Ratings based on 739 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, MO

Didn't Want to Leave!

Posted Oct 18, 2017
Not only was the hotel comfortable and clean, the staff were amazing! I loved the free shuttle service. They would take you anywhere within 1.5 miles of hotel, which is where most of the shopping is located. The staff were incredibly kind and helpful. Even the shuttle driver was pleasant. The food was good and the hotel let us use their microwave to heat up some food because we didn't have a suite with a microwave.
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh PA

Great location

Posted Oct 17, 2017
Wife and I Stayed here for a weekend for a wedding. Hotel staff was great, very friendly especially front desk. Breakfast was very good. Room was clean and bed was comfortable. Price was good for location. Hotel overall was nice. What more do you need in a hotel.
3 out of 5
by A verified traveler from Syracuse

Just okay...

Posted Oct 9, 2017
Positives: Staff was friendly, room was clean, good location Negatives: Beds and pillows were extremely uncomfortable and the room air conditioner was old and loud-- very outdated-- Overall-- It was clean but didn't get a good night's sleep
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Oct 3, 2017
Great stay - near the mall. Rooms are nice and clean. Friendly staff. They now have room service and a full snack bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Stayed for Bill's game

Posted Sep 28, 2017
Service excellent at check in Nice hotel, good breakfast, new rooms Had a mix-up in finding correct Hampton as there are 3 in the area. Directly behind a MacDonalds on a busy road, close to the 90, so easy to get to Bills game
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Decent hotel, good location, GREAT staff

Posted Sep 16, 2017
We've stayed at the Hampton maybe four times now. We go to Buffalo to watch Bills games. For this purpose, it's great. Right on the highway, so it's easy access in (we're coming in from Canada) and a short drive to the stadium. There's a lot of shopping options nearby. The room is nice enough. Nothing to write home about, but clean and comfortable bed. But I guess what separates the hotel for us is how amazing the staff has always been to us. While this isn't usually a concern for us (I'm content to just check in and not speak to staff any more than that). But this is two years in a row that they've gone over and above for us. This year our three year old lost one of her favourite stuffed animals. We emailed the hotel, they checked the room, but no luck. A full six days later we got an email saying they had found out and would be shipping it up to us. I know this might be a little thing requiring little effort, but for our daughter, it means the world that she'll get her piglet back. The year before the young man at the front counter went out of his way to help my wife to make birthday special. I don't remember all the details (because it was my wife who interacted with him) but it involved him giving her the bottle opener off his personal key set. It was noteworthy enough to her that she had sent an email to the manager thanking him for the help. Thanks Hampton. You guys have been great to us.
5 out of 5
Recommended
for Everyone
by A verified traveler from rochester ny

Nice

Posted Sep 3, 2017
It was good but our air conditioner was not working
4 out of 5
Recommended
for Everyone
by A verified traveler from Pickering, ON

Posted Aug 31, 2017
Great location near the mall. Complimentary breakfast was nice. Free coffee available all day was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lower Hudson Valley

Easy to get tp. Ample parking

Posted Aug 25, 2017
comfortable room and near many ammenities. Breakfast was very good
Comment from Hotel Management
Aug 25, 2017 by Janice - GM, Hotel Management
Thank you for taking the time to comment on your stay. I was happy to learn you enjoyed our hotel. I hope we will see you again in the future. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Markham, ON

Nice hotel and close to highway

Posted Aug 24, 2017
Pros: Very good breakfast
Cons: A room should be provided with sofa
Location: A McDonald restaurant and a Target store are within a few minutes walk distance
very good experience. Feel warm and comfort. Staffs are very kind and professional.
Comment from Hotel Management
Aug 25, 2017 by Janice - GM, Hotel Management
Thank you for taking the time to comment on your stay. I was happy to learn you enjoyed our hotel. I hope we will see you again in the future. Have a great day!