Ratings based on 526 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good service

Posted Aug 30, 2015
Good service with free shuttle bus to and from airport, can check in earlier than 3pm and can store our luggage for half a day. Perfectly met our needs.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 26, 2015
Pros: Free Parking
Cons: Stocking of bathrooms could be better. Also the coffee self service in room was not stocked properly.
The hotel needs updating. It was under par for a Holiday Inn
3 out of 5
by A verified traveler from MA

NY bar hotel

Posted Aug 23, 2015
Pros: Just ok for everything.
Cons: The hotel kindly provided studying room. But it was dark and cold.
It is ok in general. The restaurant was bit slow to make payments, especially in the morning. But taste was ok.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location in Buffalo. Close to peace bridge.

Posted Aug 17, 2015
Good location in Buffalo. Close to peace bridge and downtown. Walking distance to bars and restaurants.
Comment from EPC
Aug 20, 2015 by wendy, EPC
Dear Guest: Thank you for posting your comments about the Holiday Inn Buffalo. It is nice to see that you had time to enjoy some of what Buffalo has to offer. We hope to have you back soon. Until then, safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2015
All staff members very pleasant helpful and eager to please. Breakfast was wonderful.
Comment from EPC
Aug 20, 2015 by wendy, EPC
Dear Friend: Thank you for all 5 stars and the kind comments about our staff and breakfast. We appreciate that you took the time to let us and others know of your satisfaction. Have a great summer and please visit again soon.
2 out of 5
by A verified traveler

Location is not as close to downtown as advertised

Posted Aug 7, 2015
Hotel is in need of update. wall paper was not sticking to wall. Coffee maker did not work. carpet had stain. At price per night they are charging this was a total disappointment.
Comment from Hotel Management
Aug 13, 2015 by wendy, Hotel Management
Dear Guest: We regret we did not provide you with a better experience. It appears from your comments that we failed you as our guest and sincerely apologize. We hope you continue to choose the Holiday Inn brand for your overnight accommodations. Best wishes and have a great summer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
Nice hotel. Well maintained. Clean and comfortable. Good restaurant.
Comment from Hotel Management
Aug 13, 2015 by wendy, Hotel Management
Dear Guest: Thank you for you kind remarks about our hotel and restaurant. We look forward to having you back soon as our guest and send our best wishes your way. Until your return, safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Nice location, nice room

Posted Jul 27, 2015
Pros: Mostly important
Cons: not much
Location: downtown is close by
Loved the location, room was very clean - and the pool was one of the best I was in, ever (clean, perfect temperature, size)
Comment from Hotel Management
Jul 29, 2015 by Wendy, Hotel Management
Dear Guest from Rochester: Thank you for you kind remarks. It is great to know that you had time to enjoy our outdoor pool and we hope you were able to relax and unwind. Have a great summer and visit us again. Hopefully before the pool closes for the season. Until then safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near downtown.

Posted Jul 18, 2015
Pros: Restaurant has good meals and decent prices.
This hotel is close enough to walk to downtown, but far enough away from the noise of downtown! Staff was very nice and helpful.
Comment from Hotel Management
Jul 22, 2015 by wendy, Hotel Management
Thank you for your kind remarks and rewarding us with all 5 Stars on your review. It is motivational for our staff to know that their hard work made a difference to a guest. Have a great summer and safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from albany, NY

Nice hotel, great location.

Posted Jul 18, 2015
This hotel was very close to the annual food festival which was amazing. Also very close to Niagara Falls and other beautiful attractions.
Comment from Hotel Management
Jul 22, 2015 by wendy, Hotel Management
Greeting in Albany: We are happy that you had the chance to enjoy the Taste of Buffalo. It is an annual event in July and the biggest of it's kind. It's only one of the dozens we have in and around Buffalo, NY. Thank you for your comments and all 5 Stars. If you make it back to Buffalo, the Wing Festival is over Labor Day weekend. Maybe your travels will bring you back this way. Until then, be safe and have a great summer.