Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from cincinnati, ohio

Convenient hotel half an hour from Niagara Falls

Posted May 2, 2016
Nice facility. Very friendly and courteous staff. Rooms were good. Convenient location to Niagara Falls.
4 out of 5
by A verified traveler from Nazareth PA

One night stay!

Posted Apr 25, 2016
Pros: Everything!
Cons: Not sure that I could?
Location: University of Buffalo is nearby with many locations to shop. Niagra Falls in close by and a beautiful place to visit!
My wife and I stayed overnight in Buffalo. This place is a great place to stay. Very clean, friendly staff and helpful with directions! Would recommend this to anyone!
1 out of 5
by A verified traveler from Brantford, ON

One thing can ruin a stay.....

Posted Apr 24, 2016
Pros: Rooms outside of the bathroom are spacious. It was very quiet, despite the nearby freeway.
Cons: Service level is terrible in their restaurant area.
Location: Walden Galleria is about 5 miles down the highway. Airport is close. Plenty of shopping everywhere. University is nearby
Overall a decent stay. Front check in staff were great, room was nice enough, the bathrooms are weirdly small considering the generous overall size of the room. You have to straddle the toilet to use the sink. It was really strange they decided to go with the layout they did. My major quibble is the service my wife got at the coffee bar downstairs. Walk up to order a coffee at 10:55am... Get ignored by the staff for 2-3 minutes while we stand there waiting for them to clean. They finally come to the counter at 10:58 and inform us "we close at 11am for coffee service". I check my phone again... Yup it's before 11. My point is this... If you're open till 11am, stay open. Don't make people stand and wait by not servicing them, then claim you're closed. Secondly, why would a hotel stop coffee service at 11am when it has a 12pm check out time? That's just dumb, especially on a Saturday morning. It's a cup of coffee, not a 4 course steak dinner I'm asking for. Because of this poor customer service, we will not be returning to this hotel.
5 out of 5
by A verified traveler from Toronto

Very clean Hotel rooms

Posted Apr 18, 2016
Cons: shampoo and conditioner bottles don't look too professional or appealing and very small.
Location: Very close to all the shops and restaurants in Amherst
Very clean hotel rooms good layout for the king room. Convenient location next to highway. Hotel has a bar open in the evenings and you can also order food. Excellent experience.
5 out of 5
by A verified traveler

Very inviting decor.

Posted Mar 19, 2016
I found the atmosphere of the facility to be comforting and elegant. The service was excellent also. It is a very convenient location. The restaurant food was good also
4 out of 5
by Stacey

Posted Feb 2, 2016 on Hotels
Sink was slow in bathroom and a lot of debris backed up
4 out of 5
by Judy

Posted Jan 1, 2016 on Hotels
We went for some after Christmas shopping, it seems like w were the only ones staying at the hotel, very quiet. There is not much in the area for restaurants.
5 out of 5
by A verified traveler

Posted Nov 13, 2015 on Hotels
Was very impressed with the breakfast restaurant. Essential given the location. The entrance to the hotel is terrible with no lighting to guide you in at night. Very poor design.
5 out of 5
by ira from Margate NJ

Perfect Stay

Posted Oct 12, 2015 on Hotels
We stay here frequently and find it uniformly perfect. I wish the rest of life was so perfect!
5 out of 5
by Ken from Dade City, Florida

Clean and Will Use Again

Posted Oct 3, 2015 on Hotels
Spent the weekend in Buffalo for both business and family reasons. We found the hotel room to be clean. We were fortunate to be assigned a room on the first floor right next to the swimming pool - since I enjoy hotel swimming pools - this was a bonus. Will definitely stay here the next time I visit Buffalo.