Nice but wi-fi down for 2 days
Posted Nov 23, 2016
The hotel staff was friendly and welcoming. The shuttle pickup at the airport went smoothly and driver was great. The room was clean and the bed was comfortable. The pullout couch was older and a bit warn and there were a couple of spots on the carpet. They had just put new carpet in hallways... Not sure if they're doing the rooms, but ours needed new carpet. Breakfast was very good. Pool looked clean and nice. Workout room had 4 or 5 good machines.
There were a few small problems that could be corrected easily. Water machine in workout room was empty, door to the building where you're supposed to use a key for security was not locked, hand sanitizer machines were empty, ice machine near our room was broken.
The biggest problem for me was that the wi-fi was down for 2 days and still not fixed when I left. The first day, I was told "they're working on it". 6 hours later, the new desk person said "they're working on it". The next morning, the new desk person said "someone's coming later today to fix it". Seemed like I wasn't being told the truth. I needed to get some work done.
I would recommend this hotel if the price was close to $60/night and you do not need Wi-Fi.
Comment from Hotel Management
Nov 30, 2016 by Sales Manager ICH, Hotel Management
I'm glad that you enjoyed your stay and that most of our amenities lived up to your expectations. I do apologize for the issue with the WiFi connection especially that we were unable to take care of that for you right away. This is something we'll bring up to our staff to ensure that similar incident will not happen again. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.