Ratings based on 379 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

It was good

Posted Apr 12, 2017
Clean, quite, good service, nice bed, nice tv, good size room
Comment from Hotel Management
May 23, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback! It's great to hear you enjoyed your stay! We look forward to you being our guest again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from buff ny

Excellent, worth the cost close to everything

Posted Apr 1, 2017
Spacious, newly renovated, pool felt like a Caribbean island I would def stay again .. price was perfect
Comment from Hotel Management
Apr 3, 2017 by Jeff , Hotel Management
Thanks for staying with us. We appreciate your feedback! We hope to see you again when you return to Buffalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashland, NE

older but very very nice and the prices were low!

Posted Mar 26, 2017
Great Staff, very accommodating! They were very nice and answered all of our questions. Nice large hotel with a great layout, but easy to get in and out of there.
Comment from Hotel Management
Apr 3, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback! We hope to see you again when you return to Buffalo!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and close to Interstate I-90

Posted Mar 25, 2017
Pros: Closeness to I-90
Location: You're right next to the mall, so if you need to go shopping there's lots of stores.
Comfortable room, however, there was a humming motor noise during the night that was annoying. The waitresses in the restaurant were extremely friendly and helpful.
Comment from Hotel Management
Mar 26, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Staff was awesome, very nice.

Posted Mar 23, 2017
Not so sure about the rooms being renovated or maybe I got the one that was renovated yet.
Comment from Hotel Management
Mar 26, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback! All the rooms have been renovated. Sorry to hear it was not up to your standards. Which room were you in?
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location but not great room condition

Posted Mar 20, 2017
Pros: Location. Also the staff was very nice.
Cons: Hot water in the shower.
Location: There is a big shopping mall right next to it. You can go to Niagara Falls in about 30 minutes.
Really good location to go to Baffalo Niagara Internationl Airport. It took only 10 minutes. There is a big shopping mall right next to this hotel, so I enjoyed shopping as well. Breakfast was also excellent. There was a chef in the breakfast area and cooked some eggs right in front of me, and brought it over to my table. However, the room condition was not so satisfying. The room was really clean, and decent size, but I could hear TV sound clearly from the next room. The shower water didn't get to hot enough to take shower. I ran the hot water about 10 minutes, but the highest it got was just luke warm water, and it took more than 15minutes to get to a decent temperature, and I was frustrated.
Comment from Hotel Management
Mar 26, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback! Sorry to hear about the noise and shower issue. Please except my apologies for those problems. We hope to have you as our guest again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Temperature in the room is a little low. But we can tune it up manually.
Comment from Hotel Management
Mar 26, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great Hotel Location

Posted Mar 18, 2017
The hotel itself is great. The only issue we had during our stay was the day we were checking out. We left our room to go and have breakfast and when we got back to our room, we found our room door wide open and a maid cleaning inside. All of our personal belongings were out in the open for everyone to see as the door was left open. First off, we didn't know they were coming to the room that early to clean. It was about 9:30am. Secondly, she made the beds without changing the sheets. Hopefully when she realized we were checking out, and had the decency to change the sheets so the next person staying there won't be sleeping on sheets that were already slept on. We found that a bit weird. But all in all, our overnight stay was good. The location of the hotel is great, close to the mall, shops (such as Burlington Coat Factory) and restaurants.
Comment from Hotel Management
Mar 26, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping

Posted Mar 15, 2017
We were pleasantly surprised upon checkin to find out they upgraded our room to one the exits to the courtyard. Seeing that we had 2 children, the staff asked if we'd like to be near the pool, that meant a beautiful room upgrade.
Comment from Hotel Management
Mar 26, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Mar 14, 2017
It was a great and cheap hotel. You get what you pay for, but I got more than I expected for a fair price.
Comment from Hotel Management
Mar 26, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!