Ratings based on 624 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, New York

Great Staff

Posted Sep 19, 2017
Pros: Polite, well-versed staff
Cons: maybe a little updating but not bad for the $$$
Location: NA
The staff at this Holiday Inn were the best people we have had the pleasure to do business with while traveling. Besides being friendly, they were very accommodating and helpful when suggesting things like returning our rental car the night before instead of rushing in the morning. We were leaving on AMTRAK early the next morning. They made sure we arrived at the terminal with no problems. Kudos to them all!
Comment from Hotel Management
Sep 20, 2017 by robin, Hotel Management
Thank you, we enjoyed having you here
4 out of 5
Recommended
for Everyone
by A verified traveler from orillia

Mid week getaway

Posted Sep 14, 2017
Thus hotel is older and located right beside airport ..restaurants and shopping. Check in and out was simple.. staff was friendly and helpful with info. Rooms were clean and comfortable. Surprisingly quiet location. Price was a good deal.Would recommend.
Comment from Hotel Management
Sep 15, 2017 by robin, Hotel Management
Thank you, we hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler from Quad City

Posted Sep 13, 2017
Room was good. This hotel dont provide water at least they should provide one water bottle.
Comment from Hotel Management
Sep 14, 2017 by robin, Hotel Management
Thank you, we appreciate the feedback
2 out of 5
by A verified traveler

Posted Sep 11, 2017
There were football fans who were very noisy and drinking in the courtyard which was in front of our window very noisy they kept hitting our window, they put us, 3 women on a wing with all these football fans very noisy, loud they were even knocking in our door, I called to ask to be moved and was told they are full,after 30 min. I called again coz they were getting rowdy,this time they allowed us to move, so they lied to us in the first place! Front desk were not friendly did not even smile when we checked in, it was the worst hotel worst experience.
Comment from Hotel Management
Sep 13, 2017 by Robin, Hotel Management
I'm sorry to hear of the issues you experienced and will be sure to get them remedied. We do hope we will get the opportunity to see you again
3 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, on

Nice hotel - Great Cooked to order breakfast

Posted Sep 3, 2017
Pros: The location and price point
Cons: Upgrade the rooms as they do look old and outdated
Hotel was comfortable for our family of 4. Rooms and hotel itself could use an update. Cooked to order Breakfast was great and staff at restaurant were very attentive.
Comment from Hotel Management
Sep 4, 2017 by robin, Hotel Management
thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

GREAT BUT ....

Posted Sep 3, 2017
Pros: See above
Cons: Training of junior restaurant staff. Have the waiter there as soon as the guests sit down - long drive - needed a drink!
Location: didn't do anything. Came for a Memorial Service in Buffalo
VERY much liked the hotel. Like Holiday Inn very much. Room was great BUT stayed with a girl friend and she took sofa bed and I took the King --- I know, she should have slept on the other side of the King. BUT, she didn't. The sofa bed was not good mainly because of the bedding - flimsy and not good. Only other thing was the restaurant - food very good for dinner and breakfast but staff not really On Their Toes --- had to wait and hail them Bar Manager was excellent at dealing with one of our party who complained about an extra charge for Ice for her Scotch --- something to do with the computer - but she handled it well. I think some of the junior waiters were being trained or had just started. But lobby lovely and amenities - and Front Office Staff excellent.
Comment from Hotel Management
Sep 13, 2017 by robin, Hotel Management
Thank you, we appreciate all the feedback and hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Average hotel near airport

Posted Sep 2, 2017
Average room, could use upgrade, noisy air conditioning, bed & washroom okay, location close to shopping.
Comment from Hotel Management
Sep 4, 2017 by robin, Hotel Management
thank you
4 out of 5
by A verified traveler from New Jersey

Convenient choice close to the Airport.

Posted Aug 31, 2017
Pros: Not a luxury choice, but clean, comfy and nice staff at a fair price.
Cons: Add an elevator? :-)
Location: Catch an early morning flight, refill the rental car gas tank. The usual stuff.
Had a nice stay here. Was flying out very early and decided to stay close to the airport. Definitely a good decision. Had a nice, quiet night's sleep and got ot my destination with some energy left. Will stay again!
Comment from Hotel Management
Sep 2, 2017 by robin, Hotel Management
Thank you, we hope to see you again
2 out of 5
by A verified traveler

It was ok for a quick trip

Posted Aug 31, 2017
I was there just for an overnighter and the bathroom was not very clean the toilet was Tiny compared to other toilets at different hotels there was cleaning fluid coming down from the walls. Just an uncomfortable feeling when you're traveling from out of state. There was a Denny's close by and there was a nice restaurant called Max that had a very nice menu in service. They were not accommodating to me at the service desk when I asked about my points for my card that I have for this particular chain of hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler

WOW! This is a great place to stay.

Posted Aug 27, 2017
Pros: Everything here suited our needs.... clean rooms and it did NOT smell !
Cons: I suggest this for most all my stays. How about a taller toilet in the bathrooms. Gee Wiz... almost impossible for a normal height person to use. :-)
Location: I don’t know get a map.
No issues with booking or checking in. Close to airport and the shuttle was great and timely. The Rooms were very nice, clean, not smelly, clean bedding and comfortable. The front dest guys were very, very helpful and accommodating. Arranged for a pick up at the car rental and booked us with the airport shuttle. The restaurant on site was very good.
Comment from Hotel Management
Aug 28, 2017 by robin, Hotel Management
Thank you, we look forward to seeing you again