Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, memory foam beds, blackout drapes, free WiFi
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Reviews of University Manor Inn

2 out of 5
University Manor Inn
3612 Main Street, Buffalo, NY

Reviews

6.2
Rating 10 - Excellent. 37 out of 238 reviews" "
Rating 8 - Good. 55 out of 238 reviews" "
Rating 6 - Okay. 62 out of 238 reviews" "
Rating 4 - Poor. 40 out of 238 reviews" "
Rating 2 - Terrible. 44 out of 238 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ximena

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely disgusting. cigarette burned holes in the comforters, blood stains everywhere, fecal matter in the bathroom from previous occupant, PLEASE DO NOT COME HERE EVEN IF ITS YOUR LAST RESORT!!!!!!!
Stayed 1 night in Apr 2024

8/10 Good

Ashterr

Liked: Cleanliness, staff & service, property conditions & facilities
They need security, random people walking around very suspicious.
Stayed 1 night in Feb 2024

10/10 Excellent

Robin, eden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my room
Stayed 1 night in Jan 2024

2/10 Terrible

Ivashpreet

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the day I checked in till the day I checked out, the room smelled cigarettes and we don't even smoke. The sheets, towels everything felt dirty. We complained so many times but housekeeping came the last day to change sheets….that’s it. It was noisy outside! Would not recommend it to anyone!Terrible experience
Stayed 4 nights in Oct 2023

2/10 Terrible

Arnedith

Stayed 1 night in Oct 2023

6/10 Okay

Samira

Traveled with family
Liked: Staff & service
It was good stay, but the sheets was not as clean as it should be and I think they wash it but the washing machine is old or is not as good as it should be. Also the blanket were not washed only tge sheet thay cwash. There was no boiler to make hot water for coffee or tea but there was a microwave. totally they were friendly and nice and the area was nice.
Stayed 3 nights in Sep 2023

4/10 Poor

Yoke

Liked: Staff & service
Disliked: Cleanliness
Staff friendly
Stayed 2 nights in Aug 2023

2/10 Terrible

Chilyn

The room I had was not cleaned all the way. There was still wash rags in the bathroom from the person who stayed before me. The floor was sticky! The tub wasn’t clean. It smelled of mold in the bathroom & the sheets were mildewed. I really like this hotel but I think they should do better with cleaning & sanitizing!

6/10 Okay

David

Stayed 1 night in Jun 2023

4/10 Poor

Desmond

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The non-smoking room wreaked of smoke. The staff was very friendly and helpful.
Stayed 3 nights in Jun 2023

2/10 Terrible

Jill

Stayed 1 night in Jun 2023

8/10 Good

Howard

Stayed 1 night in Jun 2023

10/10 Excellent

Andre

Stayed 1 night in Jun 2023

10/10 Excellent

Aaron

Stayed 1 night in May 2023

2/10 Terrible

Saba

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Would never stay here again.
Stayed 6 nights in Mar 2023

2/10 Terrible

Lyticia

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
When booking through Travelocity, I requested a non smocking room and motel/hotel with breakfast. I arrived early and was thankful to the lady I found at the desk, she did her best to accommodate me and went extra miles by giving me tips on what to do before the checking time. After receiving a call I went for the checking, hélas where problems started. After requiring when the breakfast was served, the other lady at the desk told me that they don’t do breakfast anymore since Covid and Expedia know about it. After some words with her I requested to talk to the manager who didn’t even bother to come to see what was happening. I left the lobby to go to put my luggage in the room and come back to resolve the breakfast issue. Oh when I just opened the room, it is was full of cigarette smoke. I asked if I can change the room but instead of answering my question the manager ( I understood is also the owner) told me to give back the key and he is refunding my money. He even told me that: “ did you see the reviews in Expedia? You took the risk in booking this hotel”. I was simply thrown out and have to find a new hotel the same day. Confused. Fortunately it was still daytime and I found another hotel to go. Third party booking service, please make sure that you or the hotels in your network update their services. So as the rude manager at University Manor Inn said: You took the risk in booking this hotel, so we customers will assume our risk when doing a booking through your system.
Stayed 4 nights in Feb 2023

2/10 Terrible

akm

Traveled with family
Disliked: Staff & service, property conditions & facilities
Thermostat was set at 61F, no heat. Room 117. Previous resident's left over female pijama was hanging in the bathroom ; room was not serviced for us , no change of linens from Previous day ; so intense sweat odor was coming from the pillows, linens ,prevented our rest and sleep in 61F need to file a complaint with regulatory Authorities.

