Terrace/patio

Reviews of Buffalo Marriott Niagara

3.5 out of 5
Buffalo Marriott Niagara
1340 Millersport Hwy, Buffalo, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 441 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kacey

No maid service entire 3 days of stay- very disappointing to not have clean towels / garbage emptied/ and fresh coffee pods for room
Stayed 3 nights in Mar 2024
Response from Matthew Intini on Mar 26, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We apologize that you did not receive housekeeping service throughout your stay. Your concerns have been forwarded and are being addressed with the appropriate department. Using your feedback we will continue to improve and enhance our services. We hope that you will come back and give us another chance in the future!

10/10 Excellent

Thad

Traveled with family
Liked: Amenities, property conditions & facilities
Updated clean and friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay! Our team strives to deliver clean rooms and friendly service, and we hope to host you again very soon!

4/10 Poor

britney

Disliked: Amenities
Lots of children and drinking with loud partying in the hall. We did get complimentary breakfast for this but I had just had surgery and was very disturbed
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are very sorry to hear that you did not enjoy your recent stay with us. We will use your feedback to work with our team, so we can better serve our guests and handle difficult situations in the future. We truly hope that this recent stay does not deter you from giving us another chance in the future as we make tremendous improvements to our hotel and services!

10/10 Excellent

Narendra

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stat with us and we truly hope to host you again in the future!

10/10 Excellent

Kathleen

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Loved the gated garden around the pool.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you so much for reviewing your recent experience at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay with us and our wonderful outdoor area! We truly hope to host you again in the near future!

10/10 Excellent

JHANSI

Traveled with family
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

2/10 Terrible

Nathalie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for reviewing your recent stay at the Buffalo Marriott Niagara. We are very sorry to hear that you did not enjoy your stay with us and using your feedback we will improve. We hope that you will give us another chance in the future as we make tremendous property updates.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is slightly outdated but was extremely clean!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

10/10 Excellent

Kurt

Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for our night before flight.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

10/10 Excellent

Michele

Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

8/10 Good

TEMITOPE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Am glad the hotel is currently undergoing renovations.Hopefully, the rooms will also undergo a facelift. The bath tub should be replaced as well
Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you are pleased with our commitment to renovating for our guests. You will be happy to know that our hotel will be converting to stand up showers and we are truly excited. We hope to see you again very soon!

10/10 Excellent

Sheena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are thrilled to hear that you enjoyed your time and we truly hope to host you again very soon!

10/10 Excellent

Tulsinath

Liked: Cleanliness, amenities, property conditions & facilities
Staff couldn’t able to accommodate my whole family on the same Floor even after requesting ahead.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your time with us. We will continue to work with our team to ensure that all guest requests are reviewed, and we will continue to do our best to accommodate all of those requests. We hope that you will come back and visit us again very soon!

8/10 Good

Jeffery

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

8/10 Good

Sreelaxmi

Liked: Cleanliness, property conditions & facilities
The stay was good 👍
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your recent stay with us. We look forward to hosting you again the next time you are in the area!

10/10 Excellent

Harsh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 👍 property and location!!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed our property and your stay! We truly hope to host you again soon the next time you are in the area!

8/10 Good

Victoria

Traveled with group
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 1, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

8/10 Good

Steven

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your recent stay with us. We look forward to hosting you again the next time you are in the area!

8/10 Good

Kurt

Stayed 1 night in Dec 2023
Response from General Manager on Jan 29, 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay with us! We hope that we can host you again soon the next time you are in the area!

8/10 Good

Ciaely

Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay with us! We hope that we can host you again soon the next time you are in the area!

2/10 Terrible

Evan

I’ve been staying at this property for over 15 years and was very disappointed that I was unaware of the renovations until I arrived and paid. The noise was a massive disturbance for me and family. Not sure if I’ll stay here again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are very sorry that you did not enjoy your recent stay, due to our renovation noises. Our renovation alerts are posted on all of our websites and is posted throughout the hotel. Our hotel is committed to providing the best for our guests and once completed we will be offering the newest of Marriott designs. We will continue to develop our team and we hope that this recent experience does not deter you from giving us another chance in the future.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and our attentive service. We truly hope to host you again when travel brings you back to Buffalo!

10/10 Excellent

nalin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property . Rooms were clean
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay with us! Our team strives to deliver clean rooms and great stays and we happy we could do that for you! We hope to see you again when travel brings you back to the area!

8/10 Good

Jim

Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay with us! We hope to see you again very soon!

8/10 Good

Tushar

Stayed 1 night in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay. We truly hope to host you again in the near future!

