Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Für Geschäftsreisen ideales Hotel

Posted Oct 28, 2015 on Hotels
Für Geschäftsreisen in der Clublounge sehr interessant mit Snacks und Getränken kostenlos. Guter Service in der 22. Etage. Lohnt sich auf jeden Fall
Comment from Hotel Management
Nov 5, 2015 by Yanina, Hotel Management
Thanks very much for all your comments. Regards!
5 out of 5
Recommended
for Couples
by Marcela from Peru

Posted Oct 14, 2015 on Hotels
Fue una estadía muy placentera; el desayuno y la hora del té me gustó muchísimo!
Comment from Hotel Management
Nov 5, 2015 by Yanina, Hotel Management
Muchas gracias por su puntuación. Nos alegra saber que ha disfrutado nuestros servicios. Saludos cordiales!
2 out of 5
by A verified traveler from Florida

Not up to Sheraton standards

Posted Sep 27, 2015
Pros: Nothing
Cons: The rooms are old and in need of refurnishing. The internet was slow and unreliable. Need electric plugs near the night stand.
Location: Lots of things to do in areas near the hotel
The political/economic situation in the country most likely reflects on the hotel. They charge $15.00 a day for internet regardless if you are a member of Startwood Preferred Guest (SPG) or not. They have 1 restaurant that only serves buffet style dining for breakfast, lunch and dinner and seems that they serve the same food. They have a bar-snack coffee shop where you can order a la carte. Best was just the room service bit it takes 30-45 minutes to send the food. if the hotel was booked with Expedia they do not give you points and this applies to all hotel chains. Basically if you book with Expedia, you are a "second class guest" and then to give the less preferred rooms. My rom was located in front of the elevators so all night long you can hear the elevators noises. When I took a shower (three mornings) the water was like mud and dirty. I had to run it for 6-10 minutes until it clear enough to take a shower.
Comment from Hotel Management
Oct 2, 2015 by YC, Hotel Management
We are very sorry to hear about your experience among us. Your feedback is very important for us in order to continue improving our services. Thank you so much.
4 out of 5
Recommended
for Couples
by LEONARDO

Posted Sep 3, 2015 on Hotels
Comment from Hotel Management
Sep 5, 2015 by Yanina, Hotel Management
Muchas gracias por su puntuación. Saludos cordiales.
2 out of 5
Recommended
for Business Travelers
by Bryan from Washington, DC

Not worth it.

Posted Aug 11, 2015 on Hotels
The staff is excellent and the rooms are clean. The problem is that the hotel is quite worn down, so it is nowhere near a 4 star hotel (maybe a 2 or 2.5 star). Also, they charge for internet which makes staying at this hotel an even worse value. You can stay at a comparable hotel in Buenos Aires for about half the price as this hotel.
Comment from Hotel Management
Aug 12, 2015 by Yanina, Hotel Management
Thanks very much for the comments you have left at Expedia. Your feedback is very important for us in order to continue improving our services. Thank you so much.
3 out of 5
Recommended
for Business Travelers
by Catherine from Durham, NC, USA

Need better internet, really. We're paying for it!

Posted Aug 6, 2015 on Hotels
Wish the internet was more stable, especially since we are asked to pay for it (hour, 3hr, 6hr, 24hr rate). The view from the hotel room is nice, and the neighborhood had enough places to eat in the vicinity. Don't know whether it is convenient for many other purposes since I have went there for a conference held at the convention center.
Comment from Hotel Management
Aug 12, 2015 by Yanina, Hotel Management
Thanks very much for all of your comments. We really appreciate them. We hope to have you with us again.
3 out of 5
Recommended
for Personal Event
by A verified traveler

Sheraton San Martín

Posted Aug 1, 2015 on Hotels
La verdad cobran hasta el aire que se respira y la calidad de atención no es la mejor, he estado en Sheraton Pilar y lo supera ampliamente para que se den una idea un masaje de 30 minutos $800 y en realidad fue de 20 minutos nadie avisa la tarifa, en el gimnasio nadie para preguntar el spa negativo la piscina cubierta si está buena
Comment from Hotel Management
Aug 6, 2015 by Yanina, Hotel Management
Muchas gracias por compartir su experiencia con nosotros. Lamento que no hayamos estado a la altura de sus expectativas. Y trabajaremos sobre sus comentarios para mejorar nuestro servicio. Aprovecho para saludarlo cordialemente.
5 out of 5
Recommended
for Everyone
by A verified traveler from sp brasil

hotel bom e bem localizado

Posted Jul 7, 2015
Pros: bem localizado, limpo, café da manhã variado
Cons: internet deveria ser gratis
fiquei 5 dias no hotel, o quarto é ótimo, o meu tinha uma linda vista para o rio la plata.
Comment from Hotel Management
Jul 11, 2015 by Yanina C, Hotel Management
Muchas gracias por sus comentarios y su buena puntuación. Lo esperamos nuevamente en Sheraton Buenos Aires.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jun 19, 2015 on Hotels
3 out of 5
Recommended
for Business Travelers
by Aleajandro from santa fe

solo para convensiones

Posted Apr 15, 2015 on Hotels
por debajo de mis expectativas para un hotel de este "nivel"
Comment from Hotel Management
Apr 24, 2015 by Yanina, Hotel Management
Estimado Alejandro, nos hubiera gustado que nos diese mas detalles sobre su estadía para comprender porque no cubrimos sus expectativas.De todas formas le agradecemos que nos haya elegido. Mis atentos saludos.