Ratings based on 458 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from New York, NY
Posted Apr 24, 2017
Pros: Staff courtesy
Cons: The hotel in general needs a bit of revamping.
Location: Close to Galerias Pacifico, several steak houses, traditional restaurants and theaters.
I often stay at this hotel, when on business or family vacation trips. We have always had an excellent service. The location is great for good shopping and proximity to good restaurants in the "microcentro",
for Everyoneby A verified traveler
SheratonPosted Mar 13, 2017
The hotel was located in a decent area. We were able to walk to a number of different activities. Wifi is free in the lobby BUT NOT free in the room. They charge $8 per day. Over all it didn't matter because it was more effective to expand my voice and data with AT&T to an international plan. Staff and workers were helpful and courteous.
Posted Mar 11, 2017 on Hotels
for Everyoneby A verified traveler
Good hotel in great locationPosted Feb 22, 2017
Pros: Rooms, staff.
Staff is very helpful and pleasant. Hotel is well placed within walking distance of Puerto Madero Buquebus terminal, 9 de Julio Ave and many other attractions. Spacious rooms.
Posted Feb 19, 2017 on Hotels
for Everyoneby A verified traveler from SEattle
Great for TourstsPosted Jan 1, 2017 on Orbitz
Pros: Staff were absolutely great and helpful. Business center was very adequate to book plane check in. Food was good.
Cons: For the price, the hotel was exceptional.
Location: Tours pick up at this hotel, and do not at most others. We walked to great places to eat, there is a big mall Mall one block away, and a pedestrian o
Close to all major tourist events and places. Able to set up good tourist activities. If you stay there, ask for the club level or above, as it comes with it's own perks on the 21st floor. And seemed to us to be better maintained. We first were put on the 18th floor, but I was not satisfied with the loose wall paper, and overall appearance. They moved us with no questions asked to the 2000 floor, which was the same room, but seemed to be better maintained. Viator and other tour companies pick up from this hotel and that is a big plus. Schuttle to airport is as needed, they call a car for you. WiFi is excellent, with no charge in lobby and public areas, sometimes they charge for use in your room, but they gave it to us at no charge. We would definitely stay here again when in Santiago.
Good location, decent valuePosted Dec 26, 2016 on Hotels
Wifi needs "help", property a bit dated, room keys not functioning properly at times...decent value for cost...good location
for Everyoneby A verified traveler from CA
Great location at a reasonable pricePosted Dec 25, 2016 on Orbitz
Pros: Hotel was very good for the price.
Location: Great location.
We are enjoyed our stay at the Sheraton Libertador Hotel. Staff were very helpful and wanted to make your stay enjoyable. Everything was as advertised.
by A verified traveler
Poor valuePosted Dec 4, 2016 on Hotels
The only thing 4 star about this property is the lobby and reception. Service is mediocre, rooms are tiny and the breakfast on the club floor...,less said the better. There must be plenty of better choices in the area.
by A verified traveler from US
Nice location, but bathroom are in poor conditionPosted Nov 20, 2016
My room was 609; poor bathroom-Shower condition, internet issues, old towels,