Reception

Reviews of Garden Place Hotel

3.5 out of 5
Garden Place Hotel
6615 Transit Road, Buffalo, NY

Reviews

7.6

Good

Rating 10 - Excellent. 554 out of 1366 reviews" "
Rating 8 - Good. 341 out of 1366 reviews" "
Rating 6 - Okay. 186 out of 1366 reviews" "
Rating 4 - Poor. 160 out of 1366 reviews" "
Rating 2 - Terrible. 125 out of 1366 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas Weremblewski

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick H on Mar 26, 2024
Dear Thomas,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your recent stay at the Garden Place Hotel.Your perfect rating is greatly appreciated, and it motivates us to continue delivering exceptional service and hospitality to all our guests. We are thrilled that you found our location convenient and that you enjoyed your overall stay with us.We truly value your patronage and hope to have the pleasure of welcoming you back on your next visit to the area. If there is anything more we can do to enhance your experience, please do not hesitate to let us know.Thank you again for choosing the Garden Place Hotel. We look forward to serving you again soon!Warm regards,Management TeamGarden Place Hotel

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that was disappointing is they didn’t have a continental breakfast and didn’t have a great selection of breakfast items to buy other than that the stay was great
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 25, 2024
Dear Megan,Thank you for sharing your feedback with us on Expedia. We are pleased to hear that you had a great stay at Garden Place Hotel.We appreciate your positive rating and are glad that you enjoyed your overall experience with us. Your feedback regarding the breakfast selection is valuable to us, and we will take it into consideration as we continue to improve our offerings.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,The Management Team

4/10 Poor

Amber

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our check in was over 3 hours late because they didn't have anything clean, making us extremely close to being late for our event which was very very disappointing. When we got back the edge of half the bed was covered in dust/ dirt, possibly from the heater we weren't too sure but it was gross. The heater was also emitting a very strong burning smell so we ended up just turning it off all together and delt with it being a bit chilly. The TV was super old and slow and the jacuzzi leaked all over the floor making the carpet soaked. No free breakfast?! We loved the main walkway and reception area and the receptionists we're very very nice but obviously all of the money goes to the main public area. Might as well of stayed at a motel, we were so excited to stay here and ended up being extremely disappointed in our accomodations and this property:(
Stayed 1 night in Mar 2024
Response from Nick H on Mar 25, 2024
Dear Amber,We sincerely apologize for the numerous issues you encountered during your recent stay at Garden Place Hotel. Please accept our deepest apologies for the inconveniences and disappointments you experienced.Your feedback regarding the delayed check-in, cleanliness issues in your room, malfunctioning heater, outdated TV, and the jacuzzi leakage is deeply concerning to us. We understand the frustration and inconvenience these issues caused, and we regret that we did not meet your expectations in these areas. Please rest assured that we are investigating these matters internally to ensure that they are promptly addressed and rectified.We also apologize for the lack of complimentary breakfast. While we do not currently offer a free breakfast service, we appreciate your feedback on this matter, and we will take it into consideration as we continue to evaluate and enhance our guest offerings.Your compliments regarding our main walkway, reception area, and the friendliness of our receptionists are greatly appreciated. However, we understand that these positives may have been overshadowed by the issues you encountered during your stay.We are deeply sorry that your experience fell short of your expectations, and we understand your disappointment. Please know that we take your feedback seriously, and we will make every effort to improve and provide a more satisfactory experience for our guests in the future.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope you will consider giving us another opportunity to regain your trust and provide you with a more enjoyable stay.Warm regards,The Management Team

