Ratings based on 176 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Mar 19, 2017
Located in BA north side. Overall is a good place to stay and nice staff.
Comment from Hotel Management
Mar 25, 2017 by Frédéric Ribault, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay with us. It is a pleasure to know you have had a lovely stay at Sofitel Buenos Aires, we hope your next visit will be as pleasant as the previous one. Looking forward to receiving you again. Sincerely, Frédéric Ribault General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great Hotel Well Situated With European Flair

Posted Mar 7, 2017
Pros: As above
Cons: Can't think of anything.
Location: Pacifico Mall about a 10 minute walk and Puerto Madero a brisk 30 minutes.
Great location on quiet residential street walking distance to park, some shops, restaurants. Lovely room and common areas done in an elegant European style while still providing modern conveniences including great internet. Hugely helpful and firendly staff. Nice bar. Excellent included breakfast although didn't get to otherwise eat at the restaurant (menu was interesting). Overall couldn't ask for anything better at the price which we found very reasonable for this class of hotel. Stayed 3 nights before a cruise.
Comment from Hotel Management
Mar 10, 2017 by Frédéric Ribault, Hotel Management
Dear Tony, We appreciate your kind comments regarding your stay with us. It is always a pleasure to receive such positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Frédéric Ribault General Manager
3 out of 5
by A verified traveler

Good Hotel let down by poor service

Posted Mar 2, 2017
Pros : Very comfortable Hotel and convenient location Cons: Inefficient, slow , off hand service at breakfast (exception Laura) Indifferent attitude and inaccurate information from concierge
Comment from Hotel Management
Mar 12, 2017 by Frédéric Ribault, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would appreciate if you could inform me the details of your experience in order to take the appropriate measures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric Ribault General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

overall great experience

Posted Jan 21, 2017
Location: Central location.
Central location. Excellent and helpful staff. Mario at the reception provided top class customer service.
Comment from Hotel Management
Jan 30, 2017 by GR, Hotel Management
Dear BP, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric Ribault General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vienna, Austria

great hotel, exceeding expectations everywhere

Posted Jan 10, 2017
Pros: service in all areas, breakfast, restaurant, bar
Cons: no complaints whatsoever
Location: the hotel is well-located in a quiet street, close by several restaurants and shopping opportunities. just a few minutes by taxi to the city center
our stay was satisfying in every aspect, from the friendliness of the staff at check-in, the broad selection at the breakfast buffet, the comfort of the rooms, to the coziness of the bar and their very helpful staff.
Comment from Hotel Management
Jan 30, 2017 by GR, Hotel Management
Dear Mr. Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric Ribault General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from l

Great locatio

Posted Dec 9, 2016
Front desk staff could not have been more helpful or more attentive. Could teach others about the meaning of impeccable service.
Comment from Hotel Management
Dec 14, 2016 by Atrentadue, Hotel Management
Dear Hiker65, Thank you for the great review of our Staff! We are honored and proud that you enjoyed your stay at Sofitel Buenos Aires. We hope to see you again very soon. Sincerely, Ana Trentadue Front Office Manager
5 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Charming hotel on a very quiet street but close to downtown and to very good restaurants.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Trentadue, Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
My wife and I spent a few days of our honeymoon here and loved it.The bar in the lobby served a delicious variety of food and local South American wines until midnight. The staff at the front desk and concierge were also incredibly lovely, knowledgeable and helpful in making our time in Buenos Aires and enjoyable one.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Trentadue, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay, United States of America

Excellent place to stay in BA

Posted Nov 7, 2016
Location: Central location in walking distance to all major attractions. Very safe and rich neighborhood.
The room was large, with modern styling, very comodious bathroom.all amenities are new and in great shape. The bed is large and very comfortable. WI-FI with good speed. And the staff-outstanding. Their recommendations for restaurants to eat and tango shows were great! The staff is what makes Sofitel Buenos Aires to stand out among other luxury brands. We will definitely stay there again. Highly recommended!
Comment from Hotel Management
Nov 9, 2016 by Atrentadue, Hotel Management
Dear Mrs. Daniela P, Thank you for taking the time to write such warm comments about your experience in Sofitel Buenos Aires. We read them with pride as you speak of our wonderful Team who work continuously to make a difference in the service provided. I will share your words with everyone! We hope to have you once again in the upcoming future. Kind regards, Ana Trentadue, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good location and quiet, but inferior service

Posted Nov 5, 2016
Pros: Price, location and quiet.............................................
Cons: Room was tired and maid inferior, forgetting to clean things or complete turndown service
Comment from Hotel Management
Nov 7, 2016 by Atrentadue, Hotel Management
Dear Mr. Edwin: We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Trentadue, Guest Relations