Will never go back again!
Posted Mar 22, 2017
Disappointing. Stayed for 3 days and stayed in a room at the back of the ground floor at the exit where we were surrounded by rooms of noisy unchapperoned teenagers. Only one face towel was given each morning. We had to request more each day. The kleenex box was nearly empty and the noisy hardwood floors had dirt at the baseboards. No bath and the bathroom counter sink was tiny. No side mirrors. No complimentary water. The smell of cigarette smoke from outside this Doubletree in Amherst, NY at 10 Flint penetrated into our room. When we left through this back exit there were about 25-30 butts strewn on the ground. Teenagers were running through the long hallway, one night there was a young girl screaming at the top of her lungs. My husband and I never provoked these people nor confronted them to cause them to antagonize us. We were about to call the front desk but the sobbing girl finally settled down. When confronting the female manager on duty the following Sunday morning she was not apologetic but said we have no control over who stays there. Her response was that they have security on patrol. This hotel experience was bad and hopefully people who consider to stay here think twice. Our stay was from March 16, 2017- March 19, 2017.