2/10 Terrible

Naomi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and each time it has gotten worse. I love the old nostalgia of the place so the older decor does not bother me. But the uncleanliness is awful now.It used to be one of our favorite places to stay NOT anymore. The whole hotel is VERY dirty! Bags of garbage in the hallway and old food left on carpets and in common areas stayed there the entire 3 days we were there. No one ever cleaned it. You walked up the hallways and you could clearly tell they hadn’t been vacuumed in a long time and that’s not even mentioning how stained the carpets every where are. Our jacuzzi room this time was very dirty. I wouldn’t even use the shower it was that bad. Our toilet also would not flush. We called maintenance and they came while we were out of the room but they didn’t fix it. We didn’t even bother to call back. There are a lot of other hotels in the area stay at one of those before you stay here. It definitely needs new management or someone who cares about the establishment. I wouldn’t even give it 1 star.
Stayed 2 nights in Feb 2024
Response from Nick H on Mar 25, 2024
Dear Naomi,We are deeply sorry to learn about your disappointing experience during your recent stay at Garden Place Hotel. Please accept our sincere apologies for the numerous issues you encountered, as described in your review.Your feedback regarding the cleanliness of our hotel, including the presence of garbage in the hallways, old food left in common areas, and dirty carpets, is deeply concerning and unacceptable. We apologize for failing to meet your expectations in this regard. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of this standard during your stay.We are also sorry to hear about the cleanliness issues in your jacuzzi room and the maintenance issue with the toilet. Please know that we take these matters very seriously, and we are investigating them internally to ensure that they are promptly addressed and resolved.We understand your frustration and disappointment, and we apologize for any inconvenience these issues may have caused. Your feedback is invaluable to us as we strive to improve our operations and provide a better experience for our guests.We regret that your recent experiences have not been satisfactory, and we understand your decision not to return to our establishment. We hope you will reconsider and give us another opportunity to regain your trust in the future.Once again, we apologize for the shortcomings you experienced, and we appreciate your feedback.Warm regards,The Management Team

4/10 Poor

Scott

Disliked: Property conditions & facilities
The hotel was dated and although it was quite reasonable in the cost. As was mentioned in other reviews there was a great deal of noice in the morning which was not appreciated.
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 25, 2024
Dear Scott,Thank you for taking the time to share your feedback with us on Expedia. We sincerely apologize for any inconvenience you experienced during your recent stay at Garden Place Hotel.We understand your concerns regarding the dated appearance of our hotel, and we appreciate your feedback. Please know that we are continuously working to improve our facilities and guest experience, and we will take your comments into consideration as we strive to enhance our offerings.We are also sorry to hear about the noise issue you encountered in the morning. Your comfort and satisfaction are important to us, and we regret any disturbance this may have caused. We will investigate the matter further to identify and address the source of the noise to prevent similar occurrences in the future.We appreciate your feedback as it helps us to identify areas for improvement, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Once again, we apologize for any inconvenience, and we thank you for choosing to stay with us.Warm regards,The Management Team

4/10 Poor

lynda

Traveled with family
Disliked: Staff & service, property conditions & facilities
When we checked into our room the room door was a bit off the hinges and there was an opening on the lock side we could see out into the hall. There was no carpet on the floor and the floors were a bit dirty. Other rooms had carpet. There was no free breakfast in the morning. We would have had to pay an extra 10.00 dollars each for that. All in all the place is pretty inside and out and quiet.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 20, 2024
Dear Lynda,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay.We have taken note of your concerns regarding the condition of your room, including the door issue and cleanliness of the floors. Please rest assured that we will address these matters with our maintenance and housekeeping teams to ensure that similar issues do not occur in the future.Regarding the breakfast, we apologize for any confusion regarding the availability and pricing. We will review our communication and pricing policies to ensure that guests are provided with accurate information about our amenities.We appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards, Garden Place Hotel

8/10 Good

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick H on Mar 20, 2024
Dear Grayson,Thank you for choosing to stay at the Garden Place Hotel and for taking the time to share your feedback with us. We appreciate your review and are delighted to hear that you had a positive experience overall.Your satisfaction is important to us, and we are pleased to learn that you enjoyed your time with us. If there are any areas where you feel we could further improve to make your next stay even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If you have any questions or if there is anything else we can assist you with, please feel free to contact us anytime.Best regards,Garden Place Hotel

10/10 Excellent

David, Burlington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have been there many times-excellent hotel Unique decor Convenient location for dining and shopping
Stayed 1 night in Mar 2024
Response from Nick H on Mar 19, 2024
Dear David,Thank you for taking the time to leave such a positive review of your recent stay at our hotel. We are thrilled to hear that you have chosen to stay with us multiple times and that you consistently enjoy your experience.We greatly appreciate your kind words about our unique decor and convenient location for dining and shopping. Providing exceptional service and a comfortable atmosphere for our guests is always our top priority, and we are delighted that we have been able to meet your expectations during each of your visits.Your continued loyalty and support mean a lot to us, and we look forward to welcoming you back to our hotel on many more occasions in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you again for choosing to stay with us, and we can't wait to see you again soon!Best regards,Garden Place Hotel

2/10 Terrible

MALIKA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick H on Mar 19, 2024
Dear Malika,Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We are deeply disappointed to learn that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered.Your rating of 1 out of 5 concerns us, and we would appreciate more detailed feedback to understand the specific issues you faced during your stay. We are committed to providing excellent service and ensuring that all our guests have a comfortable and enjoyable experience, and we regret that we fell short in your case.Please be assured that your feedback is valuable to us, and we will use it to identify areas for improvement and to implement necessary changes to enhance the quality of our services and facilities.If you would like to discuss your experience further or if there is anything specific you would like to address, please feel free to contact our management team directly. We are here to listen to your concerns and to assist in any way we can.Once again, we apologize for any shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely, Garden Place Hotel

