Executive Suite, 1 Queen Bed, Non Smoking | Room amenity

Reviews of Hotel at the Lafayette Trademark Collection by Wyndham

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1008 reviews" "
Rating 8 - Good. 269 out of 1008 reviews" "
Rating 6 - Okay. 86 out of 1008 reviews" "
Rating 4 - Poor. 35 out of 1008 reviews" "
Rating 2 - Terrible. 38 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out was a very easy process. Staff was very kind and friendly. The only downfall that I felt was a lot of creeks and noises that travel through the old hallways.
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 26, 2024
Thank you for your review! We are glad that you enjoyed your stay and we will focus your comments to appropriate management!

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zack S. on Mar 26, 2024
Thank you for your review! We are glad that you enjoyed your stay!

10/10 Excellent

Keith, BROADVIEW HTS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historical piece of Buffalo architecture. Great to see many of the lobby maintain from years gone by.
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 21, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

2/10 Terrible

Scott

Awful experience
Stayed 1 night in Mar 2024
Response from Nicole on Mar 22, 2024
How so? You did not stay at our property.

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious suite with awesome walk-in shower; fireplace and tv in bedroom and sitting room. Full dining table and the comfiest king size bed with premium linens.
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 18, 2024
Thank you for taking the time to provide your review! We are so glad that you enjoyed your stay with us!

6/10 Okay

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came across the border for a Detroit/Buffalo game. Conveniently place 7 minutes across the border and a 15 minute walk to the rink. Staff was friendly and helpful, the only downside was when we checked into our room and got our keys they didn’t initially work. Had to reactivate our keys only to use them and walk into a room that was still occupied. Not ideal whatsoever or comforting. They did upgrade up immediately to the presidential suite but we felt a little jarred to leave our stuff. Everything turned out fine in the end and things were kept safe.
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 14, 2024
Thank you for taking the time to provide your review! I do apologize for the inconvenience experienced on check-in. We will be discussing this with our staff, to prevent future occurrences!

10/10 Excellent

Helen Mary, barrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was walkable to Keybank Center. This hotel had so much history and so unique than other modern hotels. The room was massive with barn door. The rooms were very clean. The front desk staff was very friendly and was very informed with the history of the hotel
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 14, 2024
Thank you so much for your review! We are glad that you enjoyed your stay with us!

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean hotel. Staff were very friendly. Great location. Great price. Would recommend!!
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 14, 2024
Thank you for taking the time to provide your review! We are very happy to hear that you enjoyed your stay!

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 11, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

6/10 Okay

Heather

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. Rooms needed maintenance. When we got there, the sheets were stained, shower floor was missing tiles, black mould on the grout, handles of bathroom door kept falling off, carpet had stains. Just generally lower standards than we'd expected.
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 10, 2024
Thank you for taking the time to provide your review. I apologize that your stay did not meet expectations. I will share these comments with our team, and we will work to improve!

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 26, 2024
Thank you for taking the time tom provide a review! We will update our team!

10/10 Excellent

Anisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff that were very responsive and accommodating! Love the unique design and vintage look. The 1st floor coffee shop had great food and drinks and was a necessity to get us going the next morning. Highly recommend!
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you so much for taking the time to provide your review! We are pleased to hear that you enjoyed your stay!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Not a typical boring box hotel room
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for taking the time to provide a review! We hope to see you again!

6/10 Okay

Benjamin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the property looks nice. The rooms look like they just slapped some paint on the walls. A vintage style property that has not been properly maintained and taken care of. Property has lots of potential with the right management and ownership.
Stayed 2 nights in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for taking the time to provide your feedback. Please be advised that our hotel actually is switching ownership, effective 3/1/2024! We hope to see you again!

