Ratings based on 220 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Glad you enjoyed your stay! Sincerely, Kelsey B. Front Desk Supervisor
4 out of 5
by A verified traveler

Great location with good food and shopping nearby

Posted Nov 8, 2016 on Hotels
The location is excellent if staying in the Buffalo area. Its right by a highway that connects you to almost anywhere in the area within 10-20 minutes. Downtown Buffalo is 15 mins. New Era stadium where the Buffalo Bills play is 25 minutes drive. Niagara Falls is about a 25-30 minute drive from the hotel parking lot. A good restaurant serving pizza, wings, good Italian food and craft brews along with many high def tv's for sports fans is only about a 100 yard walk from the hotel.Many good restaurants are within a 2 minute drive on Maple road The hotel was quiet, clean and the staff was friendly and attentive. I would stay at Candlewood again.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am happy you got to take advantage of the great food in Buffalo, our staff loves giving recommendations. We appreciate your feedback and hope you will visit us again soon. Sincerely, Kelsey B. Front Desk Supervisor
4 out of 5
by A verified traveler

have stayed 4-5 times, starting to see some wear

Posted Nov 7, 2016 on Hotels
room easily changed due to cooking odours
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for your comments and your loyalty! We are looking forward to replacing some furniture in rooms that has taken a beating over the last few months. And sometimes cooking odors do return after housekeeping thinks they are gone - sorry you had to walk in to it, but I'm glad we were able to move you easily. We look forward to seeing you next time you're in our area!
5 out of 5
by A verified traveler

Posted Oct 29, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Happy to hear you enjoyed your stay! Sincerely, Kelsey B. Front Desk Supervisor
2 out of 5
by A verified traveler

Walls and floors not sound-proofed.

Posted Oct 29, 2016
Pros: The staff were friendly and responsive. Replacing soiled linens was easy with the hamper and the do-it-yourself supply room.
Cons: I was kept up late by water running through pipes sound. I was woken too early by person or persons walking around overhead. It sounded like they were elephants, pounding.
Location: location is great - near Millersport and Maple. Easy to get on the 290 in both directions and Flint Rd. also goes right into the university.
Comment from Hotel Management
Nov 30, 2016 by Kelsey B., Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Kelsey B. Front Desk Supervisor
5 out of 5
by A verified traveler

Posted Oct 22, 2016 on Hotels
Very nice and clean
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
So pleased to hear you enjoyed your stay! Sincerely, Kelsey B. Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Short but pleasant stay :D

Posted Oct 16, 2016
Location: No info
Your staff rocks ....everyone was more than helpful and friendly. I didn't want to leave because of them. The rooms are a bit dark and the ventilation needs addressing. Room cleaning once a week isn't really sufficient :(.
Comment from Hotel Management
Nov 30, 2016 by Kelsey B., Hotel Management
Thank you for your feedback regarding your recent visit with us. I am pleased to hear our staff left a great impression. Our sincerest apologies in regards to your room lighting. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Kelsey B. Front Desk Supervisor
3 out of 5
by A verified traveler

Good place for you and your pet

Posted Oct 15, 2016 on Hotels
Convenient very friendly service
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
We appreciate your review of our hotel. I am pleased to hear you enjoyed your stay with us and our staff in particular. It's something we take great pride in, so we value your feedback. Thank you and we hope you will visit us again in the future. Sincerely, Kelsey B. Front Desk Supervisor
5 out of 5
by A verified traveler

Posted Oct 1, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Happy to hear you enjoyed your stay! Thank you. Sincerely, Kelsey B. Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from BROOKLYN, NY

good hotel

Posted Aug 30, 2016
Pros: It was close to the Buffalo North Campus
Cons: Add a continental breakfast
Location: Very good location,everything is pretty close ,even the Niagara falls.
It was good to stay there, but with a complimentary breakfast it would be better. The kitchenette was good with a full fridge,the bed was comfortable.
Comment from Hotel Management
Dec 1, 2016 by Kelsey B., Hotel Management
Thank you so much for your review of our hotel. Though we do not have complimentary breakfast, I am happy you enjoyed our kitchenettes. We truly appreciate your feedback and hope you will stay with us again. Sincerely, Kelsey B. Front Desk Supervisor