Ratings based on 321 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Overall great... facility is a little old but it worked for one night
Comment from Hotel Management
Jan 28, 2017 by Jeff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great shuttle service to shopping and airport

Posted Jan 15, 2017
Location: Close to airport and right next to Walden Galleria Shopping Mall
We stayed here so my wife could shop while I flew out of buffalo airport for 2 days of work. Shuttle service was great and the room was clean and comfortable
Comment from Hotel Management
Jan 28, 2017 by Jeff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ithaca NY

Close to everything

Posted Jan 10, 2017
Pros: Pool was great
Cons: Including breakfast in the room rate.
This was a nice hotel right off the thruway exit and within a large mall with plenty of restaurants. We chose it for the indoor pool which was great and much larger than most. The room was a good size, had a fridge and microwave, was very clean, and the bed was comfortable. My only complaint was that the only creamer available in the room for coffee/tea was powdered.
Comment from Hotel Management
Jan 28, 2017 by Jeff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Families
by A verified traveler from Texas

Nice Hotel beautifully decorated

Posted Dec 31, 2016
Pros: Staff and pool area
Location: Mall, Restaurants and movie theater within walking distance
Pool area was designed for Holidays and next area cleared with beautiful Christmas tree - made awesome dry off zone after pool and play area of kids..
Comment from Hotel Management
Jan 7, 2017 by Jeff, Hotel Management
Thank you for generous feedback. We are glad to hear that you had great stay and we look forward to having you as our guest again in the future. Jeff Rapini Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
Awesomeness I loved every minute of it, it was cool and sweet kids loved it
Comment from Hotel Management
Jan 7, 2017 by Jeff, Hotel Management
Thank you for generous feedback. We are glad to hear that you had great stay and we look forward to having you as our guest again in the future. Jeff Rapini Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Elora, Ontario, Canada

Newly revo hotel/Galeria Mall/trans to airport

Posted Dec 28, 2016
Lovely room. We were happier than ever staying with you. Very comfortable, great location. felt car was safe with you and being delivered to airport and picked up was fantastic.
Comment from Hotel Management
Jan 7, 2017 by Jeff, Hotel Management
Thank you for generous feedback. We are glad to hear that you had great stay and we look forward to having you as our guest again in the future. Jeff Rapini Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, perfect for shopping weekend

Posted Dec 21, 2016
Comfortable, good parking, easy access to highways and Malls yet quiet for a good nights sleep. Really enjoy staying here when am in town.
Comment from Hotel Management
Jan 28, 2017 by Jeff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Fine hotel, conveniently located to Buffalo

Posted Dec 19, 2016
Pros: Very convenient to get to downtown Buffalo, New Era Field and a short drive to Niagara Falls. The breakfast buffet was very tasty and fast.
Cons: Unfortunately there were a lot of loud, poorly behaved children. This isn't the hotel's fault obviously, but a little security presence might help.
Location: Easy drive to Niagara Falls and Buffalo staples. The mall is behind the hotel. Short walk to the Macy's or JC Penny's entrance.
The room had some stains on the blinds, but otherwise was perfectly fine. The bed was comfortable. The free Wifi was perfectly fine for email and surfing. You can pay for better access. The shower was fine. It was clean. The pool would have been nice, but there was a young kids party and the kids were all over the place. Sadly some guest let his infant swim in regular diapers...that's when we left promptly. Really inconsiderate. Loud children running the hallways even after 9 pm. No visible security presence. The side door was NOT locked at anytime I went out. Plus you can walk right into the pool area. Front desk staff was very pleasant. The breakfast staff was great (no customers when we got there at 715 on Sunday).
Comment from Hotel Management
Feb 10, 2017 by Jeff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

AWESOME

Posted Dec 19, 2016
I am very pleased with the new renovations and customer service. The staff was so kind and helpful. I will definitely be staying again. Just one thing... The pool could have been a little warmer...
Comment from Hotel Management
Feb 13, 2017 by Jeff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Weekend Away

Posted Dec 19, 2016
My wife and I went to the Buffalo area to just get away. We hit a couple pubs and did a little Christmas shopping. The mall and plenty of other stores are close by. Weve stayed at this hotel a few times with no complaints. The rooms have been updated and are quite nice. The staff was helpful and friendly Thank you all.
Comment from Hotel Management
Jan 28, 2017 by jeff, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!