Misleading info regarding 'Free Breakfast'
Posted May 31, 2016 on Hotels
Hotel location and cleanliness are great for relaxing. But, I was greatly disappointed with the front desk service. While I was booking this hotel through Hotels.com, there were two prices listed. 1. $175 Plus (No breakfast) 2. $210 plus (Free breakfast). I choose the second option ($210 +plus) because, I went with family of 5 (3 adults and 2 kids). I've entered all the info and got the confirmation from Hotels.com and everything is fine. I was told by the hotel that Free breakfast is only for 2 persons. I showed them the hotels.com reservation mail and it was clearly written. Front desk representative said, my reservation is through Expedia. There was a big disconnect between how you book reservation through Hotels.com and call the hotel directly. Anyone, who book reservation and if you see 'free breakfast' - it is not totally true and misleading. Especially if you go with family, better don't pay more and get disappointed like me.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thanks for the feedback and we apologize for the issues you encountered. Our goal is to make your stay brilliant and we will continue to work towards that goal. Have a great day.