Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
51% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Posted Nov 11, 2016
Was nice stay pleasant staff food was ok clda provided more hot food had a hard time accessing hotel due to location
Comment from Hotel Management
Nov 14, 2016 by Guest Relations Manager, Hotel Management
Dear Laura, We thank you for your time in completing our satisfaction survey and for giving us positive feedback score. We will do our best to make your next visit a better experience.
1 out of 5
by A verified traveler from US

Terrible

Posted Nov 10, 2016
This was the most uncomfortable hotel I've ever stayed at it was very stale and uneasy feeling didn't sleep well and the staff wS very cold and unhelpful avoid this hotel I was very U pleased with the pictures on Expedia and the real room we stayed In Terrible and I feel cheated by Expedia
Comment from Hotel Management
Nov 14, 2016 by Guest Relations Manager, Hotel Management
Dear Erik, I regret that you were uncomfortable during your visit at our hotel. We appreciate your time in sharing your feedback as we use our guests' reviews to help us identify the area/s we need to improve so we can serve our guests better. We hope to see you again soon. Kind regards.
1 out of 5
by A verified traveler from Norfolk Ontario

Would not go there again.

Posted Nov 7, 2016
Disappointed in the hotel. Run down and smelt moldy. Bathroom had black mold on ceiling and bath tub was old and scummy. The water temperature and pressure was bad and the sink did not drain quickly. Front reception staff were uninterested. The breakfast that was offered was very basic and Non inviting. Could'nt wait to leave this hotel.
Comment from Hotel Management
Nov 14, 2016 by Guest Relations Manager, Hotel Management
Dear Christmaschild, I am sorry to hear that your stay at our hotel was a disappointing experience for you. Your feedback on the condition of clean in the room you stayed in will be verified. I assure you that this is addressed accordingly. We hope to have the chance to serve you again soon. Kind regards.
1 out of 5
by A verified traveler from amherst new york

Never again

Posted Oct 14, 2016
Room smelled musty. Small bathroom. Continental breakfast was sparse with little variety. Service was laxed. Coffee dispenser was empty in breakfast room as well as courtesy coffee in the lobby. Second floor was accessible though and staircase, no elevator.
Comment from Hotel Management
Nov 14, 2016 by Guest Relations Manager, Hotel Management
Dear John, I regret that you were not very pleased with your experience here a tour hotel. We will do our best to make your next visit a better experience. Kind regards.
4 out of 5
by A verified traveler from toronto

Very quiet room

Posted Oct 8, 2016
Location: We ordered Chinese food delivered to the room.....very very good food
We were tired from driving and stopped at a hotel close to the airport. The room was clean and quiet. The bed was very comfortable. Shower pressure was great.
Comment from Hotel Management
Nov 14, 2016 by Guest Relations Manager, Hotel Management
Dear Claudia, Thank you for letting us know that you were comfortable during your stay here a tour hotel. Please know that we value your business, we will do our best to make your next visit a better experience. Kind regards.
2 out of 5
by A verified traveler

Ants in the room.

Posted Oct 6, 2016
Ants in our room, musty odour in room and lobby area stank.
Comment from Hotel Management
Nov 14, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I regret that you were displeased with your experience following,your visit here a tour hotel. We will do our best to make your next visit a better experience.
2 out of 5
by A verified traveler

Needs improvement

Posted Sep 17, 2016
Even though the room was non smoking, we could smell a smoky odor. If it hadn't been so late, we would have left to find another place to stay.
Comment from Hotel Management
Oct 2, 2016 by Guest Relations Manager, Hotel Management
Dear Kathryn, I regret that you were uncomfortable in the room you stayed in. I wish you informed our front desk. Nonetheless, I hope we could have the opportunity to to make up for the setback. We hope to see you again soon. Have a lovely day!
3 out of 5
by A verified traveler

Posted Sep 13, 2016
S till waiting for an EMAIL reciept! Airport shuttle was very prompt
1 out of 5
by A verified traveler from syracuse, ny

Not a good hotel at any price.

Posted Sep 8, 2016 on Hotels
The room was dirty and the bed was not made when we got there after 2pm...the bathroom needed repairs nd cleaning of mold around the tub and sink...the room was very dusty and the bed was very uncomfortable.
Comment from Hotel Management
Oct 2, 2016 by General Manager, Hotel Management
Dear guest, I regret that you were not comfortable during your stay at our hotel. I will send report to management and request to verify your stay with us. Your review is truly concerning as our team would not in any manner provide sub par accommodation to our guests. We will address your review accordingly. Kind regards.
2 out of 5
by Tracy from Delaware

Posted Aug 29, 2016 on Hotels
The room was musty and made my clothes smell bad. The bed was comfortable, however. There wasn't a closet in the room...it was more like an efficiency. Staff could have been more friendly.
Comment from Hotel Management
Oct 2, 2016 by General Manager, Hotel Management
Dear Tracy, We thank you for taking the time to share your thoughts about your stay with us. Your comment on the condition of clean in the room you stayed in will be called to the attention of our housekeeping. I assure you that your feedback will not go unnoticed. We hope to see you again soon.