Lobby

Reviews of Comfort Inn & Suites Buffalo Airport

3 out of 5
Comfort Inn & Suites Buffalo Airport
4345 Genesee St, Buffalo, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 203 out of 347 reviews" "
Rating 8 - Good. 77 out of 347 reviews" "
Rating 6 - Okay. 37 out of 347 reviews" "
Rating 4 - Poor. 14 out of 347 reviews" "
Rating 2 - Terrible. 16 out of 347 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable for one night stay.
Stayed 1 night in Mar 2024
Response from Jason on Mar 28, 2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Dale

Traveled with family
We had adjoining rooms which was great. Room was spacious and comfortable
Stayed 1 night in Mar 2024
Response from Jason on Mar 28, 2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Clinton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on Mar 28, 2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle service was great. Not a lot of choices for dining within walking distance but it looks like they are opening a restaurant onsite.
Stayed 1 night in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jason on Mar 28, 2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Luis

Traveled with family
Liked: Staff & service
Honestly my only complaint was the wrinkly sheets. It just looks tacky and unprofessional. But our room was clean. I do think the air system could use an update. But it worked fine. And my kids loved the pool.
Stayed 1 night in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

10/10 Excellent

Onier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent! Friendly staff and I’d stay there again. Room was clean, cozy and quiet.
Stayed 1 night in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

2/10 Terrible

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Found bedbug in my suite, and they which my room in we still got bit up never going back.
Stayed 1 night in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. It looks like we missed the mark on your recent stay. I will relay this information to the proper departments as we continue to improve for our guests.

10/10 Excellent

Janet

Traveled with family
Close to everything.
Stayed 2 nights in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that it was advertised as park and fly but after I had the room all booked and I was checked in they let me know parking was extra. Not cool!!!!
Stayed 1 night in Mar 2024
Response from Jason on Mar 22, 2024
Thank you for your feedback on your recent stay at the hotel. We are glad to see that you enjoyed your time with us. While staying in the hotel parking is free. If you are to leave your vehicle and utilize the airport there is a long term parking fee. I apologize that its not listed properly on Expedia's website. I am actually sending an email to them to see if that can possibly be updated. I again, am sorry that was not listed properly on the website.

8/10 Good

Shane

Liked: Staff & service
Y
Stayed 1 night in Mar 2024
Response from Jason on Mar 21, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly close to the airport and Tim Hortons. Very quiet considering it’s so close to the airport. Spacious & clean.
Stayed 1 night in Mar 2024
Response from Jason on Mar 16, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good facilities very clean.
Response from Jason on Mar 16, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff are amazing! Big thanks to Richie, Allistine & the lovely white haired gentlemen who brought us ice cream on our horrendous day of trying to salvage our vacation after Frontier Airlines cancelled our flight last minute at the airport gates. The staff made us feel at home and took us in after coming back from the airport- when things go wrong this crew showed us their incredible hospitality and sympathy!! That’s what I will remember more than the actual rooms. Here’s a review of the hotel aside from their wonderful service. Rooms are clean, beds are comfortable enough as far as Queen beds go. It’s the usual set up that you would expect. Check in was good. We had parked our car for long stay - easy enough as it was on hotel grounds to one side of their lot. We could still go back to our car before while onsite. Richie our shuttle driver was ready and available at the time we had booked. The airport was a quick less than 5 minute drive away. When we had to be picked up again unexpectedly, Richie was there at the airport 5 minutes after we called for assistance. Breakfast was good and satisfying - selection included a waffle maker, scrambled eggs, sausage, bacon, a variety of bread and few cereals and oats, some milk, juice, coffee tea banana muffins and an apple to go. We didn’t get to use the pool or gym - both are small. My only complaints were smell in hallway and the noise from neighbouring rooms, planes and cars starting in the morning. Overall great stay
Stayed 1 night in Mar 2024
Response from Jason on Mar 12, 2024
Thank you for the feedback on your recent stay. We are glad to hear that you enjoyed your time with us. We also appreciate the kind words you have for the staff that helped you during that frustrating time. I will make sure the proper staff are notified of your review. We hope to see you again in the future.

10/10 Excellent

KATHRYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Convenient to airport.
Stayed 1 night in Jan 2024
Response from Jason on Mar 12, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Leeanne

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice, quiet and perfect for a 1-2 night stay. Rooms were clean, and fresh upon arrival.
Stayed 1 night in Mar 2024
Response from Jason on Mar 12, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Chianta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very friendly
Stayed 1 night in Feb 2024
Response from Jason on Mar 12, 2024
Thank you for your feedback on your recent stay. We are glad to hear that you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Harlen

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable
Stayed 1 night in Mar 2024
Response from Jason on Mar 11, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process was dast and efficient. Staff was helpful and friendly Beds were very comfortable. Breakfast was pleasant suprise.
Stayed 1 night in Mar 2024
Response from Jason on Mar 11, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Ratheyan

Stayed 1 night in Mar 2024
Response from Jason on Mar 28, 2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Alec

Stayed 1 night in Mar 2024
Response from Jason on Mar 28, 2024
Thank you for your feedback on your recent stay. We are glad to see yo enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jason on Mar 11, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024
Response from Jason on Mar 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

8/10 Good

Nadia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to Arena and other amenities. Breakfast included
Stayed 1 night in Mar 2024
Response from Thank you for your feedback on your recent stay. W on Mar 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that we enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Michael

Very good price and nice accommodations I including breakfast area.
Stayed 1 night in Mar 2024
Response from Jason on Mar 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that we enjoyed your stay with us. We hope to see you again in the future.

