Ratings based on 329 Verified Reviews

2.9 out of 5
50% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable beds

Posted Jul 13, 2017
The beds were very comfortable. We stayed on the second floor which was tough as there is no elevator. Staff was friendly.
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Thank you so much for the compliment you give to our staff for being so friendly who also worked hard to make your stay comfortable.We look forward to serve you again.
2 out of 5
by A verified traveler from NH

Posted Jun 10, 2017
Pros: nothing
Cons: more breakfast options. more attention to room cleanliness.
Location: about a mile from exit 49 on I-90. near restaurants and shopping. Grew up in area. Buffalo food: Duff"s, Teds hotdog, Paula's Donut, Antoinette Sweets
No elevator. Steep stairs. Staff appear to live at hotel. Discounted room very small overlooking dirty roof. Unclean shower wall, dirty tissue found wedged in air conditioner. Bed appeared clean and fairly comfortable. Cold continental breakfast with little options. Upon checkout, staff automatically charged my account before asking if the card used to reserve room was the card I wanted to pay with.
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
Our goal is to provide an accommodating, comfortable experience here in our hotel. I assure you that our management will carefully look into your detailed feedback in order to address issues accordingly. I am sorry that our staff immediately charged your credit card without asking for your confirmation. Your feedback will be shared with the team.
1 out of 5
by A verified traveler

This place is a dump.

Posted May 26, 2017
Pros: Nothing
This place is so bad I checked out the next morning and re-located to a different hotel for the rest of my trip.
Comment from Hotel Management
Jun 1, 2017 by Manager, Hotel Management
I am sorry to hear that you were uncomfortable during your stay here at Super 8 Williamsville/Buffalo Airport. Your feedback will be escalated, I assure you that our hotel administrator will carefully look into your feedback and address accordingly. We look forward to serving you again. Kind regards.
2 out of 5
by A verified traveler from Florida

Posted May 22, 2017
Needs renovation!! Will not stay again, bathrooms bad, curtains way too long and had holes
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality accommodation. Your shared description of the room you stayed in is escalated for verification and corrective measure. We hope to see you again soon. Kind regards.
1 out of 5
by A verified traveler from Massapequa NY

Smells and poor breakfast accomodations

Posted May 22, 2017
When I opened the door to the 2 doors I booked, they smelled of mildew. I went to the front desk to ask for other rooms, but none were available, so I asked to have it that they sprayed, cleaned and to do whatever was necessary to get the smell out. When we returned several hours later, one room was fine, the other was not. After a second complaint, they finally got rid of the smell. The following morning, the breakfast had no hot cups and no batter for the waffles. People were lining up waiting/complaining. The same person working the front dest, had to work the kitchen as well. We had plans and couldnt wait any longer and ended up going up the street for breakfast at Friendly's. After complaining to Expedia, Expedia contacted the motel for a consession which the Super 8 refused. Expedia took it upon themselves to provide a credit towards our next booking. Apparently, Expedia recognized my many bookings with zero complaints over many many years, but the Super 8 didn't. Shame on Super 8 and thank you Expedia......
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted May 3, 2017
I would stay here again. Comfy bed, good sized room, super location for shopping.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thank you for giving us an honest outlook of your experience at our hotel.We always seek to give each guest a very comfortable and accommodating experience.We thank you so much for your business and we look forward to your next visit.
4 out of 5
by A verified traveler

Good deal

Posted Apr 23, 2017 on Hotels
Was a good price for a room.
2 out of 5
by A verified traveler

Small room, stain on the bed.

Posted Apr 17, 2017
Staff moved us to a larger room that was stain free.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Thank you for staying with us and I am very glad knowing that our staff did rectify the issue with the accommodation during your stay with us. Please know that we value your business, we will do our best to make your next visit a better experience. We hope to have the chance of serving you again soon. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from buffalo

Ok

Posted Apr 2, 2017
Room was ok. Says they have a gym. There was a freezing cold room and only one machine worked. Other than that room was ok.
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
We appreciate that you've the time to rate our hotel and bring to our attention the areas that need further attention. Your review will be submitted to our management, I assure you that this is addressed accordingly. We hope to have the opportunity to serve you again. Kind regards.
3 out of 5
by John

This traveler left a rating score only Posted Mar 27, 2017 on Hotels