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Reviews of Hampton Inn Buffalo-Airport / Galleria Mall

2.5 out of 5
Hampton Inn Buffalo-Airport / Galleria Mall
1745 Walden Ave, Buffalo, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great- great location, indoor pool, breakfast included. Staff was also wonderful.
Stayed 1 night in Apr 2024

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done to the staff for the fun treats and the goodie bags for the hotel guest in celebration of the Solar Eclipse! Fun decorations in the lobby also!
Stayed 3 nights in Apr 2024

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were very professional. We enjoyed the breakfast, well presented.
Stayed 1 night in Apr 2024

4/10 Poor

Tara

Beds were comfortable and the breakfast was ok. We stayed on the first floor and our 2nd night was horrible. No one slept. From 2am until 5am there were people talking loudly and laughing near the front desk. We called the front desk a couple of times to have the noise level addressed and it was met with “we don’t hear anyone, we checked.” So I’m almost certain it was the front desk agent hanging out with friends during their shift. I have worked for Hilton hotels before and this level of customer care was terrible.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa, Forked River

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

6/10 Okay

Nabil

Traveled with family and small children
Staff told me that hotel booked through Expedia , I can’t collect loyalty points , that is weird , ultimately money going to Hilton honors
Stayed 1 night in Mar 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and the customer service representative was very helpful and us feel important at all times
Stayed 2 nights in Mar 2024

10/10 Excellent

Cierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very friendly and helpful, rooms were extremely spacious and clean. my only complaints were regarding noise: the guests across the room from us had younger children and at times, late at night you could hear the children yelling and parents talking to the children. my other complaint was the hot tub was closed during the duration of our stay and the main reason we booked was for the hot tub so that was disappointing. other than those two complaints the hotel was amazing and we will for sure return in the future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alana

Liked: Amenities
This property is perfect for a few days stay. Extensive complimentary breakfast, free coffee tea and fresh lemon water all day. Close to absolutely everything, modern and clean! We went to the hockey game and it was less than 15 min away.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tearra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good. My only complaint was it was noisy. I didn’t appreciate someone banging and fixing a room door beside me at 7:00 am. Other than that good location for shopping & food.
Stayed 2 nights in Mar 2024

6/10 Okay

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel pool was out of service, website only specified hot tub was out of service. Would have been nice to get notification prior to check in as this was one of the reasons for staying here. They offered usage of pool as sister property that was a few minute drive, not ideal. Room was clean, some items didn’t work like plug in on night stand and thermostat was intermittent. Breakfast was typical basic continental options. Staff was friendly and accommodating. Will look at other hotels for next stay.

10/10 Excellent

Rhonda

Stayed 2 nights in Mar 2024

8/10 Good

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything that we needed. Hottub was out of service. Bed frame was sticking out from under the mattress and could be hazardous.
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Traveled with family
Nice resort but hot tub not working.
Stayed 1 night in Mar 2024

10/10 Excellent

Saeed

Liked: Amenities
Very nice and very well done for the first time in thanks
Stayed 2 nights in Mar 2024

8/10 Good

Greta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkout at noon was helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Lori-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay, we will definitely be returning again. Everything is close by and the continental breakfast was delicious everyday.
Stayed 2 nights in Mar 2024

10/10 Excellent

S M Ali Hassaan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 1 night in Feb 2024

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 2 nights in Mar 2024

8/10 Good

Sorawit

It was my first hotel to booked it very good nice room nice people but it a lot of traffic around but it was amazing
Stayed 1 night in Feb 2024

2/10 Terrible

Mile

Disruptive pets. Kept us up all night. Hotel staff didn't do anything.
Stayed 1 night in Feb 2024

8/10 Good

Eldon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024

10/10 Excellent

Nickoletta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay! Close to everything, staff was great, rooms were perfect and clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot wasn’t working but other then all the kids and noise at 3 am it was nice
Stayed 1 night in Feb 2024

8/10 Good

meshanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worker at the front desk Jarvis, She was exceptional & amazing. She attended to all my needs immediately during my stay while my allergies flared up. I'll definitely be back just because of here hospitality.
Stayed 2 nights in Feb 2024

10/10 Excellent

Osbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall good place Breakfast was great
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I took the lady's name at the front desk... she was fantastic... she seemed like the only person working there, we checked in after dinner, she was there at Breakfast, serving doing everything, honestly it was insane. Only knock for me is other guests and how they act - in the pool parents let their kids do anything and it's brutal and painful - we ended up leaving the pool because i didnt want my kids around that type of thing. But Hotel is great and we've booked here few times before and will continue to stay
Stayed 1 night in Feb 2024

