View from property

Reviews of Wilton Hotel

3.5 out of 5
Wilton Hotel
Av. Callao 1162, Buenos Aires, Capital Federal

Reviews

8.0

Very Good

Rating 10 - Excellent. 279 out of 1000 reviews" "
Rating 8 - Good. 460 out of 1000 reviews" "
Rating 6 - Okay. 177 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk service.
The ladies at the front desk during the day are warm and friendly. The men on the night shift were a little grumpy.
Stayed 4 nights in Oct 2023

8/10 Good

Azar

Liked: Cleanliness
Excellent staff & location ! Rooms need upgrades !
Location is convenient, very helpful & professional staff members , cleaning crew does an excellent job to keep the bedsheets, towels clean ! Very poor A/C system , very LOUD A/C & not keeping the room cool / old A/C with filthy filter ! Carpets on the floor are spotted & old ! I had to pay extra for an upgraded room with cleaner carpet & window over very noisy Main Street ! Refrigerator was not keeping anything cool !
Stayed 14 nights in Mar 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Location
Stayed 6 nights in Mar 2023

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marcos and Joseph on desk were great.
Stayed 4 nights in Feb 2023

4/10 Poor

Manuela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great area but hotel itself is lacking

10/10 Excellent

Anna

Stayed 1 night in Dec 2022

10/10 Excellent

Alejandro

Stayed 10 nights in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel, mas o café da manhã não é bom, poucas opções e não tem frutas ou um simples ovos mexidos
Stayed 1 night in Dec 2021
Response from Hotel Wilton on Jan 15, 2022
Prezado, Muito obrigado por sua valiosa opinião, levaremos em consideração sua recomendação para nosso café da manhã. Saudações

8/10 Good

Michla

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room were comfortable and clean, but a bit tired and faded. The front desk staff were very helpful. The breakfast was passable. The Wi-Fi was poor.
Stayed 1 night in Feb 2020
Response from Wilton Hotel on Feb 25, 2020
Dear Guest: Thank you very much for giving us your valuable opinion, it is very important for us. We are glad to know that you enjoyed your summer! Best regards

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2020
Response from Wilton Hotel on Jan 28, 2020
Estimado Cliente, nos gustaría conocer su opinión y su experiencia en el Wilton Hotel, es muy importante para nosotros. Por favor envíenos un email a: gerencia@hotelwilton.com.ar Muchas gracias,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, friendly and accommodating. Rooms okay.
Stayed 3 nights in Jan 2020
Response from Wilton Hotel on Jan 27, 2020
Dear Guest: Thank you very much for your excellent rating. We are very happy to know that you enjoyed your stay at the Wilton Hotel. See you soon! Best regards

10/10 Excellent

Verified traveler

Liked: Staff & service
The hotel is very clean and the staff is extremely attentive
Stayed 6 nights in Jan 2020
Response from Wilton Hotel on Jan 17, 2020
Dear Guest, thank you very much for your excellent description. See you soon! Best regards

8/10 Good

Lili, PA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. The breakfast is very good.
Stayed 3 nights in Jan 2020
Response from Wilton Hotel on Jan 10, 2020
Dear Lili: Thank you very much for your great opinion. Until next time! Best regards

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was super friendly and helpful However the property itself is quite dated. Air conditioners need to be cleaned and filters changed. Carpets in bedrooms and hallways need to be changed as well!!
Stayed 9 nights in Dec 2019
Response from Wilton Hotel on Jan 7, 2020
Dear Guest: Thank you very much for leaving your valuable opinion, it is very important for us to grow day by day. Best regards,

6/10 Okay

Ok, Guelph

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are very old, noise air conditioner couldn't sleep, dirty carpet and bed covering, ugly window views. The bathroom are ok.
Stayed 2 nights in Dec 2019
Response from Wilton Hotel on Dec 11, 2019
Dear Guest: Your opinion is very important to us, we are very sorry not to meet your expectations. We hope that this experience does not prevent you from returning to the Wilton Hotel! Best regards

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Super old hotel need update real bad. Carpets are dirty beds are old when we cheked in the bathroom was dirft hair everywere had to go to lobby and ask that they clean the bathroom again. The sofas in the lobby area are so old they bout to fall apart. Bfast was decent but not great like they described it. Beat thing was the location we walked to lots of cool places and its very safe at night
Stayed 5 nights in Nov 2019
Response from Wilton Hotel on Dec 11, 2019
Dear Guest: We regret not meeting your expectations, we work every day to improve. Thank you for leaving us your valuable opinion and we are glad you enjoyed the City. Best regards

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location ...but old and carpet of my room was so filthy..fue terrible!! I would never go back again!!
Stayed 4 nights in Nov 2019
Response from Wilton Hotel on Dec 4, 2019
Dear Guest, thank you very much for leaving us your valuable opinion, we regret not meeting your expectations, we will continue working to improve day by day. Best regards