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 20, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

2/10 Terrible

Heidi

Stayed 3 nights in Feb 2024
Response from Zack S. on Mar 21, 2024
Thank you for taking the time to provide a review. We apologize that your stay did not meet expectations.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful when checking in and checking out. The room was clean and comfortable. We came for the night to watch a Sabres game and the hotel is within walking distance.
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the updated 2 level room with the cute little fireplace very cozy. Bed very comfortable.
Stayed 1 night in Jan 2024
Response from Zack S. on Mar 4, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zack S. on Mar 4, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

2/10 Terrible

Jeffrey

Stayed 1 night in Jan 2024
Response from Nicole Devlin on Jan 18, 2024
Please supply us with the reasoning of your score of our property as we have no record of your stay with us and a winter storm came through our area this week causing travel bans.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is gorgeous. We had such a nice stay. Parking was easy. Breakfast at Public was delicious.
Stayed 1 night in Jan 2024
Response from Zack S. on Mar 4, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique, large rooms.
Stayed 1 night in Jan 2024
Response from Zack S. on Mar 4, 2024
Thank you! We are so glad that you enjoyed your stay!

4/10 Poor

Danielle

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Lucy

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
I wish there was queen bed options. Not a good stay for two guys that are not a couple. The safe in the room was locked when i arrived. The front desk attended tried but was unsuccessful in opening it. We loved the architecture and history of the building. I will be back with my wife. The Front Desk staff was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Quick smooth check in . Spacious room
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay at!
Stayed 1 night in Dec 2023

10/10 Excellent

Rochele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Terence

Liked: Staff & service, room comfort
Retired
I think you need to deep clean your hotel and upgrade the maintenance of the interior. I thought it looked slightly run down in places. I love staying there but I could see myself looking for a different 3/4 star hotel in the future.
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Stayed 1 night in Dec 2023

8/10 Good

Sebastian Max

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vibey
I love the vibe of the rooms and the overall feel to the hotel. It does have sort of a "on its way out" feel and with the impending sale of the bar it was sort of a bummed out feel. But i did like staying there.
Stayed 2 nights in Dec 2023

6/10 Okay

Amy

Stayed 1 night in Nov 2023

10/10 Excellent

Kristian, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Stayed 1 night in Nov 2023
Response from Zack S. on Nov 27, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and New
This was hrand hotel with moderns rooms. Looks like the .eetinh rooms would be fun bookings. Wierd scents though. Hallways had timed sprayers seeming to fight a baked-in cigarette smell. Nice coffee shop and brewery on prem (brewery is closing soom though)
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 27, 2023
Thank you for taking the time to provide your review! Thank you for staying with us and We hope to see you again!

10/10 Excellent

André

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 20, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Henry, Baldwinsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just a cool hotel... old but refurbished
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 19, 2023
Thank you for providing your review! We are glad that you enjoyed our property! We hope to see you again!

8/10 Good

Tom, Pittsburgh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and easy. The hotel lobby and our room was very clean, neat and tidy. The area was very quiet. The food selection was limited to a coffee shop. The area is older amd not really eye appealing.
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 15, 2023
Thank you for your review! We are glad that you enjoyed your stay with us!

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023
Response from Zack S. on Nov 30, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Silvana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
old world charm and funkiness
Stayed 1 night in Oct 2023
Response from Zack S. on Nov 4, 2023
Thank you for your review! We are glad that you enjoyed your stay with us!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the beauty of the historic hotel. Nicely done.
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 4, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Narciso

Stayed 1 night in Nov 2023
Response from Zack S. on Nov 27, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!

4/10 Poor

Jocelyn

Traveled with partner
Liked: Amenities
Shower didn’t work properly. Our suite was located so that our windows opened to the 2nd floor courtyard, it was extremely loud and bright. The cigarette and pot smoke came right into our room. Hotel was completely booked so they had no other rooms for us to move to.
Stayed 1 night in Oct 2023
Response from Zack S. on Oct 31, 2023
Thank you for taking the time to provide your feedback. We will forward your comments to appropriate management!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Zack S. on Oct 31, 2023
Thank you for your review! We hope to see you again!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Location was great. Walked to the Sabres game and met our tour here. Parking was close.
Stayed 1 night in Oct 2023
Response from Zack S. on Oct 22, 2023
Thank you for your review! We are so glad that you enjoyed your stay!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only have positive things to say about this hotel. Friendly staff, large and clean rooms, comfortable bed. Very much enjoyed my stay.
Stayed 1 night in Oct 2023
Response from Zack S. on Oct 22, 2023
Thank you for your kind review! We are glad that you enjoyed your stay with us!