refurbished. Carpet is dirty, left our feet black. Not something I would have expected for the price paid.
Stayed 1 night in Jan 2024
Response from YC on Jan 15, 2024
Dear Tanya, thank you very much for your feedback, I have shared your comments with our Housekeeper.I am sorry for the inconvenience.

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees went above and beyond in their assistance during an extreme emergency to one person in our party.
Stayed 1 night in Dec 2023
Response from YC on Dec 28, 2023
Gracias Claudia por su reseña, estamos muy orgullosos del profesionalismo de nuestro staff.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good hotel
It was a shame the outdoor pool was not operating. That was the main reason why i have chose this hotel :(
Stayed 5 nights in Dec 2023
Response from YC on Dec 18, 2023
Thank you Alberto for your review, I apologize for the inconvenience, work is in progress and we hope to open it as soon as possible.

8/10 Good

Renaldo, San Fernando

Liked: Cleanliness, staff & service, amenities
The room I got had an outdated bathroom and the wifi did not work in the room until They repaired the router serving my room the second day. The restaurant was great and the staff were very accommodating and friendly.
Stayed 2 nights in Dec 2023
Response from YC on Dec 11, 2023
Thank you Renaldo for having reviewing our property.I am sorry to read about the issues you had during your stay and we appreciate your positive comments about our restaurant.

10/10 Excellent

Mr M

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from YC on Dec 11, 2023
Thank you Mr. M for your 10.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our over all experience!
Loved the location, we could walk to so many areas. The staff was very attentive and polite. The overall main shared areas were very clean and bright. The room we were in however needed a little TLC but still quite comfortable and very clean. Breakfast was out of this world amazing.
Stayed 4 nights in Nov 2023
Response from YC on Nov 23, 2023
Thank you very much Sonia for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again.

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities
Convenient location and does what it needs to. Updating of the rooms would be welcome!
Stayed 1 night in Nov 2023
Response from YC on Nov 6, 2023
Thank you Gail for your comments, your feedback is much appreciated.

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from YC on Jul 31, 2023
Gracias por haberse hospedado con nosotros, hasta la próxima!

10/10 Excellent

Candi, FLAGSTAFF

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The food and drink service was horrible, the staff there would take over an hour to serve and made me late to my meetings
Response from YC on Jul 24, 2023
I am really sorry to read about your experience Candi.I will share your comments with our Food & Beverage Manager.

10/10 Excellent

Aurelie

Stayed 5 nights in Jul 2023
Response from YC on Jul 24, 2023
Muchas gracias Aurelie por habernos elegido!

10/10 Excellent

Irfan, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful. The fact that everyone speaks English is a great plus for anyone traveling from the US.
Stayed 1 night in Jun 2023
Response from YC on Jul 17, 2023
Thank you Irfan for your review, your feedback is much appreciated.

8/10 Good

MARLON, Santo Domingo

Liked: Cleanliness, staff & service, amenities
Room bathrooms need some upgrading Room didn’t have remote TV control, TV was not HD. Floor carpeting needs upgrading
Stayed 2 nights in May 2023
Response from YC on May 23, 2023
Thank you Marlon for all your feedback, guests comments like yours are much appreciated. Thank you for your valuable time!

10/10 Excellent

Patricia

Stayed 7 nights in May 2023
Response from YC on Jun 5, 2023
Gracias Patricia, hasta pronto!

10/10 Excellent

Priscila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from YC on May 15, 2023
Muchas gracias Priscila por su nota de 10, saludos de parte de todo el equipo de Sheraton Buenos Aires y hasta pronto!

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Sheraton in January 2020 and again in March 2023. The property is close to local restaurants and to the train station and the port which is what interested us. I would recommend this location as the staff are very friendly and helpful, the hotel is clean and provided all of the amenities we were looking for.
Stayed 1 night in Mar 2023
Response from YC on Apr 20, 2023
Thank you Janet for such positive comments, we really appreciate your feedback and we hope to host you soon.

6/10 Okay

Mauricio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel and rooms overall very nice. Complicated check in, could not order anything at the pool and charge it to the room.
Stayed 2 nights in Apr 2023
Response from YC on Apr 20, 2023
Thank you Mauricio for your comments, unfortunately our Terrace Bar has closed out of season, but we have other options as the lobby bar as well.

6/10 Okay

Mita

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed 2 different times during one week, both times my check-in was difficult ;went up to my room to find I couldn’t open the door and had to go back down to reception again): very loud wind tunnel, had to sleep with white noise on from my phone; tv did not work properly (very fuzzy screen); no coffee in the room
Stayed 1 night in Apr 2023
Response from YC on Apr 20, 2023
Thank you Mita for shearing with us while your stay did not meet your expectations, we will address your comments to improve our service.

8/10 Good

Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from YC on May 4, 2023
Gracias Venus por su nota, hasta pronto!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from YC on Mar 8, 2023
Gracias Michael por su puntuación de 10, saludos de todos los que formamos parte de Sheraton Buenos Aires!