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base in BsAs
We are staying in this hotel during most of our visits to BsAs. Have tried other hotels but always coming back to the Wilton. It has the best value for us for the money spent.
Stayed 7 nights in Nov 2019
Response from Wilton Hotel on Nov 19, 2019
Dear Guest: Thank you very much for choosing us once again! For us it is very pleasant to know that we meet your expectations, see you soon. Best regards

10/10 Excellent

Richard

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from rooftop deck.
Stayed 4 nights in Nov 2019

10/10 Excellent

norman, ponte vedra beach, fl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrific value. Perfect location. Bus152 travels from San Telmo to Belgrano; stops a few feet from hotel. At least 10 good restaurants with in walking distance. A bit out dated, but clean and comfortable
Stayed 3 nights in Oct 2019
Response from Wilton Hotel on Oct 29, 2019
Dear Norman: Thank you very much for your excellent rating, we are very happy to know that you enjoyed your stay at the Wilton Hotel. We hope to see you here on your next visit to Buenos Aires! Best regards

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 7 nights in Oct 2019
Response from Wilton Hotel on Oct 30, 2019
Estimado Cliente, muchas gracias por elegir el Wilton Hotel! Saludos

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Wilton Hotel on Oct 21, 2019
Estimado Cliente, lamentamos no cumplir con sus expectativas, trabajamos para mejorar día a día. Ojalá nos de otra oportunidad! Saludos cordiales,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Wilton Hotel on Oct 12, 2019
Estimado Cliente, muchas gracias por elegir el Wilton Hotel y darnos su mejor puntuación. Hasta pronto! Saludos cordiales,

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very well located at Recoleta neighborhood, a few meters away from the subway (Callao Station). Very clean, excellent service and a very good breakfast.
Stayed 9 nights in Sep 2019
Response from Wilton Hotel on Oct 5, 2019
Dear Guest, thank you very much for taking your time and rating us with the best grade. We are glad to hear that you enjoyed your stay at the Wilton Hotel. See you soon! Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Wilton Hotel on Jun 27, 2019
Estimado Cliente, muchas gracias por elegir el Wilton Hotel para su estadía en Buenos Aires! Saludos cordiales

8/10 Good

Verified traveler

Stayed 5 nights in Jun 2019
Response from Wilton Hotel on Jun 20, 2019
Estimado Cliente, muchas gracias por darnos su calificación, es muy importante para nosotros! Saludos cordiales,

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Wilton Hotel on Jun 20, 2019
Estimado Cliente, mucas gracias por elegirnos! Saludos cordiales

8/10 Good

OSCAR

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevators ok, breakfast not good.
One of the issue is the hotel must improve the general condition: Mattresses, carpet, furniture and tub bath.
Stayed 2 nights in May 2019
Response from Wilton Hotel on May 31, 2019
Dear Oscar: Thank you very much for leaving us your valuable opinion, we will take into account to improve day by day. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in May 2019
Response from Wilton Hotel on Aug 1, 2019
Estimado Cliente, muchas gracias por elegir el Wilton Hotel para su estadía. Saludos

10/10 Excellent

sharilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Wilton Hotel on Jun 13, 2019
Estimado Cliente, muchas gracias por su excelente calificación. Saludos cordiales

8/10 Good

Da, NY, NY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, the breakfast is very complete. The staff is very friendly. It's a very affordable good option
Stayed 6 nights in Apr 2019
Response from Wilton Hotel on May 11, 2019
Dear Guest, thank you very much for your excellent rating and your words to the Wilton Hotel. We hope to have the pleasure of receiving you on your next visit to Buenos Aires. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great hotel! Though a bit outdated
Great service and very affordable, beds didn't look compfy but we slept just fine, only complaint is the outdated look of the hotel, definitely needs renovation, other than that highly recommended
Stayed 7 nights in Mar 2019
Response from Wilton Hotel on Mar 25, 2019
Dear Guest: Thank you very much for giving us your excellent opinion, it is very important for us. We hope to see you again here. Best regards

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mat Ipanena
nice hotel in a great location
Stayed 1 night in Mar 2019
Response from Wilton Hotel on Mar 25, 2019
Dear Guest: Thank you very much for choosing the Hotel wilton! Our privileged location in the Recoleta neighborhood allows you to tour the city both day and night. See you soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Wilton Hotel on Mar 22, 2019
Estimado Daniel: Muchas gracias por su darnos su puntuación. Lo esperamos la próxima! Saludos

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for good location
Good location, great breakfast. Close to subway stations and other cool landmarks in walking distance.
Stayed 6 nights in Mar 2019
Response from Wilton Hotel on Mar 20, 2019
Dear Julia: Thank you very much for your excellent score. We are glad to know that you enjoyed your stay at the Wilton Hotel! Best regards

10/10 Excellent

martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at the reception desk were extremely helpful.
Stayed 2 nights in Mar 2019
Response from Wilton Hotel on Mar 12, 2019
Dear Martine: Thank you very much for your excellent rating, We are happy to know that our work is reflected in the satisfaction of our customers. Best Regards

