Ratings based on 1,567 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
5 out of 5
by Derrick

This traveler left a rating score only Posted Mar 18, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location . Walking distance to eat.

Posted Mar 14, 2017
Nob to the shower head was broken so was unable to adjust it. Other than that , the room was fine.
1 out of 5
by A verified traveler

Unprofessional staff

Posted Mar 14, 2017 on Hotels
My stay at this hotel was terrible. The hotel staff and management on site are very rude. All staff whom I had contact with did not value my customer experience in any way. The valet also almost never answered and there was always an extra delay in getting your vehicle. Definitely not worth the extra money to stay here. Do not ruin your trip and book with another hotel.
5 out of 5
by Dan

This traveler left a rating score only Posted Mar 6, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy bed

Posted Mar 3, 2017
When we arrived they didn't have my room available so they comped my parking fee. That was nice.
4 out of 5
by Sheroy

This traveler left a rating score only Posted Feb 28, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 28, 2017 on Hotels
3 out of 5
by A verified traveler from California

Not what I expected from Hyatt

Posted Feb 27, 2017 on Orbitz
Pros: Staff was friendly in general and the gym was nice.
Cons: Cleanliness and early check-in availability
We requested early check-in and were told that a room would be assigned by 10:30 AM however were not given a room until 12 PM. I was not happy with the stay mostly because the room was not properly cleaned before being assigned to us. The bed sheets were ripped and the tub was extremely dirty. Definitely not what I expected from Hyatt.
3 out of 5
by A verified traveler from Houston, Tx

Hotel for the Bar Exam

Posted Feb 26, 2017
I picked this hotel because I thought that it was connected to the Convention Center where the bar exam was held. However, it turned out that the ramp connecting the two buildings was closed for access. I still had to go out in the cold & walk about less than 10 minutes each way (complaining because the stressfulness of the exam & stayed here solely for that indoor access benefit). Lobby was very clean and pretty. The room was just ok considering the rate - really jacked up the rate during the bar examination. The bed & the bedding both were not very comfortable. The heating/cooling system in the room was not doing much whenever I needed to adjust the room temperature. The breakfast buffet was not good comparing to other similar hotels and breakfast buffet at similar prices. The food item choices were few and very average. It was very disappointing coming from a Hyatt. If it was a Holiday Inn hotel buffet breakfast included, I wouldn't have cared one bit & been quite content. At $19.99 per person per day at a Hyatt, I expected higher quality and more choices. Dinner from the same restaurant (the only restaurant belonged to the hotel) was also not good in portion size, quality, and flavor. In all honesty, the food from outside restaurant was not good neither. Staff was nice, & loved not being rushed to check out. FYI. The hotel's tiny market place charges $2.75 for a small bottle of water. The venting machine in your hallway charges $2.50 for the same bottle of wate