10/10 Excellent

Sheryl A

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 18, 2024
Dear Sheryl,Thank you for sharing your feedback with us on Expedia. We are delighted to hear that you enjoyed your stay at the Garden Place Hotel.Providing a positive experience for our guests is our top priority, and we are thrilled that you found everything to your liking during your time with us.If you have any further comments or if there is anything specific that you particularly enjoyed about your stay, please do not hesitate to let us know. We value your input and strive to continually improve our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any questions or if there is anything else we can assist you with, please feel free to contact us anytime.Thank you for choosing the Garden Place Hotel. We look forward to seeing you again soon.Best regards, Garden Place Hotel

8/10 Good

Laura

The toilet was not flushing but after a complain they fixed it..
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 19, 2024
Dear Laura,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We are glad to hear that overall, you had a positive experience, but we apologize for the inconvenience you faced with the toilet in your room.Ensuring that all our facilities are in proper working order is a top priority for us, and we appreciate you bringing this issue to our attention. We're pleased to hear that our team promptly addressed the problem once it was reported.Your satisfaction is important to us, and we will use your feedback to improve our services and prevent similar issues from occurring in the future.If you have any further comments or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Garden Place Hotel

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Good night
Stayed 1 night in Mar 2024
Response from Nick H on Mar 18, 2024
Dear Nicole,Thank you for taking the time to leave a review of your recent stay at the Garden Place Hotel on Expedia. We are thrilled to see that you had a good night during your visit.Guest satisfaction is our top priority, and we are pleased to hear that your experience met your expectations. We strive to provide comfortable accommodations and a restful environment for all our guests, and we are delighted that you enjoyed your time with us.We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us.Thank you for choosing the Garden Place Hotel, and we look forward to hosting you again soon.Best regards,Garden Place Hotel

8/10 Good

Delbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Love the airport transportation.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 18, 2024
Dear Delbert,Thank you for sharing your recent experience at the Garden Place Hotel on Expedia. We are delighted to hear that you found our staff to be friendly and professional, and we appreciate your positive feedback regarding our airport transportation service.Ensuring the comfort and satisfaction of our guests is our top priority, and we are pleased to know that our team members contributed to making your stay enjoyable. We strive to provide exemplary service to all our guests, and your recognition of our efforts is greatly appreciated.We value your feedback and patronage, and we look forward to welcoming you back for another pleasant stay in the future. If there is anything else we can assist you with or if you have any further comments or suggestions, please do not hesitate to let us know.Thank you for choosing the Garden Place Hotel, and we hope to have the pleasure of serving you again soon.Best regards, Garden Place Hotel

4/10 Poor

Delbert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed at the Garden Place Hotel many many times over the past 20 years. This experience was the worst: we arrived after midnight when we flew in to Buffalo. When we were walking down the hall to our room, the smell of marijuana smoke wafted throughout the halls. It made us both feel sick and ruined our night.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 18, 2024
Dear Delbert,Thank you for taking the time to provide feedback regarding your recent stay at the Garden Place Hotel. We sincerely apologize for the negative experience you encountered upon your arrival.It deeply concerns us to learn about the unpleasant odor of marijuana smoke in the hallways during your visit. Please accept our sincerest apologies for any discomfort or inconvenience this may have caused. Ensuring a comfortable and enjoyable stay for all our guests is of utmost importance to us, and we regret that we failed to meet your expectations on this occasion.We take matters of this nature very seriously, and we will be investigating the incident to identify the source of the problem and take appropriate measures to prevent any recurrence in the future. Our team will be reinforcing our policies and procedures to maintain a smoke-free environment throughout the hotel premises.We value your loyalty as a returning guest over the years, and we are truly sorry that your recent experience fell short of the high standards we strive to uphold. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.Should your travels bring you back to the area, we would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve. Please feel free to contact us directly if you would like to discuss your experience further or if there is anything else we can assist you with.Once again, please accept our sincere apologies for the inconvenience, and we thank you for your understanding.Warm regards, Garden Place Hotel

