Ratings based on 678 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Downhill over the last 5 years!

Posted May 23, 2017
Pros: Location is close to UB campus.
Cons: You are SEVERLY understaffed. Example: Bar Area ... no one to escort the aggressive drunk Hispanic in a bandana out of the family friendly setting.
Location: There is much to do in Buffalo, the point of this review is to remind people(and the Marriott)there are other places to stay that are more reputable.
This has been our go-to place since our son attends UB. We recently stayed for his graduation (will not stay here thru his grad school years!)...rooms need refurbishing...filthy shower curtain, stained tub, sink, tile...worn thin linens on beds, EVERY blanket had holes in them. Service is lacking...coffee bar was not attended for the majority of our stay. We had to dispense our own coffee (no specialty drinks even tho there was a Starbucks station-sign said-"see front desk")...this simply meant...get your own coffee and stand in line behind 5 people checking in 20 min to pay for a $4 cup of plain coffee. As we sat to enjoy our (cold) coffee...we were asked to lift our feet as the housekeeping staff vacuumed (at 9:00 in the morning... shouldn't that have been done in the wee hours?). Our package included breakfast ... that was only used the first day, as we learned better. Omelets took 30 minutes to get a wet pile of eggs, waffle line was 10 people deep, food in buffet was cold, another customer dumped his cold portions back in the trough. Table service was a pitcher of coffee left on the table and no return of the waitress ... awful. We did not go back the second day, despite the fact that we paid ahead. We were there for graduation,tho another function was taking place, a Dance Comp...which left the hallways littered with trash, crumbs, debris for hours. Disgusting to walk through. Had to try 3 machines in fitness facility to find one that worked. Don't stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clifton Park, NY

Good location. Convenient to UB.

Posted May 7, 2017
Food, drinks and staff were all good. Room was comfortable and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but not close to public transportation

Posted Apr 29, 2017
Inconvenient location, but still managed to visited places planned with the hotel shuttle bus to airport. The hotel's catering support is essential and food served is good.
4 out of 5
by John

Posted Feb 14, 2017 on Hotels
Friendly staff, always accommodating. Good lounge.
5 out of 5
by Pamela

This traveler left a rating score only Posted Jan 27, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 23, 2017
Hotel was nice. Check in was easy. Large lobby area. Hotel security was a little over the top. We were there for a gymnastic event, obviously with children and they followed the children around and had them very nervous all evening.
4 out of 5
Recommended
for Everyone
by A verified traveler from amherst, NY

No microwave

Posted Jan 8, 2017
Pros: Clean and restaurant in the hotel. Food was excellent and staff was very polite.
Cons: Add microwave to room. And a place for a coffeemaker.
No microwave. The plastic coffeemaker had to taken out of a cabinet and set up in the bathroom to make coffee.
4 out of 5
by Maryjo

Posted Jan 4, 2017 on Hotels
Room bathroom wallpaper and door could be updated Could have vacuumed daily( I have 2 young kids)
4 out of 5
by John

Convenient location and nice lounge.

Posted Dec 27, 2016 on Hotels
I thought the room could have been a bit cleaner. The shower curtain was stained and there was a piece of garbage in the trash can.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels