Ratings based on 170 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

overall great experience

Posted Jan 21, 2017
Location: Central location.
Central location. Excellent and helpful staff. Mario at the reception provided top class customer service.
Comment from Hotel Management
Jan 30, 2017 by GR, Hotel Management
Dear BP, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric Ribault General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vienna, Austria

great hotel, exceeding expectations everywhere

Posted Jan 10, 2017
Pros: service in all areas, breakfast, restaurant, bar
Cons: no complaints whatsoever
Location: the hotel is well-located in a quiet street, close by several restaurants and shopping opportunities. just a few minutes by taxi to the city center
our stay was satisfying in every aspect, from the friendliness of the staff at check-in, the broad selection at the breakfast buffet, the comfort of the rooms, to the coziness of the bar and their very helpful staff.
Comment from Hotel Management
Jan 30, 2017 by GR, Hotel Management
Dear Mr. Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric Ribault General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from l

Great locatio

Posted Dec 9, 2016
Front desk staff could not have been more helpful or more attentive. Could teach others about the meaning of impeccable service.
Comment from Hotel Management
Dec 14, 2016 by Atrentadue, Hotel Management
Dear Hiker65, Thank you for the great review of our Staff! We are honored and proud that you enjoyed your stay at Sofitel Buenos Aires. We hope to see you again very soon. Sincerely, Ana Trentadue Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
My wife and I spent a few days of our honeymoon here and loved it.The bar in the lobby served a delicious variety of food and local South American wines until midnight. The staff at the front desk and concierge were also incredibly lovely, knowledgeable and helpful in making our time in Buenos Aires and enjoyable one.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Trentadue, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay, United States of America

Excellent place to stay in BA

Posted Nov 7, 2016
Location: Central location in walking distance to all major attractions. Very safe and rich neighborhood.
The room was large, with modern styling, very comodious bathroom.all amenities are new and in great shape. The bed is large and very comfortable. WI-FI with good speed. And the staff-outstanding. Their recommendations for restaurants to eat and tango shows were great! The staff is what makes Sofitel Buenos Aires to stand out among other luxury brands. We will definitely stay there again. Highly recommended!
Comment from Hotel Management
Nov 9, 2016 by Atrentadue, Hotel Management
Dear Mrs. Daniela P, Thank you for taking the time to write such warm comments about your experience in Sofitel Buenos Aires. We read them with pride as you speak of our wonderful Team who work continuously to make a difference in the service provided. I will share your words with everyone! We hope to have you once again in the upcoming future. Kind regards, Ana Trentadue, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good location and quiet, but inferior service

Posted Nov 5, 2016
Pros: Price, location and quiet.............................................
Cons: Room was tired and maid inferior, forgetting to clean things or complete turndown service
Comment from Hotel Management
Nov 7, 2016 by Atrentadue, Hotel Management
Dear Mr. Edwin: We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Trentadue, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful hotel, everything top notch

Posted Oct 16, 2016
Great service, comfortable bed, great amenities, great location, great breakfast buffet
Comment from Hotel Management
Oct 17, 2016 by anatrentadue, Hotel Management
Dear Rob, Thank you for taking the time to write about your experience in Sofitel Buenos Aires. It is was an honour to have you as a Guest in our establishment. We hope to welcome you once again in the future! Kind regards, Ana Trentadue Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2016
Ice cold shower for 2 out of 5 days. This occurred even after letting the water run for 5 minutes.
Comment from Hotel Management
Sep 14, 2016 by ATrentadue, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We valueyour sharing your concerns and your experience, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Trentadue Guest Relations
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto, Ontario, Canada

Beautiful hotel and exceptional staff.

Posted Jul 26, 2016
Pros: Location, staff, amenities.
Cons: The carpeting in our room should have been replaced long ago. The numerous stains were unappealing and not what I have come to expect from the Sofitel
Location: Very close to walking paths, restuarnts, shopping, transit (subway) and Plaza de Mayo
Having stayed at the Sofitel in Montreal, Canada and New York, USA - the property in Buenos Aires certainly lived up to expectations. The location is perfect for walking around the downtown and for getting onto the subway. The rooms are elegantly decorated and extremely comfortable. There were more stains in the carpet of our room than I was really comfortable with, however I did my best not to let that impact my enjoyment of the hotel and city.
Comment from Hotel Management
Jul 27, 2016 by AnaTrentadue, Hotel Management
Dear Ryan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We are working on fixing all our rooms, so I apologise for the stain in the carpet. They were created when the carpet was actually cleaned, and the product used touching the furniture dyed the carpet. A terrible event for the state of our magnifique rooms. We hope to see you again very soon. Sincerely, Ana Trentadue Guest Relations
3 out of 5
by A verified traveler

Good location

Posted Jul 23, 2016 on Hotels
This is semi-luxury hotel in good location to walking distances to some major attractions. Room is very clean. we had Junior suite which is a room with bed and added small table and love seat. Regular room would have been quite small. we booked this hotel based on reviews for location. Hotel is very friendly and especially concierge people really helped for all information. Main problem we had was the hotel key which is card with metal strip. Most of times it did not work and we had to go back to front to get a new one. Also in the business office, printer did not print and 2nd computer did not work. Breakfast was minimal with only 2 hot dishes but had other basics. Location is good but you have to walk 15 to 30 min to get to sightseeing places.
Comment from Hotel Management
Jul 28, 2016 by A Trentadue, Hotel Management
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and that our Team made you feel welcomed. In regards to your comments about the keys, we shall see what exactly is happening to fix the problem and prevent future occurence. We hope to see you again very soon. Sincerely, Ana Trentadue Guest Relations