4/10 Poor

Daniel

Traveled with partner
Liked: Staff & service
Pros: excellent service, good location, lots of parking, comfortable bed, hot tub in the room, fridge in the room, classic setting, good price Cons: the shower needs to be modernized (it is controlled electronically and doesn’t work properly), the toilet should be replaced, the bathroom fan did not work, the carpet should be taken out, the side door of the building did not lock and didn’t require a key for entry
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 16, 2024
Dear Daniel,Thank you for sharing your feedback on your recent stay with us. We are pleased to hear that you found our service excellent, appreciated our convenient location, and enjoyed the comfort of our beds, as well as the amenities in your room.However, we are sorry to learn about the issues you encountered, particularly with the shower, toilet, bathroom fan, and the condition of the carpet. Your comments have been duly noted, and we apologize for any inconvenience caused. Rest assured, we will address these matters promptly to ensure a more comfortable experience for our guests in the future.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with an enhanced experience that meets your expectations.If you have any further concerns or if there is anything else we can assist you with, please feel free to contact us directly.Best regards,Garden Place Hotel

4/10 Poor

norma

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I stayed in this hotel a few years ago and was very impressed so was looking forward to another great stay but was very disappointed, The property has gone down and it was not as expected. Very dirty in the rooms. Still keep the entrance and sign in areas very nice, but then you get into the rooms.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 14, 2024
Dear Norma,Thank you for taking the time to share your feedback regarding your recent stay at the Garden Place Hotel. We sincerely apologize for any disappointment you experienced during your visit.We are truly sorry to hear that your recent experience did not meet your expectations, especially considering your previous positive experience with us. Please be assured that maintaining high standards of cleanliness and comfort for our guests is of utmost importance to us.We deeply regret any inconvenience caused by the cleanliness of your room. Your feedback has been shared with our housekeeping team, and we will take immediate steps to address and rectify the issues you have highlighted. It is disappointing to hear that the standards of our rooms did not meet your expectations, and we will work diligently to ensure that such issues are not repeated in the future.Your comments are valuable to us as they help us identify areas for improvement, and we are committed to taking the necessary measures to enhance the quality of our services and facilities.We appreciate your past patronage and regret that we did not meet your expectations on this occasion. We hope that you will consider giving us another opportunity to regain your trust and provide you with the exceptional experience that you deserve.Thank you for bringing these matters to our attention.Warm regards, Garden Place Hotel

6/10 Okay

Nolan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Construction began on the room next to us at 7am and water was turned off with zero notice . One staff member seemed extremely grumpy our entire stay and rude too deal with . Other then that clean facility and room service was great . House keeping kept room clean
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 13, 2024
Dear Nolan,Thank you for taking the time to share your feedback regarding your recent stay at the Garden Place Hotel. We appreciate your kind words about our clean facilities and excellent room service.We sincerely apologize for the inconvenience caused by the construction noise and the lack of notice regarding the water interruption. Please know that we understand the importance of providing a peaceful and comfortable environment for our guests, and we regret that we fell short of meeting your expectations in this regard.Additionally, we are concerned to hear about your experience with one of our staff members. Providing friendly and attentive service is a top priority for us, and we apologize if you encountered any rudeness or dissatisfaction during your interactions. Rest assured that we will address this issue internally to ensure that all our staff members uphold our standards of professionalism and hospitality.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Garden Place Hotel

4/10 Poor

Manmohan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Break fast was included in the price but we were never offered free breakfast its fRAUD
Stayed 1 night in Mar 2024
Response from Nick H on Mar 13, 2024
Dear Manmohan,Thank you for sharing your feedback regarding your recent stay with us at the Garden Place Hotel. We sincerely apologize for the inconvenience and misunderstanding regarding the breakfast inclusion in your reservation.We strive to provide clear and accurate information to all our guests regarding the amenities and services included in their bookings. It is disappointing to learn that there was a discrepancy in your case, and we understand the frustration this may have caused.Please rest assured that we take your feedback seriously, and we will investigate the matter further to ensure that such discrepancies are addressed and prevented in the future. We appreciate you bringing this matter to our attention as it helps us improve our services and communication processes.If you would like to discuss this matter further or if there is anything else we can assist you with, please don't hesitate to contact us directly.Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Garden Place Hotel

8/10 Good

Sharron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had few problems with our rooms. Had to move to another room maintenance problems also in 2nd room
Stayed 3 nights in Mar 2024
Response from Nick H on Mar 12, 2024
Dear Sharron,Thank you for taking the time to share your feedback with us regarding your recent stay at the Garden Place Hotel. We value your input as it helps us identify areas for improvement and ensure a better experience for our guests.We sincerely apologize for the inconvenience you experienced with your room during your stay, including the need to move to another room due to maintenance issues. It is disappointing to hear that we fell short of meeting your expectations in this regard. Please rest assured that we take your comments seriously, and we will address the maintenance issues promptly to prevent similar occurrences in the future.Your comfort and satisfaction are of the utmost importance to us, and we regret any disruption caused to your stay. We appreciate your understanding and patience throughout this process.If there is anything further you would like to discuss or if you have any additional feedback, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Garden Place Hotel

