Ratings based on 363 Verified Reviews

3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

overall

Posted Nov 13, 2017
Room was clean but really run down. Fixtures hanging on walls by next to nothing. They gave me a handicap accessible room where the sink for the washroom was outside the washroom. Hotel staff was lazidasicle at best. Continental breakfast was mediocre (scrambled eggs tasted like they were cooked with sand). They tried charging my twice for the room until I showed them the receipt saying the room was already paid for.
Comment from Hotel Management
Nov 15, 2017 by Manager, Hotel Management
We do understand that many of our guests have different needs and we try to accommodate those needs to the best of our ability. Thank you for the feedback having to do with our staff and breakfast. Please do come see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from buffalo new york

Close to airport.....extended parking

Posted Nov 12, 2017
Pros: Friendly staff
Cons: Extended parking
Location: Close to airport
The shuttle to airport was great...very friendly and helpful driver. The extended parking needs to be upgraded. We had to park half on the grass w the only spot available on a slant!
Comment from Hotel Management
Nov 13, 2017 by Manager, Hotel Management
We appreciate the time you have taken to bring to our attention your feedback with regards to our shuttle and parking. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2 out of 5
by A verified traveler from buffalo. ny

Rat house don't go there or you will get rabies

Posted Nov 2, 2017
Rather stay at motel 6. Don't go there rip off. Over charge you for things. Staff is rude. They will rip you off. Not recommended. Stay away
Comment from Hotel Management
Nov 5, 2017 by Manager, Hotel Management
Thank you so much for taking the time to write this insightful review and for providing us feedback on our staff. Know that your voice is very important to us and we will continue to reach for ways to improve guest experience in all areas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Olean, NY

very nice not far from downtown

Posted Oct 29, 2017
Pros: staff and cleanliness
Cons: nothing, really
Location: close to downtown, airport, shopping
everything about this hotel was great. from check in to check out!
Comment from Hotel Management
Oct 29, 2017 by Manager, Hotel Management
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.
3 out of 5
by A verified traveler

location good, breakfast good, room terribel

Posted Oct 8, 2017
Always hair in the bed. Long head hair and short body hair. Disgusting. Changed rooms, no difference.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
We are sorry to hear that you were not satisfied with the condition and cleanliness of the hotel guest room upon staying. This is certainly not the kind of experience we would like for our valued guests to experience rest assure that we wil address this immediately. We appreciate your positive feedback on our location as well as the breakfast we serve you. We look ofrward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

good and friendly hotel near the Buffalo Airport

Posted Sep 28, 2017
I interacted with several members of the hotel staff and they were all friendly and helpful! The restaurant located right next door is also good and has friendly staff, as well.
Comment from Hotel Management
Oct 5, 2017 by Manager, Hotel Management
It is wonderful to hear from you! I am absolutely thrilled to see that you had such a wonderful experience, and rest assured your kind words have been shared and celebrated with the entire team. Thanks so much for staying here at the BEST WESTERN The Inn at Buffalo Airport, we look forward to your next visit. Wonderful days ahead.
3 out of 5
by A verified traveler

Close to the airport

Posted Sep 25, 2017
Pros: Close to the airport
Cons: Better attention to detail by the maid staff
Found door standing open when we arrived at the room, so wondered if someone was, or had been, inside. Then couldn't close the door until we realized someone had propped the door open by placing a washcloth in the door jam. Went to take a shower and realized there was no shower curtain. Called the desk and one arrive shortly. Checked out very early morning to catch a flight and was told I could not get a receipt because the computer was running something, but was later sent one via e-mail as promised. I did not eat breakfast there so I have no comment on what was provided.
Comment from Hotel Management
Oct 3, 2017 by Manager, Hotel Management
I am sorry about the problem with the door and the oversight on the shower curtain. I am glad that someone from the team installed the shower curtain promptly when you called the attention of our front desk staff. Thank you for reviewing your visit here at our hotel, we look forward to serving you again. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen, WA

Convenient to airport and the staff is fantastic!

Posted Sep 24, 2017
Pros: Convenient to airport. Staff was excellent.
Cons: It was all good.
Location: Niagara Falls.
We were coming in on two different flights and they had absolutely no problem picking us up at the airport at two different times (even though one was around midnight). The staff was extremely kind and helpful. Their breakfast was excellent and we had a great stay.
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
It is great to hear from you. It is truly heartwarming to hear that you were impressed with our effort to provide comfortable accommodation and competitive services. We look forward to serving you again soon. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, on

Great central location to shopping and restaurants

Posted Sep 22, 2017
It's a great little place super centrally located right off the major highways. Great value for what you pay. I thought it might be noisy so close to airport but not at all.
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are most happy to learn that majority of our services and accommodation lived up to your expectation. We greatly appreciate the time you've taken to share your high rating and review to our hotel and we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, FL

Nice stay

Posted Sep 12, 2017
Beds are good, very clean room. Hotel needs some updates, renovation but is ok. Breakfast buffet is good (scrambled eggs, sausage, etc). Close to airport. Will stay again.
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
It is fantastic knowing that we were able to suffice your accommodation needs following your recent visit here with us. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward for your next visit!