Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Dec 1, 2016
From SAN Francisco visiting family over thanksgiving. The rooms weren't bad, but men's sauna doesn't look liked it's been cleaned in years. Good location and the price was very reasonable.
5 out of 5
by A verified traveler from Toronto, Ontario

A very beautiful hotel

Posted Nov 30, 2016
Pros: Location was great...very convenient for shopping...Love the touch where you put on the TV and your name appears on it welcoming you..just incredible!
Cons: Nothing really, it was perfect!
Location: everything is either a short drive or within walking distance...it's a perfect location
Quiet, gorgeous, comfortable and very engaging and helpful staff....their prices are extremely reasonable...had dinner in their pub and the food was excellent and very inexpensive so we didn't have to venture out of the hotel to eat. I will definitely stay at this hotel again...
5 out of 5
by A verified traveler from Pickering.

Comfortable hotel close to many shopping options.

Posted Nov 28, 2016
Pros: The close proximity to the Walden Galleria shopping mall and others.
Location: Lots of shopping options.
Total overall experience was quiet enjoyable. My room was overlooking the pool area and also there was a wedding going on the Friday night, so we were pleasantly entertained.
5 out of 5
by A verified traveler

Posted Nov 25, 2016
Pros: LOCATION & CONVENIENCE
Cons: INCLUDE BREAKFAST
VERY ACCOMMODATING - EVEN DROVE US TO GALLERIA MALL.
4 out of 5
by A verified traveler

Nice hotel.

Posted Nov 25, 2016
Close to freeway, shopping and restaurants. Room was spacious and looks very recently renovated.
4 out of 5
by A verified traveler

Nice clean quiet hotel near shopping

Posted Nov 23, 2016
Pros: Clean, small and renovated
Positive, no complaints or issues Went there for shopping leisure time away
4 out of 5
by A verified traveler from Toronto, ON

Nice hotel and close to shopping and dining.

Posted Nov 23, 2016
Pros: Very close to everything and very clean! Nice rooms.
Cons: Add a hot tub!
Location: Shopping Dining Casinos
We stayed at this hotel for the first time. The staff is super friendly and helpful. The rooms are kept very clean. Only wish is they had a hot tub!
4 out of 5
by A verified traveler from Toronto, Ontario

Nicely Renovated

Posted Nov 23, 2016
Pros: It's location and cleanliness.
Cons: Softer towels??
Location: The location is great. We love to shop at Walden Galleria.
We stayed for one night - the length of time we were in the area. The hotel is ideally suited to our needs and we stay there every time we go to Buffalo. It's very nice and the renovations and upgrades are great.
4 out of 5
by A verified traveler from US

Nice hotel

Posted Nov 22, 2016
Pros: Location
Cons: Bigger bathrooms
Nice hotel overall, bathrooms are small...........................................
5 out of 5
by A verified traveler from ontario, canada

Amazing Staff!

Posted Nov 22, 2016
When checking in on Friday November 18 th we were just looking forward to relaxing planning for the next day out. We were greeted by two extremely friendly staff members. Jamie and her colleague ( so sorry I forgot your name, but they had matching Thelma and Louise necklaces on) went above and beyond to answer our questions and ensure we had everything we needed. They went above and beyond, honestly the best hotel check in experience I have ever had ( and I travel quite a bit) The rooms were clean as were the bathrooms. The hotel is centrally located to all shopping with a free shuttle to the mall. Also, the free in room wifi is quite good. The breakfast buffet had lots of selection and Gregory the omelette chef was fabulous. He was cheerful and no request was too much bother, he even went into the back to get us fresh fruit for our waffles. Honestly, if you are looking for EXCEPTIONAL customer service this is the place to stay. Thanks Thelma and Louise, you guys are the best! Gregory, keep up the great work, you're a gem!