6/10 Okay

susanne

Traveled with partner
the room we were in is in need of a major updating. The shower curtains were a foot too long for the opening, and dirty. The soap from previous guest was left on the shower faucet which says to me that the shower was not cleaned. The tv is VERY small and outdated. No night stand on one side of the bed. The price was great and I guess I got what I paid for.
Response from Nick H on Mar 12, 2024
Dear Susanne,Thank you for taking the time to share your feedback with us regarding your recent stay at the Garden Place Hotel. We appreciate your honesty and insights as they help us identify areas for improvement.We apologize for the shortcomings you experienced during your stay, particularly regarding the condition of your room. Your comments regarding the cleanliness of the shower, outdated TV, and lack of amenities are concerning, and we are committed to addressing these issues promptly to enhance the overall guest experience.Please rest assured that we take your feedback seriously, and we will work diligently to make necessary updates and improvements to ensure a more comfortable and enjoyable stay for our guests in the future.We are glad to hear that you found the price to be satisfactory, but we understand that this does not excuse any deficiencies in our accommodations. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us directly.Warm regards,Garden Place Hotel

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
We had an issue with our room and they were more than happy to assist us and make sure that we were still happy.
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 12, 2024
Dear Lindsay,Thank you for taking the time to leave us a positive review on Expedia. We are delighted to hear that despite the issue you encountered with your room, our team was able to assist you promptly and ensure your overall satisfaction.At the Garden Place Hotel, guest satisfaction is our top priority, and we are committed to providing exceptional service to all our guests. Your feedback is greatly appreciated and serves as motivation for our team to continue delivering outstanding service.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Garden Place Hotel

2/10 Terrible

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was excited at first to stay here. Property is beautiful, room was clean. We called the front for another pillow. They said no problem. 30 min later no pillow, called again. She said 5 min. An hour later called again and they said they won’t be bringing it. So didn’t sleep well without enough pillows. Was woken early to hammering and contractor work early so count sleep more. Very disappointed. Planned to stay again but we won’t be returning.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 12, 2024
Dear Melissa,Thank you for taking the time to share your feedback with us. We deeply apologize for the inconvenience and disappointment you experienced during your recent stay at our hotel. Your comments have been duly noted, and we will take immediate steps to address the issues you raised.We sincerely regret that we failed to meet your expectations regarding the pillow request and the disturbance caused by the early contractor work. Providing excellent service and ensuring our guests' comfort are our top priorities, and we are truly sorry for falling short on this occasion.Please rest assured that we will review our procedures to prevent similar incidents from occurring in the future. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall guest experience.If there is anything further we can do to address your concerns or if you would consider giving us another chance in the future, please do not hesitate to contact us directly. We genuinely hope to have the opportunity to welcome you back and regain your trust.Warm regards,Garden Place Hotel

10/10 Excellent

Shannon

Liked: Staff & service, property conditions & facilities
This was a beautiful place . The staff was very helpful and professional.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 11, 2024
Dear Shannon,Thank you so much for your fantastic review! We are thrilled to hear that you found our hotel to be beautiful and that our staff provided you with helpful and professional service. Ensuring that our guests feel welcome and well taken care of is our top priority, and we are delighted that we were able to meet your expectations.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to the Garden Place Hotel in the near future. Thank you for choosing to stay with us!Warm regards, Garden Place Hotel

4/10 Poor

Kristin

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is a unique property but it appears very outdated. The walls are paper thin. The television too loud and beds basic and uncomfortable. The hotel did not seem busy yet we had people right next to us and they were extremely loud and repeatedly let their door slam shut late in the evening. We will not be returning.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 11, 2024
Dear Kristin,Thank you for taking the time to share your feedback about your recent stay with us. We regret to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your visit.We appreciate your comments regarding the condition of our property and the noise disturbance you experienced. Please know that we take guest feedback seriously, and we will use your comments to address areas where we can improve, including soundproofing measures and room amenities.It is disappointing to hear that your stay fell short of the relaxing experience we aim to provide for all our guests. We apologize for the disturbances caused by noise from neighboring guests and any discomfort you experienced as a result. Our team strives to ensure that all guests enjoy a peaceful and comfortable stay, and we regret that we did not meet this expectation during your visit.We understand your decision not to return, but we sincerely hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Garden Place Hotel

