Ratings based on 1,330 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location to explore downtown Buffalo!

Posted Sep 1, 2015
Great location to explore downtown Buffalo and see all of the new exciting things the City has to offer!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good location

Posted Aug 31, 2015
Only downside was the fire alam went off at 1130 pm. Had to evacuate bldg.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant check in experience

Posted Aug 31, 2015
Nice clean property, helpful pleasant staff, good location close to everything in the downtown areaI have no problem recommending this hotel, good value.
3 out of 5
Recommended
for Everyone
by A verified traveler

Near downtiwb

Posted Aug 30, 2015
Overally that is good hotel but the internet was terrible, most of the time I cannot connect. I called several time ti front desk but the problem was not resolved.
1 out of 5
by A verified traveler from ct

Very disappointed-

Posted Aug 29, 2015
Sadly, I found the staff to be very rude and my entire stay disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
Clean and comfortable. Restaurant is very nice. Carpets a little dated in the hallways but otherwise excellent. Great location. We would stay here again.
2 out of 5
by A verified traveler from Erie, PA

An awful Experience

Posted Aug 25, 2015
Pros: The water fall outside is pretty, when you can see it because most of the time there are too many cars surrounding it to even notice.
Cons: Everything! But mostly I would recommend removing the security tags from the pillows.
Location: Not much location wise. At least not anything that we noticed.
They could not find our Expedia reservation. We stood for over a half an hour just waiting for them to confirm that yes we did have a reservation. They gave us a room that was not cleaned from the previous people. Waiting another half hour for a room 3 doors down from the original. What floored me the most was that there were plastic security tags on the pillows. You know the big clunky things to keep people from stealing at places like Kmart? Yes! I woke up to this jammed in my temple. How ridiculous! I have stayed in many many places in my life and have never experienced something like this! Just charge the thieves the cost of the pillow with the credit card you hold for incidentals!! The breakfast buffet was an even bigger joke. for $12.99 you could get yogurt, cereal, sausage, bacon, and an egg "thingy." The "thingy" was so bad that our waitress told us twice that we could get eggs any way at no extra charge. If you know this is such an awful item why not take it off the buffet all together. I was afraid and did not try it. My husband did. He said it was ok if you covered it in salt, pepper and syrup. This is an awful place, the pictures are very deceiving, take my word, if you stay here it will not be a pleasant trip. Happy Traveling!
5 out of 5
Recommended
for Everyone
by A verified traveler

For the price I was expecting much less

Posted Aug 25, 2015
Pros: Location and price
Cons: Elevators seemed old and creeky(scary)
Location: Bisons games, Sabres game, Casino.
Room was good and clean. No smells, no stains and clean. Bathroom was also very clean. Location was awesome with many places to eat within 5-10 min walk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to stay

Posted Aug 25, 2015
It is a great experience of staying at this hotel, according to the feedback from the friends who stayed there.
4 out of 5
by A verified traveler from Lexington, MA

Nice hotel in downtown Buffalo

Posted Aug 25, 2015
Pros: Value for the rate -- a very nice hotel at a bargain rate. Great that I didn't have to leave to get a nice dinner.
Cons: The water problem on the carpet. Not much to be done about the proximity to the train tracks.
Hotel is a very nice place, beautiful large fountain in front, convenient to downtown, NY 5 and the Thruway. Service was very friendly and polite. I was surprised that parking is not included in the Expedia price. Room had two double beds, but the space would have been better used with one king or queen. Gorgeous marble bathroom. Downsides were the noise from the nearby train tracks and the carpet was wet by the window and AC unit. Don't know if the window had been left open in the rain or if the AC was malfunctioning, but I reported it at the desk at check out. Was very tired that night, so I ate in the restaurant and had a lovely meal, again with very friendly and attentive service.