Exterior

Reviews of Holiday Inn Express & Suites Buffalo, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 433 out of 865 reviews" "
Rating 8 - Good. 266 out of 865 reviews" "
Rating 6 - Okay. 80 out of 865 reviews" "
Rating 4 - Poor. 56 out of 865 reviews" "
Rating 2 - Terrible. 30 out of 865 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Evelie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, pool, hot tub and comfortable beds, nice service
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place…. Friendly community.
Stayed 1 night in Mar 2024

10/10 Excellent

Greg, Calgary

Stayed 1 night in Mar 2024

6/10 Okay

Anne P

Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Betsy

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Great motel clean family friendly and pet friendly
Stayed 2 nights in Jan 2024

8/10 Good

Beverly, Bozeman

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Great breakfast! Room was clean and modern. Stayed with two dogs and room was quiet and spacious for both dogs and people. My only complaint was the bed. It was not comfortable with a slope to one side that I had to fight all night.
Stayed 1 night in Jan 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
everything I expected. Breakfast ok
Stayed 1 night in Dec 2023

10/10 Excellent

TON

Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Stayed 3 nights in Dec 2023

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything. Staff very respectful.
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Stayed 1 night in Nov 2023

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Johannes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from personnel and scrumptious breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Serious safety concern
Did not like the way room doors were left propped open after cleaning. Thought this was quite unsafe for someone to sneak in.Doors were this way when we checked in as well as wen we were checking out.
Stayed 1 night in Nov 2023

10/10 Excellent

Char

Stayed 2 nights in Nov 2023

10/10 Excellent

Tomas

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is clean and welcoming as you walk in. Staff is very friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Sidney

Stayed 2 nights in Nov 2023

8/10 Good

Jacklyn

Liked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad breakfast
Breakfast was not good. No microwave for heating oatmeal. At 8:30 n I bacon or orange juice. Pancake machine was not working. My husband had stayed at this hotel 2 months prior and the pancake machine was broken then.
Stayed 1 night in Nov 2023

10/10 Excellent

consuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Probably the best hotel breakfast I've ever had! Super crispy bacon, just the way I like it! Thanks!
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

SHANE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Fell short of expectations
We had an executive suite with no chair in the livingroom or bedroom and no table/chairs in the kitchen. Only one light in the bedroom and no baseboards in the livingroom. Top three inches of the cabinets were dusty...it appears whoever cleaned the room couldn't reach the top of the cabnet doors so they just reached as high as they could and ignored the rest. We believe the room was being updated and should not have been available for use until completed. The breakfastes were subpar as each morning they were semi cold, even if you were there when it opened at 6:30 am. We expected more from Holiday Inn but didn't get it.
Stayed 7 nights in Oct 2023

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was obvious that renovations were ongoing but the hotel still was able to present clean and elegant rooms and common areas. The staff was very helpful and friendly with suggestions for dinner.
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and immaculate. The staff was nice and friendly, and the breakfast was good, as well. Definitely recommend!
Stayed 3 nights in Oct 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sheila

Liked: Staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Bruce

Traveled with group
Liked: Amenities
Excellent staff and clean hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities
Large room. Very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Sep 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
It is usually not a good idea to announce a person’s room number when they are checking in and when there are other people standing nearby. It might create an unsafe situation for the person checking in.
Stayed 2 nights in Sep 2023

10/10 Excellent

chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Very comfortable room. Hallways were under construction as part of a remodel but no impact to stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff polite, Room very nice and breakfast fabulous. Thank you for all!
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person, Dawn, was most accomodating and did everything she could to make our stay really good. She gave us a recommendation of a pla e to have dinner and it was perfect.
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean
Stayed 1 night in Sep 2023

2/10 Terrible

Tory

Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
Very comfortable bed. Liked the furniture. I was impressed with the quality and variety of the breakfast food.
Stayed 1 night in Sep 2023

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Sep 2023

10/10 Excellent

Kristine

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great place to stay on our road trip from Denver to Montana
Stayed 1 night in Sep 2023

10/10 Excellent

VERONICA, Centennial

Liked: Cleanliness, property conditions & facilities
Check in was fast and efficient. Manager was friendly and efficient.
Stayed 1 night in Sep 2023