6/10 Okay

Angela

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is still beautiful outside and reception area, however the rooms are really outdated and beds need replaced not the comfort of years gone by sadly
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 9, 2024
Dear Angela,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your detailed observations and want to assure you that we take guest feedback seriously as it helps us continually improve our services and facilities.We're glad to hear that you found our property's exterior and reception area beautiful. However, we apologize for any disappointment caused by the outdated rooms and beds. Please know that we are continuously evaluating opportunities for upgrades and renovations to enhance our guests' comfort and satisfaction.Your comments regarding the need for updated beds have been duly noted, and we will consider them in our future improvement plans. Our aim is to provide modern and comfortable accommodations that meet the expectations of all our guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Garden Place Hotel

4/10 Poor

Julie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot tub had floating sCUM in it . Blood stains on carpet throughout room. Dirty towel behind bathroom door. Blood stains on shower curtain. Definitely not appealing. Bed is clean and comfy tho.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 9, 2024
Dear Julie,Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the issues you encountered during your visit. Your experience does not reflect the high standards of cleanliness and comfort that we strive to maintain for all our guests.We are truly sorry to hear about the cleanliness issues in your room, including the condition of the hot tub and the presence of blood stains. This is certainly not acceptable, and we understand how disappointing and unsettling it must have been for you. Please rest assured that we are taking your feedback very seriously, and we will be investigating the matter thoroughly to address any underlying issues and prevent such occurrences in the future.We are pleased to hear that you found the bed clean and comfortable, but we regret that this was overshadowed by the cleanliness concerns you raised. We apologize for failing to meet your expectations and for any inconvenience caused.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope you will give us another opportunity to regain your trust and provide you with the exceptional experience you deserve.If you would like to discuss your concerns further or if there is anything else we can assist you with, please feel free to contact us directly.Warm regards,Garden Place Hotel

2/10 Terrible

Joy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside is beautiful and the lobby area too. The rooms and hallways are muggy and the beds are dated and need new mattresses and shower curtains. Staff are not helpful outside of anything behind the counter. Overall a 1.5 star experience.
Response from Nick H on Mar 7, 2024
Dear Joy,Thank you for taking the time to share your feedback regarding your recent stay at the Garden Place Hotel. We sincerely apologize for any inconveniences you experienced during your time with us.We are disappointed to learn that your experience did not meet your expectations. Please know that your comments have been carefully noted, and we will address the issues you've mentioned regarding the condition of the rooms, including the need for new mattresses and shower curtains. Additionally, we will review our staff's interactions with guests to ensure that we are providing the highest level of service both behind the counter and throughout the entire hotel.We appreciate your compliments regarding the beauty of the outside and lobby areas. However, it is regrettable that these positive aspects were overshadowed by the issues you encountered elsewhere.Please be assured that we take guest feedback seriously, and we will use your comments as an opportunity for improvement. We hope that you will consider giving us another chance to provide you with the exceptional experience that we strive to deliver to all our guests.Warm regards,Garden Place Hotel

4/10 Poor

Bryan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick H on Mar 7, 2024
Dear Bryan,Thank you for taking the time to share your feedback with us regarding your recent stay at the Garden Place Hotel.We regret to learn that your experience fell short of your expectations, and we apologize for any inconvenience you encountered during your time with us. Your feedback is valuable to us as it helps us identify areas where we can improve our services and facilities.If you would be willing to provide more details about your stay and the specific aspects that did not meet your expectations, we would greatly appreciate it. Your insights will assist us in addressing any issues and enhancing the overall experience for our guests.Please feel free to reach out to us directly if you would like to discuss your stay further or if there is anything specific we can do to address your concerns. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,Garden Place Hotel

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service there always like to be there
Stayed 2 nights in Mar 2024
Response from Nick H on Mar 5, 2024
Dear Anthony,Thank you for your kind review and for choosing to stay at our hotel. We are delighted to hear that you had a pleasant experience and that our service met your expectations.Providing excellent service is our top priority, and we are thrilled to know that you enjoyed your time with us. Your satisfaction is very important to us, and we appreciate your positive feedback.We look forward to welcoming you back to our hotel in the future. If you need any assistance or have any special requests for your next visit, please feel free to reach out to us.Thank you once again for your review, and we hope to have the pleasure of hosting you again soon.Best regards,Garden Place Hotel