10/10 Excellent

CAROL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They took are of me after a long and fun cruise.
Stayed 1 night in Feb 2023
Response from YC on Mar 1, 2023
Thank you Carol for your review, we hope to have the pleasure to host you soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from YC on Mar 1, 2023
Thank you Katherine, we hope to see you soon!

10/10 Excellent

Eloise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms and helpful staff.
Stayed 1 night in Feb 2023
Response from YC on Feb 24, 2023
Thank you Eloise, we hope to see you soon!

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, food and service. Internet quality a plus. Property is old, but well maintained
Stayed 2 nights in Feb 2023
Response from YC on Feb 24, 2023
We appreciate your feedback Pablo, thank you on behalf of Sheraton staff.

6/10 Okay

Carlos

Business traveler
Liked: Cleanliness
They had issues with internet nad I had a very important meeting to attend on line and missed it... I try to get an early chech in as I was going to stay for 7 hours at the hotel and they did not considered it...
Stayed 1 night in Feb 2023
Response from YC on Feb 24, 2023
Thank you Carlos, I am really sorry to hear about your experience with us. Our It team is working on that.

10/10 Excellent

Mary Ann

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. All hotel staff helpful and friendly. The bed was very comfy.
Stayed 2 nights in Feb 2023
Response from YC on Feb 15, 2023
Thank you Mary Ann, we really appreciate your positive c comments. We hope to host you soon!

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived just after midnight, tired and hungry. A staff member met us at the door took our luggage and welcomed us to the hotel. When we got in we saw a huge line at the reception desk. A group of young people had just arrived before us. This staffer said to wait a moment, then he took us around the line up to the far side where we were met with another young gentleman who checked us in, and within 5 minutes we were in our room, accompanied to the room by the first gentleman and told that we could order room service at any time. This man went out if his way to be kind to two old ladies, spoke English and made a huge impression on us. I would recommend this hotel very much. Thank you.
Stayed 1 night in Feb 2023
Response from YC on Feb 15, 2023
Thank you Deborah, we are happy to know that you have enjoyed your stay with us and the facilities and service experience were what you have expected and deserved. We appreciate your time in sharing with us your comments and hope to see you soon!

8/10 Good

Joseph

Stayed 1 night in Feb 2023
Response from YC on Feb 15, 2023
Gracias Joseph, hasta pronto!

10/10 Excellent

Jing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 2 nights in Jan 2023
Response from YC on Feb 11, 2023
Greetings from Sheraton! Thank you for your review.

10/10 Excellent

Dane, Kaysville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to San Martin Square.
Stayed 1 night in Feb 2023
Response from YC on Feb 11, 2023
Thank you Dane, we hope to see you soon at Sheraton.

10/10 Excellent

Grechen, Federal Way

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and so well maintained.
Stayed 2 nights in Jan 2023
Response from YC on Feb 7, 2023
Greetings from Sheraton Buenos Aires! Thank you Grechen for your feedback,

10/10 Excellent

Jean, Pulaski

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too far from the airport would be the only thing I didn't like about it. Everyone was nice, friendly, and helpful.
Stayed 1 night in Jan 2023
Response from YC on Feb 7, 2023
Thank you Jean, the international airport is far from the city where actually you will find the most interesting spots, restaurants and attractions. Thank you for your visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was most accommodating. We had a flight delay and we’re able to stay an additional night with no hassles. Our room was very spacious and clean.
Stayed 1 night in Jan 2023
Response from Néstor on Jan 31, 2023
Thank you for your message. It was our pleasure to have you as a guest. We hope to welcome you again in a near future. Kindest regards

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it
Stayed 1 night in Jan 2023
Response from YC on Feb 7, 2023
Thank you Diane, we hope to host you soon!

10/10 Excellent

Sandra

Stayed 1 night in Jan 2023
Response from Nestor on Jan 30, 2023
Thank you for your message. It was a pleasure to have you as a guest. We hope to have you again with us in a near future. Kindest regards,

10/10 Excellent

Stecy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good service with the concierge
Stayed 2 nights in Jan 2023
Response from YC on Feb 7, 2023
We appreciate your feedback Stecy, we hope to see you soon!

10/10 Excellent

David

Stayed 1 night in Jan 2023
Response from YC on Jan 22, 2023
Gracias David, esperamos recibirlo pronto! Saludos de todo el equipo de Sheraton Buenos Aires!

10/10 Excellent

Aladdin, ARLINGTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property excellent location the staff very friendly and professionals. We have a really good time in this hotel.
Response from YC on Jan 18, 2023
Dear Aladdin, thank you for choosing Sheraton for your last stay in Buenos Aires. We are very glad to read that your stay was very pleasant. We hope to have the honor to receive you again soon!

10/10 Excellent

CRISTIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicación y excelente piscina para los meses de verano.
Response from YC on Jan 18, 2023
Gracias Cristian por habernos elegido, nos alegra saber que ha disfrutado nuestra piscina, ahora los dias viernes estamos teniendo un Dj. en vivo para disfrutar las tardes de verano. Hasta pronto!