8/10 Good

Amanda

Traveled with family and small children
Liked: Staff & service
Hair in my bed and no rooms was ready when arrived
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
I knew I was booking a no-frills motel, but I did expect that it would at least be clean. The non-smoking room smelled like stale smoke. The chair had cigaret burns and stains. The bath mat was dirty. Something splashed on the bathroom tile and had just been left there to harden. The bedspreads were stained. It was one of the most disgusting motel rooms I have seen in my life. Additionally, the lock on the door was not screwed all the way in the doorframe, making us feel very unsafe when we heard yelling outside in the middle of the night.
Stayed 1 night in Dec 2022

10/10 Excellent

Elaine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Only issue was connecting to the wi fi
Stayed 1 night in Nov 2022

2/10 Terrible

Latisha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a reservation went to check in they stated couldn’t find it even after pulling up my reservation then goes to say they had no more rooms available
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST
The worst experience in my life. The hotel was filthy. People were living in the hotel. Someone knocked on my room door and asked for a cigarette. Not to mention I reserved my room to pay at location. And they sold my room at 10am to someone who walked up with cash. It reaked of cigars. And so the linen was old with spots. I'm so grossed out
Stayed 2 nights in Aug 2022

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
J
Stayed 2 nights in Jul 2022

2/10 Terrible

Min

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible stay
The room was supposed to be non-smoke room but was full of smoke smell. The bed was dirty and the matrix is not memory foam as claimed.
Stayed 1 night in Jul 2022

10/10 Excellent

Karlene A

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very relaxing, comfortable stay. Everything wanted or needed located close by. Nice staff and service. Thanks!!!
Stayed 1 night in Jul 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Donnie

Stayed 1 night in May 2022

6/10 Okay

Nektaria

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
The two sitting chairs were terribly stained and dirty. Room smelled of smoke. Bathtub needs updating for sure
Stayed 1 night in May 2022

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It put me off that you couldn’t directly access the front desk, it reminded me of some gas stations, in the not so nice areas. It was very clean. Other guests played loud music and banged on pipes for majority of the night. It wasn’t terrible, but could have been better. Relatively inexpensive, so there’s that.
Stayed 1 night in Apr 2022

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Brenda

Stayed 1 night in Apr 2022

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced right for the room. Comfortable enough and in a good neighborhood. This is our regular stop if we need to spend a night in Buffalo
Stayed 1 night in Mar 2022

8/10 Good

Monique

Traveled with partner
Disliked: Cleanliness
It was a crack pipe and metal scrubber broken on the floor close to the bed in the corner so that just she me that the room was not clean and I told the front desk I feel like I should of got half off on the room but he didn’t he just apologize
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wall are thin.
My stay was nice. I had a non-smoking room 114 But i could smell the smoke from the next room 113 The room 113 was a smoking room. At around 5 Am from the same room i heard a woman on the phone talking and yelling very clearly. For over an hour.
Stayed 1 night in Jan 2022

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Roseanda

Traveled with partner
Disliked: Cleanliness, staff & service
BEDSPREAD HAD STAINS, SHEETS WERE STAINED, TOWELS WERE DINGY,INCENSE ASHES WERE IN VARIOUS PLACES ON THE CARPET, JACUZZI TUB NOT CLEANED PROPERLY
Stayed 1 night in Oct 2021

6/10 Okay

Paul

Stayed 1 night in Sep 2021

2/10 Terrible

SYED

Traveled with family
Disliked: Cleanliness, staff & service
We did not stay in this property because of the staff's attitude was not professional as a result of that my wife was not feeling safe to stay there.
Stayed 3 nights in Aug 2021

4/10 Poor

weijie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
no shower and no sandle and no drink in room
Stayed 1 night in Aug 2021

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
NOT my favorite
We felt like we were in a dungeon :( Very dark, but it did serve it's purpose. We needed a good night's sleep before heading to Roswell Cancer Center. We did get a little worried when the people next to us were so loud but they did turn down the noise by 10 pm.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Clean where it counted. But there were issues.
The chairs looked so beaten and dirty that I did not sit on them my entire stay. Every available electrical plug in the room was so loose that nothing could be plugged into them without falling out. I ended up breaking a phone charger trying to get it to stay plugged in. The floor and bed looked quite clean so, that was good.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient close to everything, shopping and transportation.
Stayed 2 nights in Jul 2021

6/10 Okay

Zafer

Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
We experienced many of the things described by other negative reviews. Our non-smoking room smelled strongly of smoke, the carpets were filthy (turning a pair of white socks black), much of the furniture wasn't in good shape, the microwave wasn't fully functional, and plugs fell out of outlets easily. The general state of the room and vibe of the hotel made us worry about bed bugs, and feel anxious about leaving anything visible in our vehicle as well as just generally unsafe and very uncomfortable. As a result, it was impossible to unwind and we were eager to leave, checking out early and going elsewhere for breakfast. Our stay was on a weekday so there were no loud parties, however, there was a couple having a dramatic, concerning argument in the parking lot and the police did make an appearance. We read that the hotel's policy is to refuse a refund after 5 minutes spent in the room, which is a little telling. Unfortunately for us, we spent the night, but don't make the same mistake we did. Book elsewhere.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one… suggest to stay … you get MacD and Dunkins near by
Stayed 1 night in Jul 2021

10/10 Excellent

Latishea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean rooms next time I'm in the Buffalo area this is place
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact the room had no carpet and was nice and clean. I disliked it was 30 mins from the Falls
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2021