4/10 Poor

Trisha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The wifi didnt work, half the jets in our suite also didnt work at all. The heater/ac was covered in dust, and didnt work very well. When we went to get ice, there was water literally falling out of the ceiling into the bare floor as if it was raining. The halls smelled of Marijuana. This was the worst stay ive ever had here unfortunately.
Stayed 1 night in Mar 2024
Response from Nick H on Mar 5, 2024
Dear Trisha,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are truly sorry to hear about the challenges you encountered during your visit, and we sincerely apologize for any inconvenience or discomfort you experienced.Please know that we take your comments very seriously, and we will immediately address the issues you have raised with our team to ensure that they are rectified promptly. Providing a comfortable and enjoyable experience for all our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We understand the importance of reliable amenities such as WiFi and properly functioning room features, and we apologize for any inconvenience caused by their shortcomings. Additionally, we are committed to maintaining a clean and pleasant environment throughout our hotel, and we apologize for the odor you encountered in the hallways.We truly value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much more positive experience.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly.Sincerely,Garden Place Hotel

8/10 Good

Thomas Weremblewski

Stayed 1 night in Mar 2024
Response from Nick H on Mar 25, 2024
Dear Thomas Weremblewski,Thank you for taking the time to leave a positive rating on Expedia. We appreciate your feedback and are delighted to hear that you had a satisfactory experience during your stay at Garden Place Hotel.Your feedback is important to us as we continuously strive to improve and provide the best possible experience for our guests. If you have any specific comments or suggestions on how we can further enhance our services, please feel free to share them with us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,The Management Team

10/10 Excellent

nancy, Gloversville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beat might slwep in forever. The most comfortable bed!
Stayed 1 night in Mar 2024
Response from Nick H on Mar 4, 2024
Thank you for sharing your positive feedback, Nancy! We're thrilled to hear that you enjoyed a comfortable night's sleep during your stay with us. Providing a restful and rejuvenating experience for our guests is always our top priority. If you ever find yourself in the area again, we would love to welcome you back for another peaceful stay. Safe travels!

10/10 Excellent

Stefanie

Liked: Staff & service
Na
Stayed 1 night in Mar 2024
Response from Nick H on Mar 4, 2024
Thank you for your review, Stefanie! We're delighted to see that you had a fantastic experience during your stay. If there's anything specific that made your visit memorable or if you have any suggestions for us, feel free to let us know. We appreciate your feedback and hope to welcome you back soon for another wonderful stay!

6/10 Okay

Fernando

Traveled with partner
Liked: Staff & service
The place was perfect for a weekend getaway, the staff were very friendly and the room I stay in had very loose outlets and the jacuzzi was difficult to work with.
Stayed 3 nights in Feb 2024
Response from Nick H on Feb 29, 2024
Thank you for sharing your feedback, Fernando. We're glad to hear that you found our hotel suitable for your weekend getaway and that you appreciated our friendly staff. We apologize for the inconvenience caused by the loose outlets and difficulties with the jacuzzi. Your comments will be shared with our maintenance team to address these issues promptly. If you have any further concerns or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has many extravagant statue and displays that wow you when you walk in the door. The property is a little dated with it's extra mirrors everywhere but is currently being renovated. in certain area's Staff was very friendly and helpful. I enjoyed my stay. Even with the properties minimal flaws it's was a great stay with an amazing price!
Stayed 1 night in Feb 2024
Response from Nick H on Feb 29, 2024
Thank you for your positive feedback, Emily! We're thrilled to hear that you enjoyed your stay with us and that you appreciated our unique decor and friendly staff. We apologize for any inconvenience caused by the property's dated aspects, but we're glad to hear that you found our ongoing renovations promising. If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back again soon for another great stay!

10/10 Excellent

Robert, Bowmanville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nick H on Feb 29, 2024
Thank you for your positive feedback, Robert! We're glad to hear that you had a great experience during your stay with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for sharing your feedback, Anthony! We're thrilled to hear that you enjoyed our beautiful lobby during your stay. Your satisfaction is important to us, and we hope to welcome you back again soon for another great experience. If you have any further comments or suggestions, please feel free to let us know. Safe travels!

2/10 Terrible

Leighann

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Honestly for the price the room smelled like mold. Dressers seemed to have water damage chairs are busted up. Lamp was broken . Everything outside the room was great.
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
We're sorry to hear about your experience, Leighann. Your feedback is valuable to us, and we apologize for the issues you encountered during your stay. Please know that we take cleanliness and maintenance seriously, and we will address these concerns with our team to ensure improvements are made. We appreciate your honesty and hope you'll consider giving us another chance in the future to provide you with a better experience. If there's anything else you'd like to share or discuss, please don't hesitate to reach out to us.

