Ratings based on 813 Verified Reviews

4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Z

Nice hotel

Posted Jun 25, 2017
Very nice and clean. The staff was very friendly. Great breakfast every morning with plenty of options. Best coffee I've had in a long time
Comment from Hotel Management
Jun 26, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback! We hope to see you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Fast politely checked in - rooms clean - staff seem to care about your stay - very quiet- would stay at this hotel again
Comment from Hotel Management
Jun 10, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 19, 2017
The hotel is nice! The beds are really comfortable and the showers are great. The only problem I had was the air conditioner in my room didn't work the best the hot tub was really relaxing and the complementary breakfast is excellent lots of food choices .
Comment from Hotel Management
May 19, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
We're happy that you enjoyed the majority of your stay! We will look into the air conditioner in your room. Thank you for making us aware! We strive for excellence! We appreciate your feedback and hope you'll choose us for your travelling needs in the future!
3 out of 5
by A verified traveler from Bronx, ny

Hotel seem like it was at an dead end street.the

Posted May 13, 2017
Pros: The room was cleaned
Cons: The hotel needs some updating.
Location: The hotel was located next to a airport parking lot, things weren't close by.
This hotel seem more like a motel, and for a smoke free hotel that's all you smell was cigarettes. You only has 2 members working there. The beds were very uncomfortable, it was a restless sleep. I also didn't like that there was too many entrance to get in and out of the building and anyone could of gotten in while the door was open.
Comment from Hotel Management
May 16, 2017 by General Manager , Hotel Management
We are a hotel we are more than one story. A motel is a range style property with one floor. We only have two members working the night shift this is correct we are a limited service. During the day we have a full staff and at night 11p - 7a I have two staff members also. We are a green hotel and do not tolerate smoking did you call down to the front desk to report this? I will review your comments with my staff and also address this. We do have other entrances to the property but you need a room key to get into the property I will make sure staff is walking the property to make sure they are not left opened by another guest. You can always call down to the front desk to let them know that the door is not secured since we do have two people on the night staff. I will make sure they do rounds on property thank you for your feedback I will review your concerns with my staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Nice hotel for the price point.

Posted May 2, 2017
Stayed an additional 3 days - staff was nice and room was clean. Would stay again.
Comment from Hotel Management
May 2, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Very convenient to airport!

Posted May 1, 2017
Pros: The price was great and the location is convenient to where we wanted to be, visiting friends in the area.
Cons: Fix that door!
Location: Very convenient to the airport and there was a shuttle. We weren't flying anywhere, just visiting in the area.Enjoyed shopping and food in the area.
Room size was good for two and included a fridge and microwave which is handy. Doesn't have a tub but the shower was large. Bathroom door was a pocket door and the lock was tricky. Breakfast and parking included which I like. The eggs were not wonderful but they had a pretty good selection of other choices, including waffles. The staff member working in the breakfast room was wonderful, helpful and attentive. The room was clean and the bed was comfortable. We had an issue with our room door, room 316, it didn't shut properly so we had to be careful to pull it shut and make sure it closed. Unfortunately, we returned after a day out and found it ajar, assuming after housekeeping had been through. Thankfully nothing was stolen and the hotel staff member did come to look at the door when I called about it. Even that night, it didn't shut so we only had the safety lock on the door.
Comment from Hotel Management
May 2, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback! I'm sorry there was trouble with your door. We have since fixed the issue. Thank you very much for brining it to our attention! We are always striving for 100% guest satisfaction! Hope to see you soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from h

Close to airport and expressway.

Posted Apr 29, 2017
Relatively comfortable. Upgrades in order; decor is slightly dated.
Comment from Hotel Management
Apr 30, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel next to Buffalo airport

Posted Apr 25, 2017
Hospitality is superb from management to service personnel. I will make this home my first choice when visiting Buffalo. Location was center and easy access to main thoroughfares. I really have nothing but positive things to say about this facility and staff.
Comment from Hotel Management
Apr 26, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
Thank you for your feedback I will share your comments with my staff at the next meeting. We greatly appreciate your business and look forward to your next stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Apr 20, 2017
Pros: Hotel shuttle & breakfast
1 night stay before a flight. No complaints. Very nice staff.
Comment from Hotel Management
Apr 20, 2017 by General Manager , Hotel Management
Thank you for your feedback. I will share your information in my next staff meeting. We appreciate your business and look forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from eastern Ontario

Perfect

Posted Apr 19, 2017
Breakfast was good.Reception staff great.We will be back!!!!!
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Thank you for your feedback. We appreciate your business and look forward to your next stay with us.