Pros : Very comfortable Hotel and convenient location
Cons: Inefficient, slow , off hand service at breakfast (exception Laura)
Indifferent attitude and inaccurate information from concierge
Comment from Hotel Management
Mar 12, 2017 by Frédéric Ribault, Hotel Management
Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would appreciate if you could inform me the details of your experience in order to take the appropriate measures.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.