4/10 Poor

Melody

Liked: Staff & service
Disliked: Cleanliness
My husband and I stayed for only one night get away, Super excited for the what looked like in the photos a beautiful jacuzzi. To what turned out to be absolutely disgusting, big black hairs and floatys in it, i tried to clean it 4 different times no difference. Then the room it didn’t even seem like the ran the vacuum on the rugs, the bed had what felt like crumbs/sand in it, the bathroom made us both want to wear flip flops in the shower. Definitely wasn’t a good stay, we got up right at 7 am left for home.
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
We're truly sorry to hear about your disappointing experience, Melody. Your feedback is concerning, and we apologize for the cleanliness issues you encountered during your stay. Please know that this is not reflective of our usual standards, and we will address these issues with our housekeeping team to ensure they are rectified immediately. We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly.

8/10 Good

Brittany

Traveled with partner
I had a good time thank you
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for your positive feedback, Brittany! We're glad to hear that you had a good time during your stay with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon for another enjoyable experience!

10/10 Excellent

Paage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jets didn’t work on the hot tub only 2 of them did but other than that great.❤️
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for your feedback, Paage! We're delighted to hear that you enjoyed your stay overall. We apologize for the inconvenience with the hot tub jets not working properly and appreciate your understanding. Your satisfaction is important to us, and we'll make sure to address this issue to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Davon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it BEAUTIFUL Property very quiet staff very friendly and professional
Stayed 2 nights in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for your positive feedback, Davon! We're thrilled to hear that you loved our beautiful property and found it to be quiet with friendly and professional staff. Providing exceptional service and a peaceful environment are our top priorities, and we're glad we could exceed your expectations. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Great hotel and location
Response from Nick H on Feb 27, 2024
Thank you, Paul, for your positive feedback! We're delighted to hear that you had a wonderful experience with us. If you have any further comments or if there's anything we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 Good

Josie

Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for your rating, Josie! If there's anything specific you enjoyed about your stay or any suggestions you have for improvement, please feel free to let us know. We value your feedback and hope to welcome you back again soon!

10/10 Excellent

Mariah

Traveled with partner
amazing place to stay for a romantic getaway
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for your positive review, Mariah! We're delighted to hear that you had an amazing experience during your romantic getaway at our hotel. Your satisfaction is our priority, and we appreciate your feedback. Should you plan another visit in the future, we look forward to welcoming you back for another memorable stay.

10/10 Excellent

Sylvie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Nice property. Room was very clean.
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for your review, Sylvie! We're thrilled to hear that you enjoyed your stay with us and that you found our property to be nice and clean. We appreciate your feedback and would be delighted to welcome you back for another stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

2/10 Terrible

Nasjir

Stayed 1 night in Feb 2024
Response from Nick H on Mar 21, 2024
We apologize for the inconvenience and disappointment, Nasjir. If there are any specific issues or concerns you encountered during your stay that you'd like to address with us, please feel free to reach out. Your feedback is important to us as we aim to provide the best possible experience for all our guests.

4/10 Poor

Heidi

Stayed 1 night in Feb 2024
Response from Nick H on Mar 21, 2024
We're sorry to hear that your experience did not meet your expectations, Heidi. If you have any specific feedback or concerns you'd like to share with us, please don't hesitate to reach out. Your feedback is valuable to us as we continually strive to improve our services.

2/10 Terrible

Stephen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting the jacuzzi was dirty the bathroom had hair paint all over the floor rose pedals from the previous people floor was filthy not all the jets worked toilet didnt work 22 dollars for 4 shrimp!!!! I was not impressed at apl ove seen motels for 50 dollars cleaner than this disgusting expensive excuse of a business
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
We're sincerely sorry to hear about your disappointing experience, Stephen. This does not reflect the standards we aim to uphold at our establishment. Please accept our apologies for the cleanliness issues you encountered with the jacuzzi, bathroom, and room. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Regarding the pricing and quality of food, we will also review our menu offerings to ensure they meet our guests' expectations. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy experience. Close to the Buffalo/Niagra airport and Galleria. Phenomenal dining close by. Highly recommend.
Stayed 1 night in Feb 2024
Response from Nick H on Feb 27, 2024
Thank you for your positive review, Rob! We're delighted to hear that you had a classy experience at our hotel and that you found our location convenient. We appreciate your recommendation and hope to welcome you back again soon! If you have any further feedback or requests, please don't hesitate to let us know.