Ratings based on 305 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

great location near mean sights

Posted Jan 13, 2017
wonderful experience. staff was excellent. Would come again
Comment from Hotel Management
Jan 16, 2017 by Florencia Tauriello - Guest Experience Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires
5 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Posted Dec 28, 2016
Nice hotel in a great location. Would recomend to everyone, is close to nice shopping, restaurants and cafes. The neighborhood feels really secure.
Comment from Hotel Management
Dec 30, 2016 by Florencia Tauriello - Guest Experience Manager, Hotel Management
Dear Mrs. Margarita, We very much appreciate your comments regarding your stay at the The Brick Hotel Buenos Aires MGallery Collection by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Very good hotel to stay in Recoleta

Posted Dec 20, 2016
Pros: The environment is so nice and quiet; rooms are nice, elegant, quiet, you cannot hear people even walking by your room. Very friendly staff.
Cons: Perhaps some furniture is a little old.
Location: Recoleta is a place in which you can find shopping, restaurants and have a lot of fun. Night life is amazing.
The location of the hotel is excellent, only about five blocks from Recoleta Cemetery, and in front of it there is a nice mall called Shopping Bullrich. Rooms are elegant and very comfortable; the restaurant is beautiful though I think some furniture should be changed soon for maintenance. Lobby is nice and confortable and the staff is amazingly helpful.
Comment from Hotel Management
Dec 21, 2016 by florencia.tauriello@accor.com, Hotel Management
Dear Mr. J Angel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Good location in recoleta

Posted Nov 28, 2016
Lovely hotel tho room and bathroom a bit tight. Very clean and very helpful staff. Near some nice restaurants and walking distance to many sites.
Comment from Hotel Management
Nov 30, 2016 by Florencia Tauriello - Guest Experience Manager, Hotel Management
Dear Mr. DW, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires
5 out of 5
Recommended
for Couples
by A verified traveler from Golden, United States of America

Great staff. Great hotel. Great location.

Posted Nov 20, 2016
Pros: Room, food, staff.
Location: The cemetery is really close. So is the organic flower sculpture. The major roads leading everywhere are nearby.
We walked all over Buenos Aires, and found the central location of the Brick Hotel to be ideal. Up the street to the opera. A long walk in one direction to the largest parks in town. A long walk in the other direction to the pink place. Lots of fun. Staff helped us get oriented, and recommended some really fun activities.
Comment from Hotel Management
Nov 22, 2016 by Florencia Tauriello, Hotel Management
Dear Mr. Carrol, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires
5 out of 5
Recommended
for Everyone
by A verified traveler from florida, United States of America

excellent

Posted Oct 19, 2016
Location: dinner, recoletta cemetery, shopping
great location, room, services, staff booked on the last moment
Comment from Hotel Management
Oct 19, 2016 by Florencia Tauriello - Guest Experience Manager, Hotel Management
Dear Mrs. Loana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires
5 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
Great
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel , excellent breakfast , good service I

Posted Sep 16, 2016
Pros: The food at the restaurant was very good and decent prices , the customer service throughout the hotel was a big plus
Location: Great restaurants just a block away
I had a great experience at this hotel , I will come back soonthe
Comment from Hotel Management
Sep 19, 2016 by Florencia Tauriello - Guest Experience Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at The Brick Hotel Buenos Aires, member of the MGallery Collection by Sofitel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
1 out of 5
by A verified traveler

Will never stay here again - horrible service

Posted Sep 8, 2016 on Hotels
it was great hotel (great rooms, lobby and amenities) but the service was sub-par for such a luxurious hotel - I travel a lot all over the world for work and this is one of the rare times that I have stayed in such a high-end hotel where the staff were unfriendly, offers no assistance at all and just overall doesn't care. I ordered room service and had to follow-up three times before it was delivered (and it was just a sandwich), they messed up with my car service reservation by one hour difference which almost caused me to miss my international flight and during this whole ordeal about the car service, they were not helpful and just kept shrugging their shoulders at me while telling me that it's coming in ten minutes / 5 minutes etc. (that really doesn't help - sorry).
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the The Brick Hotel Buenos Aires MGallery Collection(ex Caesar Park). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires
5 out of 5
Recommended
for Business Travelers
by A verified traveler from santiago

Nice hotel clase to everithing

Posted Sep 2, 2016
Pros: Everithing
Location: The best and clase to recoleta walking distancie to selector restaurants
Friendly staff, spectacular chef etc rooms just renewed
Comment from Hotel Management
Sep 5, 2016 by Florencia Tauriello - Guest Experience Manager, Hotel Management
Dear Mr. Patricio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Florencia Lucia Tauriello Guest Experience Manager The Brick Hotel Buenos Aires