4/10 Poor

Natalie

Traveled with partner
Overall stay was good. Front desk service was poor upon check-in. Other than that it was an average experience.
Stayed 1 night in Feb 2024
Response from Jaon on Mar 3, 2024
Thank you for your feedback on your recent stay. It seems we missed the mark on your recent visit to the area. I will talk to me front desk agents about your review and we hope you give us another try in the future.

10/10 Excellent

Artem

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good hotel. Everything was good.
Stayed 3 nights in Feb 2024
Response from Jason on Mar 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that we enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Tishanti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Room was clean. Breakfast was good, I feel they should have a different meat choice but overall my stay was great.
Stayed 3 nights in Feb 2024
Response from Jason on Mar 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that we enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Sally J.

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed how clean and updated and nice my room was
Stayed 1 night in Feb 2024
Response from Jason on Mar 3, 2024
Thank you for your feedback on your recent stay. We are glad to hear that we enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Yannic

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Feb 2024
Response from Jason on Feb 28, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Inocencia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very caring and diligent.
Stayed 4 nights in Feb 2024
Response from Jason on Feb 28, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Near airport
Stayed 1 night in Feb 2024
Response from Jason on Feb 28, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff at the front desk. Convenient hotel for airport.
Stayed 1 night in Feb 2024
Response from Jason on Feb 28, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Minerva

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Jason on Feb 28, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

10/10 Excellent

Jeton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast should end at 11
Stayed 2 nights in Feb 2024
Response from Jason on Feb 26, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again in the future.

4/10 Poor

Linda

Traveled with family
Disliked: Amenities, property conditions & facilities
No drinks or shampoo or conditioner
Stayed 1 night in Feb 2024
Response from Jason S on Feb 23, 2024
Thank you for your feedback on your recent stay. I apologize for missing the mark on your recent visit to our area. I will relay this information to the housekeeping department and we hope you give us another try in the future.

10/10 Excellent

Silvio, Oshawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and accommodating. Breakfast was great. Location was close to shopping and other things we did. Only issue was the amount I paid for incidentals at check in was more than what I got at check out? My only guess is Canadian dollar went down? $207.73 at check in and $196.93 at check out. I know it’s not much but really shouldn’t be more. Thanks
Stayed 2 nights in Feb 2024
Response from Jason on Feb 23, 2024
Thank you for your feedback on your recent stay. I am glad to see you enjoyed your time with us. Our security hold is 150 USD. I double checked your receipt and it was only the security hold. I apologize for the exchange rate issues . We hope to see you again in the future.

10/10 Excellent

S Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast was good
Stayed 2 nights in Feb 2024
Response from Jason S on Feb 23, 2024
Thank you for your feedback on your recent stay. I am glad to see you enjoyed your time with us. We hope to see you again in the future.

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport. Breakfast was good, pool was a nice perk. Room could use some TLC (very worn carpet). Good for the price.
Stayed 1 night in Feb 2024
Response from Jason on Feb 20, 2024
Thank you for your feedback on your recent stay. we are glad to see you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

JAILYD

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has an excellent location, very convenient
Stayed 4 nights in Feb 2024
Response from Jason on Feb 20, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

4/10 Poor

Shirley

Disliked: Property conditions & facilities
Didn’t sleep well because the hum and the banging noises from the elevator can be heard through the walls. Tried to get a different room but was told it was booked. My bathroom wasn’t cleaned well, and there was only half a roll of toilet paper so I had to get more. Breakfast was decent but I wont book here again.
Stayed 2 nights in Feb 2024
Response from Jason on Feb 20, 2024
Thank you for your feedback on your recent stay. We are sorry to hear we missed the mark on your recent stay. I will relay this information to the proper department and we hope you give us another try in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Amenities
Very nice hotel.
Stayed 1 night in Feb 2024
Response from Jason on Feb 20, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again.

2/10 Terrible

Sherri

Stayed 3 nights in Feb 2024
Response from Jason on Feb 17, 2024
Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your recent stay. We will take the information you have provided to us and work on better our services. We hope you give us another try in the future.

10/10 Excellent

Janice

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quick check in. Nice size room..very spacious..lovely breakfast.
Stayed 1 night in Feb 2024
Response from Jason on Feb 15, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again!

10/10 Excellent

Nancee

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason on Feb 15, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again!

10/10 Excellent

James, East Wenatchee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jason on Feb 15, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again!

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant check-in.
Stayed 1 night in Feb 2024
Response from Jason on Feb 12, 2024
Thank you for your feedback on your recent stay. We are glad to see you enjoyed your time with us. We hope to see you again

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Very close (across the road) to the airport. Extended stay parking available with airport shuttle was a great feature!
Stayed 1 night in Feb 2024
Response from Jason on Feb 10, 2024
Thank you for your feedback on your recent stay. We are glad to hear you enjoyed your time with us. We hope to see you again.