6/10 Okay

Tushar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Marriott hotels I have stayed in have always ensured the basics are covered, so this one stayed to that level.
Response from General Manager on Dec 4, 2023
Thank you for reviewing your recent stay at the Buffalo Marriott Niagara. We use your feedback to make improvements and to train with our team. Our goal is to provide excellent accommodations and superior service, and use your feedback we will reach out goals. We hope that you will come back and stay with us the next time you are in the area.

8/10 Good

Roger

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 24, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We use your feedback to make improvements and to coach our staff. Our hotel is currently underway is making some major upgrades and we hope to host you in the future the next time you are in the area!

10/10 Excellent

Hailey

Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay with us! We hope to see you again very soon!

8/10 Good

Diane

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Upon arrival one of the front desk associates did not smile or was very friendly. The associate at the second desk was friendly and more attentive. Our toilet in our room had dried urine on the seat and feces on the seat. It was a turn off. The beds were comfortable and clean, not ironed.
Stayed 1 night in Nov 2023
Response from Nick on Nov 15, 2023
Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We are addressing the unfriendly encounter at the front desk and the cleanliness concerns immediately. Your comments have been shared with our teams to ensure these lapses are rectified.We're glad to hear you found the beds comfortable, but we regret any inconvenience caused by the beds not being ironed. Your input is invaluable, and we are taking steps to improve.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Dave

Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay with us! We hope to see you again very soon!

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay with us! We hope to see you again very soon!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nick on Nov 15, 2023
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a positive experience overall. Your 4 out of 5 stars are appreciated, and we look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nick on Nov 15, 2023
Thank you so much for choosing to stay with us and for taking the time to share your fantastic 5-star review! We're thrilled to hear that you had an excellent experience. It's truly rewarding to know that our efforts to provide exceptional service and a comfortable stay have met your expectations.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nick on Nov 15, 2023
Thank you for choosing Buffalo Niagara Marriott and taking the time to share your experience. We're delighted to hear you had a positive stay and appreciate your 4-star rating. Your feedback is invaluable to us as we strive to provide exceptional service. If there's anything specific you'd like to share about your stay or if there are areas where we can improve, we'd love to hear more. We look forward to welcoming you back on your next visit.

8/10 Good

Anna

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Nick on Nov 15, 2023
Thank you for choosing Buffalo Niagara Marriott for your stay and for taking the time to share your feedback. We appreciate your 4-star rating and are delighted to know that you had an overall positive experience. We hope to have the pleasure of welcoming you back for an even better stay in the future.

8/10 Good

Edward

Stayed 1 night in Nov 2023
Response from Nick Bennett on Nov 7, 2023
Thank you for taking the time to review your recent stay with us. We value your feedback and are pleased to hear that you rated your experience an 8 out of 10. We hope to have the opportunity to welcome you back in the near future and provide you with a flawless stay. Thank you for choosing our hotel, and we look forward to serving you again soon.

8/10 Good

Elaine

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay. We truly hope to host you again in the near future!

8/10 Good

Franco

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay. We truly hope to host you again in the near future!

6/10 Okay

JASON

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. Out team is committed to improving and using our guest feedback we will get better! You will be happy to hear our property will begin renovation in the next few weeks and we are truly excited. We hope that you will come back and visit us again very soon upon its completion!

8/10 Good

Shannon

Stayed 1 night in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay. We truly hope to host you again in the near future!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sharlene was amazing! Very friendly and went out of her way to help us.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay with us. Our team strives to deliver great experiences and we are so happy we could do that for you. We truly hope to see you again soon in the near future!

6/10 Okay

Florence

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. Your feedback helps us make improvements, and using it we will work with our team and continue to improve. We hope that you will give us another chance in the future, when travel brings you back to the area. We look forward to the opportunity to host you again in the future!

10/10 Excellent

James E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay with us. Our team strives to deliver great experiences and we are so happy we could do that for you. We truly hope to see you again soon in the near future!

8/10 Good

Jessica

Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your stay! Our team will continue to train and get better. We hope that we can host you again, when travel brings you back to the area!

6/10 Okay

Donald

Traveled with partner
Liked: Amenities, property conditions & facilities
Bed and pillows very uncomfortable
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We apologize that your room bed and pillows were uncomfortable. Our hotel will be going through a full renovation in the coming months and we will soon have all brand new mattress and pillows for our guests! We hope that you will give us another chance in the future when in the area!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only downside is the breakfast should be free at least.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that your stay was good, we are sorry that breakfast is not included, our Food and Beverage team strives to deliver a memorable experience through service. Our hotel does offer packages and rates that do include breakfast! We hope to host you again in the near future to deliver a great experience.