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location near Recoleta
No A/C during heat wave but location and breakfast were fab.
Stayed 1 night in Mar 2019
Response from Wilton Hotel on Mar 11, 2019
Dear Robin: Thank you for your valuable opinion, we will discuss the subject of air conditioning, we are glad that you enjoyed our Buffet breakfast and the location to tour the city. Best regards

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is excellent. Extremely noisy AC, hotel needs to be completely renovated. Very old facilities.
Stayed 2 nights in Mar 2019
Response from Wilton Hotel on Mar 5, 2019
Dear Guest: Your opinion is very important, we work every day to keep improving. We hope to receive it again! Best regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Wilton Hotel on Mar 6, 2019
Estimado Peter, muchas gracias por elegir el Wilton Hotel para su estadía. Saludos cordiales

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value clean
Stayed 1 night in Feb 2019
Response from Wilton Hotel on Mar 4, 2019
Estimado Cliente, Muchas gracias por elegir el Wilton Hotel para su estadía. Saludos cordiales

8/10 Good

Trevor

Liked: Staff & service, property conditions & facilities, room comfort
Lovely Hotel
Hotel was very good, breakfast had an excellent choice, staff were very helpful and friendly. Location was excellent, everything was nearby. Only small gripe I have is with the cleaner, I left dirty towels to be changed, they just got folded up and put back to make it look like they had been changed. Tea and coffee facilities were there on the day I arrived, but not replenished any more the whole week I was there. As i said, only small, just a couple of things that I think should have been done
Stayed 7 nights in Jan 2019
Response from Wilton Hotel on Feb 13, 2019
Dear guest, I glad to know you loved the Wilton Hotel. Itook note about the towels and coffee facilities, that should not happened. We will work to solve it for the next time. Best wishes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Wilton Hotel on Apr 29, 2019
Estimado Cliente, gracias por elegir el Wilton Hotel para su estadía! Saludos cordiales,

8/10 Good

Verified traveler

Stayed 6 nights in Jan 2019
Response from Wilton Hotel on Apr 29, 2019
Estimado Cliente, gracias por elegir el Wilton Hotel para su estadía! Saludos cordiales,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything but the gym. It is dated. Good place overall.
Stayed 6 nights in Jan 2019
Response from Wilton Hotel on Feb 8, 2019
Dear Guest, thank you very much for your opinion, we are renovating our gym equipment for greater comfort. We are glad to know that you enjoyed your stay at the Wilton Hotel. Best regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Good location Good breakfast Old Hotel Good rate Clean
Stayed 1 night in Dec 2018
Response from Wilton Hotel on Dec 15, 2018
Dear Guest, thank you very much for choosing the Wilton Hotel for your stay. We hope to receive you once again on your next visit to Buenos Aires. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Placed in central BA, very convenient. the room is not up to par with the Hotel!!
Stayed 3 nights in Nov 2018
Response from Wilton Hotel on Dec 1, 2018
Dear guest, your opinion is very important for us, our location in the Recoleta neighborhood allows you to enjoy the city both day and night. Best regards

8/10 Good

Erhard, Tampa FL

Liked: Cleanliness, staff & service, amenities
I like the location covenient to public transportation the recoletta cemetery and lots of Cafe's and restaurants. But it is cuiet enough for a good night sleep however the furniture is bit tired. The breakfast buffet offers a good start for the day.
Stayed 2 nights in Nov 2018
Response from Wilton Hotel on Nov 23, 2018
Dear Erhard, yhank you very much for your excellent rating, we value your opinion very much. We are glad to know that you enjoyed our Buffet Breakfast. We hope to have the pleasure of receiving you at the Wilton Hotel on your next visit to Buenos Aires. Best regards

8/10 Good

Pat, Montréal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is competent and friendly. The location is excellent. The room was clean. Breakfast ok Highly recommended if you have a limited budget.
Stayed 15 nights in Oct 2018
Response from Wilton Hotel on Nov 17, 2018
Dear Guest, thank you very much for your praise to our staff. We are happy to know that our work is reflected in the satisfaction of our customers. We wish you the best, see you next time! Best regards

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that should be banned from this site
Worst dumpster ever!!! nothing like the pictures, Extremely dirty and outdated, cockroaches inside bathroom, bathroom flooded , carpet was so old that you could not even see color, just stains over stains, walls have not being painted since the sixties, A/C overheated and no controls (and this was the best room, as the first given was even worse!!!), the air was stuffy and funky, smelled like mildew and bad breath all over the place, clerk as rude as it comes, worse experience ever, I felt like in one of those joe's flies motels in the movies. I travel all around the word and book over 100 nights a year on this site, but this hotel should be banned from hotels.com and any other site. Actually should be shut down.
Stayed 6 nights in Sep 2018
Response from Wilton Hotel on Oct 1, 2018
Dear guest, your opinion is very important to us, you can tell us more about your experience by sending an email to gerencia@hotelwilton.com.ar We regret not having satisfied your expectations, we check all the rooms and they are in optimal conditions. we work every day so that our guests continue to choose us. We hope you give us another opportunity when you return to Buenos Aires. Best regards