Ratings based on 822 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Houston, Texas
Nice Hotel in Happening AreaPosted Jul 11, 2017
Pros: Near many points of interest in Buffalo, friendly staff, clean room, nice breakfast
Cons: Honestly, we have no complaints at all and can't think of anything that needs to be improved
Location: Many great restaurants nearby, close to the Canal and Elmwood Village
We spent a week at the hotel and really enjoyed our stay. It was in the heart of the city near many great restaurants and other points of interest in Buffalo. The room was clean and well taken care of. The staff was also amazing and always greeted us with a warm smile. We will definitely stay there again when we visit Buffalo.
by A verified traveler from Syracuse, NY
Won't stay again.Posted May 19, 2017
For the price I thought I was getting a suite but it turned out to just be a small room with two beds. There was no mini fridge to keep anything cold, one tiny shampoo and conditioner for two people and no note pad. The room at first glance looked cute but I noticed peeling wallpaper, stains on the bed skirts and dirt an with a spider in a web in the bathroom corner. When I ordered the room I saw "spa" so I was excited to get a pedicure, well their "spa" was just a hot tub. I got no sleep while I was there because the bed was so hard it hurt my back. The only decent thing about the hotel was it's very close to everything in downtown Buffalo.
for Everyoneby A verified traveler
Posted May 7, 2017
Came to buffalo to look at apartments and staff made me feel welcome.
Posted Apr 23, 2017 on Hotels
Stop over booking. Poor management.Posted Apr 13, 2017 on Hotels
This would have been a great hotel if they had not overbooked and put us into a room that we did not fit into. We had to stack furniture on top of each other so that the beds would fit. Thank god we were only here for one night. When asked for bedding we received one more pillow. Our 3 children shared one sheet and a small blanket between a roll away and a fold out couch. You can imagine the fighting and lack of sleep we had that night.
by A verified traveler
Posted Apr 10, 2017 on Hotels
for Everyoneby A verified traveler from Canada
Nice comfortable hotel in downtown BuffaloPosted Apr 8, 2017
Pros: Nice breakfast. Clean and comfortable. A very nice gym.
Cons: Just fine as it is.
Location: Central location. Easy access to downtown core and proximity to KeyBank Center
Up to the high Hampton Inn standard I have come to expect. And very well situated - in the heart of Buffalo. Staff very pleasant and helpful. Bed & pillows very comfortable. Great choice of TV channels. Excellent standard of cleanliness and maintenance. On a return visit to Buffalo I would stay again at this hotel.
by A verified traveler
great hotelPosted Apr 6, 2017 on Hotels
Great hotel. Clean, excellent service. Will visit again.
Staff Very Friendly and HelpfulPosted Apr 5, 2017 on Hotels
Staff was very friendly and helpful in recommending local dining options and arranging taxi service to hockey games.
Very pleased :)Posted Apr 5, 2017 on Hotels
I was very pleased with all the employees I encountered. The bed was comfy, the room was clean, and the jacuzzi tub in our room was so relaxing. I also liked how safe the hotel was with the elevators requiring you to swipe your room card in order to operate. The only bad thing was the actual shower tub leaked. My boyfriend showered and the whole bathroom floor was soaked.