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Check in and check out was a very easy process. Staff was very kind and friendly. The only downfall that I felt was a lot of creeks and noises that travel through the old hallways.
Eric
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 26, 2024
Thank you for your review! We are glad that you enjoyed your stay and we will focus your comments to appropriate management!
Spacious suite with awesome walk-in shower; fireplace and tv in bedroom and sitting room. Full dining table and the comfiest king size bed with premium linens.
Tracie
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 18, 2024
Thank you for taking the time to provide your review! We are so glad that you enjoyed your stay with us!
Came across the border for a Detroit/Buffalo game. Conveniently place 7 minutes across the border and a 15 minute walk to the rink. Staff was friendly and helpful, the only downside was when we checked into our room and got our keys they didn’t initially work. Had to reactivate our keys only to use them and walk into a room that was still occupied. Not ideal whatsoever or comforting. They did upgrade up immediately to the presidential suite but we felt a little jarred to leave our stuff. Everything turned out fine in the end and things were kept safe.
Vanessa
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 14, 2024
Thank you for taking the time to provide your review! I do apologize for the inconvenience experienced on check-in. We will be discussing this with our staff, to prevent future occurrences!
The location was walkable to Keybank Center. This hotel had so much history and so unique than other modern hotels. The room was massive with barn door. The rooms were very clean. The front desk staff was very friendly and was very informed with the history of the hotel
Helen Mary
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 14, 2024
Thank you so much for your review! We are glad that you enjoyed your stay with us!
Staff were amazing. Rooms needed maintenance. When we got there, the sheets were stained, shower floor was missing tiles, black mould on the grout, handles of bathroom door kept falling off, carpet had stains. Just generally lower standards than we'd expected.
Heather
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 10, 2024
Thank you for taking the time to provide your review. I apologize that your stay did not meet expectations. I will share these comments with our team, and we will work to improve!
Amazing staff that were very responsive and accommodating! Love the unique design and vintage look. The 1st floor coffee shop had great food and drinks and was a necessity to get us going the next morning. Highly recommend!
Anisha
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you so much for taking the time to provide your review! We are pleased to hear that you enjoyed your stay!
The outside of the property looks nice. The rooms look like they just slapped some paint on the walls. A vintage style property that has not been properly maintained and taken care of. Property has lots of potential with the right management and ownership.
Benjamin
Stayed 2 nights in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for taking the time to provide your feedback. Please be advised that our hotel actually is switching ownership, effective 3/1/2024! We hope to see you again!
The staff were very friendly and helpful when checking in and checking out. The room was clean and comfortable. We came for the night to watch a Sabres game and the hotel is within walking distance.
Jordan
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!
Thank you for your review! We are so glad that you enjoyed your stay with us!
2/10 Terrible
Jeffrey
Jan 16, 2024
Jeffrey
Stayed 1 night in Jan 2024
Response from Nicole Devlin on Jan 18, 2024
Please supply us with the reasoning of your score of our property as we have no record of your stay with us and a winter storm came through our area this week causing travel bans.
I wish there was queen bed options. Not a good stay for two guys that are not a couple. The safe in the room was locked when i arrived. The front desk attended tried but was unsuccessful in opening it. We loved the architecture and history of the building. I will be back with my wife. The Front Desk staff was great.
I think you need to deep clean your hotel and upgrade the maintenance of the interior. I thought it looked slightly run down in places. I love staying there but I could see myself looking for a different 3/4 star hotel in the future.
I love the vibe of the rooms and the overall feel to the hotel. It does have sort of a "on its way out" feel and with the impending sale of the bar it was sort of a bummed out feel. But i did like staying there.
This was hrand hotel with moderns rooms. Looks like the .eetinh rooms would be fun bookings. Wierd scents though. Hallways had timed sprayers seeming to fight a baked-in cigarette smell. Nice coffee shop and brewery on prem (brewery is closing soom though)
Daniel
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 27, 2023
Thank you for taking the time to provide your review! Thank you for staying with us and We hope to see you again!
Check-in was quick and easy. The hotel lobby and our room was very clean, neat and tidy. The area was very quiet. The food selection was limited to a coffee shop. The area is older amd not really eye appealing.
Tom
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 15, 2023
Thank you for your review! We are glad that you enjoyed your stay with us!
8/10 Good
Jennifer
Nov 14, 2023
Jennifer
Stayed 1 night in Nov 2023
10/10 Excellent
Ashley
Nov 5, 2023
Ashley
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 30, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!
We really enjoyed the beauty of the historic hotel. Nicely done.
Christopher
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 4, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!
10/10 Excellent
Narciso
Nov 3, 2023
Narciso
Stayed 1 night in Nov 2023
Response from Zack S. on Nov 27, 2023
Thank you for your review! We are so glad that you enjoyed your stay with us!
4/10 Poor
Jocelyn
Traveled with partner
Oct 29, 2023
Liked: Amenities
Shower didn’t work properly. Our suite was located so that our windows opened to the 2nd floor courtyard, it was extremely loud and bright. The cigarette and pot smoke came right into our room. Hotel was completely booked so they had no other rooms for us to move to.
Jocelyn
Stayed 1 night in Oct 2023
Response from Zack S. on Oct 31, 2023
Thank you for taking the time to provide your feedback. We will forward your comments to appropriate management!