Great location, decent hotel
Posted Oct 22, 2016
I stayed for 12 nights for a business trip and I was just content with it - not extremely satisfied or dissatisfied. The beds were comfortable, large TV, ample desk space. However the shower drained slowly so each time I showered there was a decent amount of water in the bottom of the tub, all of the room service menus are on the TV and they apparently do not offer desserts and 4 niights I had to get staff to issue me new key cards because they stopped working. The staff wasn't empathetic in the situation and didn't offer anything for the inconvenience, one time is understandable and I wouldn't expect too much empathy but but 33% of the time I was there is unacceptable. The windows were also extremely dirty so I couldn't enjoy what could have been a great sunrise view of Downtown Buffalo.
The hotel has a new Starbucks in the lobby with almost everything you would expect from a typical store (they only have pastry/bakery items, no bistro boxes or anything like that) and has EB Greens, which apparently is ranked #2 steakhouse in the country by some renowned reviewer, although I was not able to dine there during this stay so I cannot attest to their food.
Overall, I would stay here again - only due to it's location, the walking distance to many restaurants and nightlife.