An Unwanted Upgrade
Posted Dec 13, 2016
In town for a football game and booked a 2 queen room for a buddy and myself. At check in was told that the room was un available but they would "Upgrade" us to a King with a big hot tub???? 2 straight guys in town for a football game don't need 1 bed and a hot tub, we needed 2 beds. Pull out couch bed was far from comfortable.
The overall condition of the room was nice but there are signs of some needed repairs. Bright purple paint or nail polish on the back of the bathroom door, the shower head flange was just dangling there, and a few other signs of wear and tear.
Don't get me wrong, this is still a very nice place with great staff and I would book another stay here without hesitation. For this trip though, they just don't get all the stars.
PS, they covered the valet cost because of the 2 Queen not being available but I would have gladly paid the cost for a comfortable bed.