Ratings based on 2,548 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from S
Large hotel, close to downtown, parking availablePosted May 14, 2017
We got 3 rooms here. We booked online, checking in was a little slow. The restaurant food was delicious in the hotel, service was a little slow. But it's a beautiful hotel, and this is the 2nd time I've stayed here and would return.
by A verified traveler
No Internet after spending 3 hours on the phonePosted Apr 30, 2017
Pros: Staff was nice. Room was clean
Cons: Fix there internet service !
Not internet service even after 2 calls to the internet company. Both times they said they would have it fixed in a 1/2 hour. Still not working the next day. No one seemed to care. So of us need business people need to do work at night.
for Everyoneby A verified traveler from m
All about locationPosted Apr 26, 2017
Nice staff, and fabulous location for businesses travelers, but very run down facility. No ice on any floor. Charge for coffee?? At a hotel for business people? Also found a long dark hair I one of the bath towels. Ick.
Posted Apr 22, 2017 on Hotels
Always have stayed here and like it but we had someone in the room next to us yelling on the phone for hours in the middle of the night and had to ask for a new room at 430 am
by A verified traveler from Toronto
Just don't go there!Posted Apr 18, 2017
Location: The hotel is the nearest hotel to the expressway. You had to navigate the streets to get to the main streets. The roads at the hotel are all on way.
We were there for the Easter weekend. The hotel is huge. There were few people in the hotel; virtually deserted. Six people at the Sat brunch. The food was terrible. Normally you can always get something you like on a buffet line - but not here. The first full day at the hotel - no replacement of plastic glasses (yes - it is that and of place) and no tissue refill. Went to the hotel bar one night. The server had to get assistance to know how to pour a pint of beer. When we told people in Buffalo where we were....well they gave us their sympathy.
Posted Apr 10, 2017 on Hotels
for Everyoneby A verified traveler from ont. canada
Excellent friendly staff.Posted Apr 7, 2017
Staff was great. Huge selection & very tasty breakfast. Sauna was not working. Batteries need changed in smoke detectors in the hall way on the 3rd floor
for Everyoneby A verified traveler
Buffalo's hidden gemPosted Apr 7, 2017
My families third time staying here and it keeps getting better Cannot beat the price It's a hidden gem
Great overnight stayPosted Apr 6, 2017 on Hotels
Good hotel for an overnight stay to see a hockey game. $100 and no complaints
by A verified traveler
Posted Apr 2, 2017 on Hotels