Ratings based on 718 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Posted Feb 19, 2018
Surprisingly the pillows were uncomfortable. I usually love the comfort that hotel pillows offer.
Comment from Hotel Management
Feb 20, 2018 by robin, Hotel Management
Thank you
3 out of 5
by A verified traveler from Buffalo

Overnight in Buffalo

Posted Feb 12, 2018
Cons: expedia advertised $47 / night, but charged $75/night. Never again with expedia!
Location: good restaurant
Room is clean, staff are friendly its definitely a no frills type of hotel.
Comment from Hotel Management
Feb 12, 2018 by robin, Hotel Management
Thank you. We appreciate you staying with us and your feedback. We do hope to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2018
Nice staff and clean room. Check-in was easy. I would stay here again.
Comment from Hotel Management
Feb 11, 2018 by robin, Hotel Management
Thank you, we look forward to seeing you again
4 out of 5
Recommended
for Everyone
by A verified traveler from Beaverton, Ontario, Canada

Convenient to Buffalo Airport and adjacent Highway

Posted Feb 10, 2018
Pros: See above.
Cons: Exterior signage and way finding.
Location: Convenient to Airport and Expressways
Smooth check in, Clean room. Good in-house restaurant. Could use bigger, brighter signage out front and along approaching roadways; missed the building on the way by in the night darkness, Logo on sign way too small.
Comment from Hotel Management
Feb 11, 2018 by robin, Hotel Management
Thank you. We appreciate you staying with us and your feedback. We hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls, Ont.

Posted Feb 3, 2018
The staff was very helpful and friendly. Would recommend the hotel others who are especially travelling out of the Buffalo airport.
Comment from Hotel Management
Feb 3, 2018 by robin, Hotel Management
Thank you, we hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, ON

Nice, convenient

Posted Jan 29, 2018
Older hotel but in good shape. Clean. Nice little gym and hot tub. Great breakfast in the restaurant. Close to the airport and a short drive to shopping.
Comment from Hotel Management
Jan 30, 2018 by robin, Hotel Management
Thank you, we appreciate you staying with us
3 out of 5
by A verified traveler from Toronto

Decent price, poor quality.

Posted Jan 25, 2018
The hotel is old as well furniture, it’s clean enough and mattress is too soft (maybe too much). Breakfast was the best thing. I think you can find a better hotel-service for $100 usd
Comment from Hotel Management
Jan 26, 2018 by robin, Hotel Management
Thank you. We appreciate you staying with us and your feedback. We do hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Great hotel and great deal!

Posted Jan 22, 2018
Pros: The location was great and the rooms were very nice! Breakfast was AWESOME!
Cons: They didn't have elevators to second floor. But not a big deal for us.
Location: The Walden Galleria Mall was close by and easy to find.
I booked this when arriving and what a great surprise! The hotel is very close to a large mall and the breakfast option to add for $1 was AWESOME and well worth it! I would stay again! Very close to the airport but did NOT hear the noise of planes while I was there.
Comment from Hotel Management
Jan 23, 2018 by robin, Hotel Management
Thank you, we hope to see you again soon
2 out of 5
by A verified traveler from buffalo ny

Unfriendly staff and dark hotel

Posted Jan 22, 2018
I am usually not picky about hotels but this particular holiday inn disappointed me. I found the hotel to be dark and depressing, and the staff was very unfriendly and unhelpful. The cable in our room was disappointing as there were very limited channels. The shower was extremely small and it caused you to stand touching the wet shower curtain and this grossed me out.
Comment from Hotel Management
Jan 25, 2018 by robin, Hotel Management
Thank you for staying with us and your feedback. I assure you these areas will be looked into. We do hope we will get the chance to see you again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
Helpful staff. Very accommodating in every respect. This hotel although old is clean and true value. It has everything you need
Comment from Hotel Management
Jan 17, 2018 by robin, Hotel Management
Thank you, we hope to see you again soon