6/10 Okay

EDIMARA APARECIDA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast is suppose to closed at 10am. We arrive at 9:30 and no more meal. I am disappointed because we Payed to get this. We needed get breakfast in another place and pay one more time for this. if they knew how many people they had hosted, they should have prepared themselves better for that.
Stayed 1 night in Feb 2024

4/10 Poor

Anthony

Traveled with partner
Disliked: Staff & service
First the hot tub was outta svc wich was the hole reason I picked this hotel but I got over then the tv barley worked woudl cut in and out then for breakfast the drink machine was out and a store bought orange juice was in a store bought dispensary machine for like a house party said to the staff mbr it was empty she told me I have to go to the store to buy more when some one comes in like totally uncalled for and the fact I had to pay full price
Stayed 1 night in Feb 2024

8/10 Good

j

Liked: Staff & service, property conditions & facilities
The stuff was helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Autumn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean room with friendly staff.
Stayed 1 night in Feb 2024

4/10 Poor

Dominic

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Really underwhelming for the price. Nicer hotels next door. Could hear every single door close on our floor, rattled our door Everytime, voices carried. Not a relaxing sleep at all. Staff was nice.
Stayed 1 night in Feb 2024

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shopping areas. Not as quiet as I hoped, as there seemed to be a hockey tournament going on, so lots of loud banging from doors. Overall, nice area and decent. Found the shampoo and gel attached to shower wall was dirty, although the room looked clean
Stayed 1 night in Feb 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver that took us back to the airport, she was very kind!
Stayed 3 nights in Dec 2023

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was always clean, staff were always helpful
Stayed 5 nights in Feb 2024

10/10 Excellent

Terry

Traveled with partner
Excellent customer service and plenty of resources around the hotel for food and retail
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, breakfast was really good and they have coffee in the lobby 24/7 which I liked. Hot tub in pool area was down but the pool was nice
Stayed 1 night in Feb 2024

6/10 Okay

Kristina

Stayed 2 nights in Jan 2024

6/10 Okay

Caitlin

Liked: Cleanliness, property conditions & facilities
Your average airport hotel. Convenient location close to shopping and things you’d need.
Stayed 1 night in Jan 2024

4/10 Poor

Christina

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hot tub was out of service and the pool was cold.
Stayed 2 nights in Dec 2023
Response from Hampton Inn Team on Jan 2, 2024
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent facility closures from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cheektowaga.

10/10 Excellent

Sara

Stayed 2 nights in Dec 2023
Response from Hampton Inn Team on Jan 24, 2024
Thank you for choosing the Hampton Inn - Buffalo Airport/Galleria for your recent travels to Cheektowaga. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “making you happy, makes us happy.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

8/10 Good

Kenyata

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I answered it was quiet
Stayed 1 night in Dec 2023
Response from Hampton Inn Team on Jan 2, 2024
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

10/10 Excellent

leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hampton Inn Team on Jan 2, 2024
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
Hot tub out of order
Stayed 2 nights in Dec 2023
Response from Hampton Inn Team on Jan 2, 2024
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn Team on Jan 2, 2024
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

4/10 Poor

LISA

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
No working Hot Tub and a freezing Indoor Pool killed my weekend plans of relaxation, but we made the most of it. At least the Buffalo Bills won over the weekend! Spending $600 on a 2-night stay for a reputable franchise hotel for their amenities, severly disappoints when they can't deliver them. But it does happen - I truly get it. The Front Desk staff was professional and polite with their apologie. It's not their fault. Compensation should have been offered by upper management, however. The staff had said the hot tub had not worked in a week, I was well within right to cancel and rebook elsewhere had I known. A call or email would have been the right thing to do and I would have returned because of that top notch customer service, but it wasn't offered to me. There is no vent fan in the bathroom. We crammed into a 2-bed stay with zero bathroom privacy. That was a first for us and we travel often. Bed and pillows were just okay, but I loved the heavy blanket. Indoor Pool temperature was freezing. I felt they could have afforded to increase the temp since their hot tub was broken. The breakfast was awesome! An exceptional spread was offered each morning from omelets, eggs and oatmeal to yogurt, muffins and a waffle bar. It was delicious and totally free. . verall, if yo
Stayed 2 nights in Dec 2023
Response from Hampton Inn Team on Jan 2, 2024
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cheektowaga.

6/10 Okay

Kevin

Stayed 2 nights in Dec 2023
Response from Hampton Inn Team on Jan 2, 2024
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cheektowaga.