Ratings based on 301 Verified Reviews

3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted May 28, 2017
Relax and really quiet. Nice to rest.bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbuenobbbbbbbbbbbbbbbbbbbbbbbbbueno.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA California

Good location

Posted May 19, 2017
Good location near airport. There are may good restaurants near by
Comment from Hotel Management
May 20, 2017 by Guest Relations Manager , Hotel Management
OfficeCL, We are so pleased to hear that you enjoyed your stay. It is great to hear of how you enjoyed the value and the convenient location of our hotel being near the airport and great dining options. Thank you for your time and we hope to serve you with a future stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Pros: near the airport, staff was very helpful getting my car back to the airport and taking us to the airport in the morning.
no i do not review because i have nothing to say about the hotel. it was a nice place t sleep
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
Thank you for your review. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We're glad you had a great time with us and we look forward to serving you again.
3 out of 5
by A verified traveler from buffalo, ny

Horrible experience overall

Posted Apr 21, 2017
I stayed at a Best Western Buffalo Inn Airport,. I work late on Buffalo wanted to go somewhere to sleep right away. I booked a reservation online and then was charged again at the front desk. After realizing this I called the online reservation to cancel. The hotel was glad to cancel the cheaper of the two reservations and not the more expensive one. This experience took 45 minutes to an hour of my stay of where I already had limited time to sleep. I left a review and contacted hotel management via email. 3 days later still no response. Thank you for ruining my night sleep and not having the decency to call me back. Hotel is dated carpet is old don't stay here
Comment from Hotel Management
Apr 23, 2017 by Guest Relations Manager , Hotel Management
Cory, We are disappointed to learn of your unusual inconvenience you encountered. We are looking into this issue and hope to resolve the matter promptly. Thank you for your time and we hope to serve you with a better experience when you return to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Worked for proximity to airport.

Posted Mar 19, 2017
Park and fly was very useful. Room was comfortable and quiet but had a strange smell more so the first floor room we stayed in, 2nd floor room was not so bad. Rooms had fridge and microwave. Grab and go breakfast was only a granola bar and an apple even though the front desk said there would be a bagel with cream cheese.
Comment from Hotel Management
Mar 20, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, Thank you for choosing to stay with us and for taking the time to share this detailed review we are glad our location near the airport was convenient for your plans. We appreciate your feedback and are addressing these matters mentioned and we are sorry for the breakfast menu miscommunication. We hope to serve you with a 5 star experience next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bobcaygeon ontario

Great location to the airport

Posted Mar 17, 2017
Flying out to Florida, extended parking while gone for two weeks,great deal and location to airport and restaurants. Quick shuttle service. Will return again and tell others.
Comment from Hotel Management
Mar 18, 2017 by Guest Relations Manager , Hotel Management
Jim, Wonderful to hear from you and we appreciate the time you've taken to share your experience. Great to learn we met your expectations and our extended parking service worked well with your two week travels plans. Thank you for your recommendations and we look forward to having you back for another stay soon.
1 out of 5
by A verified traveler

Cheap?

Posted Mar 14, 2017
The staff reflected the cleanliness of the room, which wasn't very clean or up to date. Dirty rugs, poor lighting and no heat in bathroom. Dirty and scruffy uniforms. No class, no manners. Staff only advised that I would have to move my car off the lot after payment for parking was made. This was the worst hotel I have stayed at in a number of years.
Comment from Hotel Management
Mar 16, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We are disappointed to learn we did not meet your expectations. Thank you for taking the time to share the areas you felt were not up to par with your standards. We are working to address these matters and improve the overall guest experience. We hope you will change your mind and give us another chance to provide you with a better stay next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from courtice, ontario

Airport stay

Posted Mar 12, 2017
Great stay...highly recommend ...very happy Had a flight out of Buffalo and needed a convenient location and it was right across the street and free parking included.
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
Thank you very much for your positive feedback of our hotel!I am glad that you were comfortable and found our location convenient. We hope your next trip will bring you back to our hotel again soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Hotel was very nice was told by Expedia message after being checked it was close to airport but in fact it cost us $75 for a cab to get from the hotel to the airport
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
Thank you for staying here with us. I regret however that you did not find our location accessible. Nonetheless, I do hope that you will stay with us again on your next visit. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close location to the airport.

Posted Mar 7, 2017
Staff was friendly and helpful. 24 hour shuttle to and from the airport. Packed us "To Go" breakfasts as we left before breakfast was open. Room was clean, quiet and comfortable. We would definitely stay at this hotel again.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Thank you for taking the time to review your stay with us. I am glad that you were pleased with your stay, taking note of our staff being attentive. We look forward to your next visit. Kind regards.