Ratings based on 635 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Queens, NY

Good, clean, comfortable, great staff

Posted May 3, 2016
Pros: The helpful & friendly staff; the cleanliness; the well-appointed room and bathroom; the comfortable bed; the convenience to the airport.
Cons: As noted above, I wish there was the possibility of recycling in the breakfast room.
Location: It's close to the airport. On a previous visit, we went to Niagara Falls. This time, we were in Buffalo for a family event; didn't site-see.
The hotel is convenient to the airport, with ample parking. Nevertheless, we were not disturbed by noise. The staff was friendly and professional. Apparently, the hotel had been filled, or almost filled the day before by an inconsiderate group that practically trashed the place: rooms, corridors, even the pool had to be cleaned. Nevertheless, our room was spotless & available for early check-in as we'd requested. The accessible room, which we'd requested, had all of the handholds in the right places. Another nice feature was that a desk on wheels slides out from under the desk against the wall, making it extremely convenient for laptop use. I don't know if this is available only in the accessible room, but it was a great asset. The bed was very comfortable. The breakfast was good, with a good variety of choices; the staff there was also friendly and helpful. My only complaint is that I wish there was the possibility of recycling. A lot of plastic gets thrown out, and I'm sure that people would be glad to put their recyclables and compost items, like paper napkins, in separate bins. All of the motel & hotel chains seem to ignore this. The front desk & housekeeping staff were extremely helpful. I thought I'd left something important behind. I called from the airport, and they immediately searched the room. (I later found it in my carry-on; it had slipped behind other items.) In short, I highly recommend the Holiday Inn Express at the airport.
4 out of 5
by A verified traveler

Great pre flight hotel

Posted Mar 21, 2016
Pros: Close to airport. Great shuttle service. Comp food and bev helpful.
Cons: The walk in shower was new but quite small. Low water pressure in shower head.
Great overall exp. Exactly as advertised. Priced right. Included park and fly would be helpful.
3 out of 5
by A verified traveler

Posted Mar 4, 2016
Bad bathroom and worst shower....Stayed three nights and only when I checked into the hotel was the staff nice. Made it tough because a Hampton was right next door and knew I could be staying there.
4 out of 5
by A verified traveler

Posted Jan 30, 2016
Right by the airport and just what I expected. You can tell it has been remodeled but it was done pretty well. Staff was nice, courteous and very prompt. We arrived very late and it was well lit and the staff was waiting for us.
2 out of 5
by Ian from Orangeville, Ontario

Run down and rude

Posted Jan 27, 2016 on Hotels
Room was run down. Counter staff on arrival was rude and not at all helpful. I had called in advance about leaving my truck when I had flow way for two days. I was told no problem by male that had answered phone. Only to find out that they charged $50 flat rate for any number of days (1-30). I was told if I did not like it I could go somewhere else.
4 out of 5
by James

This traveler left a rating score only Posted Jan 13, 2016 on Hotels
3 out of 5
by mark

This traveler left a rating score only Posted Jan 5, 2016 on Hotels
4 out of 5
by A verified traveler

Great place! Great price!

Posted Jan 5, 2016 on Hotels
Hotel provides 24hr. Shuttle service for early morning flights. It also provides breakfast to go! Most accommodating! Rooms were newly remodeled. Would definitely stay there again!
4 out of 5
by persaud from Oudit toolsie from NY

family getaway

Posted Dec 22, 2015 on Hotels
Hotel close airport nice and clean well worth the money breakfast was ok I will give it a 3 1/2 star
5 out of 5
by A verified traveler

Posted Dec 21, 2015
Pros: Locale and room
Location: Airport very close
Staff very helpful on getting us breakfast at 445 am and getting us to airport.