Ratings based on 433 Verified Reviews

3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from buffalo

Oak Tree Inn (Baymont Suites

Posted Feb 20, 2018
hotel staff are great. The owners of the hotel just threw them a new system and didnt give them appropriate training. Took us 30 mins to check in. They continuously apologized and offered great service.
Comment from Hotel Management
Feb 23, 2018 by Kylee Sorrells, Hotel Management
I apologize that your check-in experience did not meet your expectations. The staff is currently learning a new system. We are looking to improve and solve this issue.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Would go back again

Posted Jan 30, 2018
It was in between all the places we wanted to go, namely Walden Galleria, Wal-Mart, Target and most importantly, Dunkin Donuts. As a Canadian, we appreciated that it was about a minute's walk from Tim Horton's. Free "to-go" breakfast is offered but don't expect a continental breakfast. It was juice, water, orange and granola bar. It will tide you over until you get to a restaurant, to be sure. Overall, it served our purposes of having a place to stay will shopping. Would go back again.
Comment from Hotel Management
Jan 30, 2018 by Kylee Sorrells, Hotel Management
Arvin, we are pleased to hear that you enjoyed your stay with us in Buffalo. We look forward to seeing you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to shopping

Posted Dec 30, 2017
Pros: location
Cons: not fair to judge, just under new management less than a week, but could use some updating
Location: close to shopping and restaurants, excellent highway access
basic hotel, close to the galleria mall and other shopping, just underwent a name/management change so made it a bit hard to find - was looking for the old name. Staff was very friendly and helpful.
Comment from Hotel Management
Jan 4, 2018 by Kylee Sorrells, Hotel Management
Ruth, I apologize for the miscommunication during our transition process. If there is anything we can do to make your next stay more enjoyable please let us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, ON

Close to Shopping

Posted Dec 11, 2017
Great hotel ~ close to everything we were looking for !
Comment from Hotel Management
Dec 12, 2017 by Kylee Sorrells, Hotel Management
Patti, we are happy that you enjoyed your experience with us in Buffalo. With our additional 47 hotels across the country we hope you have the opportunity to stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Good

Posted Dec 10, 2017
No complaints. Close to Walden Galleria. Had microwave and fridge. TV provided wasnt analogue. Lots of pillows.
Comment from Hotel Management
Dec 11, 2017 by Kylee Sorrells, Hotel Management
We are happy that you enjoyed your experience with us in Buffalo. With our additional 47 hotels across the country we hope you have the opportunity to stay with us again.
3 out of 5
by A verified traveler from Burlington ON

Near Buffalo Airport but not the closest.

Posted Dec 9, 2017
Pros: Quiet, no sound of airplanes flying over.
Cons: Needs a refresh of decor.
Location: Did not go to nearby things but saw a large mall nearby.
Booked this hotel because it was near the airpot. Staff said five minutes away but more like 15 to 20 minutes away and no shuttle service. They were kind in allowing the car to stay there while I travelled. Saved airport parking with I heard was pricey.
Comment from Hotel Management
Dec 11, 2017 by Kylee Sorrells, Hotel Management
Milly, thank you for staying with us. I apologize that the quote was not accurate. I hope you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Dec 1, 2017
Very helpful and accommodating for my beautiful puppy
Comment from Hotel Management
Dec 4, 2017 by Kylee Sorrells, Hotel Management
We are happy that you enjoyed your experience with us in Buffalo. With our additional 47 hotels across the country we hope you have the opportunity to stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Ok hotel. Close to Walden Galleria Mall. Comfortable bed.
Comment from Hotel Management
Dec 4, 2017 by Kylee Sorrells, Hotel Management
We are happy that you enjoyed your experience with us. With our additional 47 hotels across the country we hope you have the opportunity to stay with us again.
4 out of 5
by Stephen

great location and value

Posted Nov 26, 2017 on Hotels
great location and value
Comment from Hotel Management
Dec 4, 2017
Stephen, we are happy that you enjoyed your experience with us in Buffalo. With our additional 47 hotels across the country we hope you have the opportunity to stay with us again.
4 out of 5
by A verified traveler

Good stay

Posted Nov 25, 2017 on Hotels
The hotel was clean and the staff were friendly. The rooms are dated, but were sufficient for our needs.
Comment from Hotel Management
Dec 4, 2017
We are happy that you enjoyed your experience with us in Buffalo. With our additional 47 hotels across the country we hope you have the opportunity to stay with us again.