Blessing in Disguise!
Posted Aug 31, 2016 on Hotels
I reserved a room for two nights at the Comfort Suites on hotel.com- I was in town for my cousin's wedding- Long story short- Comfort Suites was extremely rude, didn't have my room available and didn't offer any solutions. I called hotels.com obviously very upset, as I had to be at the rehearsal dinner in a few short hours. They resolved my problem and offered to put me in the Hampton Inn. This was a blessing in disguise!!! The staff at the Hampton Inn were extremely friendly and professional. The room was beautiful and clean. And they even brought me up a roll away bed because another family member had to stay with me due to their debacle at the Comfort Suites. The Hampton Inn was wonderful and I can not express my happiness enough that I stayed there!!:)
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Glad we could turn your other hotel experience around. I have the great pleasure to work at an amazing property with the staff to match. Thank you for your kind review.