Ratings based on 745 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Nice well appointed and well staffed hotel

Posted Oct 9, 2017
We were very satisfied with our stay. Due to the hotels proximity to the airport we were pleasantly surprised with the soundproofing. Our room overlooked greenspace, was larger than expected with a brilliant configuration in the bathroom area. The heating unit could have been quieter and the shower nozzle needs scrubbing. Breakfast area is lovely; the food adequate.
Comment from Hotel Management
Oct 11, 2017 by -Management, Hotel Management
Thank you for choosing to stay with us on your recent trip to Buffalo. I'm pleased to see you had an outstanding experience. Keep is in mind on your next visit to Buffalo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, clean, helpful staff

Posted Aug 31, 2017
Convenient location and friendly, helpful staff. Spacious room (2 queen beds, desk, chair), comfortable beds with pillow selection (firm or soft). Newer hotel, nice decor. Free shuttle from airport, large pool and enjoyed time in the hot tub! Free WiFi with good connection, breakfast included with good selection of eggs, bacon, sausages, breads, muffins, fruits, yoghurts, juices, teas and coffee! Seating is limited but staff pointed out a meeting room across the hall that could be used. Saw the exercise room but didn't use it, appeared to be small but had a glass wall that overlooked the pool area. Nuce touch was the Kuerig machine in rhe room!
Comment from Hotel Management
Sep 1, 2017 by -Management, Hotel Management
Thank you for staying with us. We appreciate the feedback regarding your recent visit. Happy to see you enjoyed your time with us. Safe travels!
3 out of 5
by A verified traveler from Toronto

clean but needs attention to detail

Posted Aug 28, 2017
The room and hotel look clean and professional but if you look closer , there is neglect - for example, the bottom edge of tub was showing a lot of rust and the toilet dispenser was loose innthe wall. There was no fridge in room. Innthe morning, cleaning staff were passive agressive because my daughter coming back from pool dripped some water on carpet
Comment from Hotel Management
Aug 30, 2017 by -Management, Hotel Management
Thank you for staying with us on your recent trip to Buffalo. We appreciate your feedback and will look into the issues you have brought to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Very clean and comfortable

Posted Aug 25, 2017
Close to airport and shopping. Variety of breakfast choices. Staff was very polite and helpful.
Comment from Hotel Management
Aug 28, 2017 by -Management, Hotel Management
Thank you for staying. I'm happy to see you had a 5 star experience with us!
5 out of 5
by Mary J

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017 by Kristie, Hotel Management
Thank you for choosing to stay with us. I'm happy to see you received a 5 star worthy experience.
3 out of 5
Recommended
for Families
by A verified traveler from Ontario

This hotel is fine

Posted Aug 22, 2017
Pros: Pool, breakfast, beds comfortable and room clean.
Cons: Wish we could have got early check in. Better maintenance of bathrooms.
Location: Went to a Bisons game, shopping and Naval park. Everything was no more than a 20 minute drive.
Stayed w family on a shopping trip / Baseball trip to Buffalo from Toronto in August 2017. Family friend was supposed to stay at same hotel but booked the other HI Express in Buffalo and got a better rate and early check-in. We asked but were not given early check in. Rooms were fine and clean. Hotel breakfast was great. Pool area well kept and clean. Most staff pleasant. Some parts of hotel in need of upkeep. Shower did not drain quickly so water backed up. Tap in bathroom leaked. Aside from these nitpicking points the hotel was fine for the price.
Comment from Hotel Management
Aug 24, 2017 by -Management, Hotel Management
Thank you for the feedback. I'm sorry we were unable to accommodate the early check in request but that is never a guarantee. As I am sure the staff explained it was very busy the night before and as a result we did not have any rooms available to accommodate early check ins.
4 out of 5
by A verified traveler

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Kristie, Hotel Management
Thank you for choosing to stay with us. We appreciate your feedback.
1 out of 5
by A verified traveler

Bathroom were dirty and clogged bathtub

Posted Aug 17, 2017
Called front desk . Maintenance guy Vince came after 30 minutes checked for 15 min. Then used liquid to clean drain. Came back after some time but that didn't help much. Wasted time and it was horrible experience.
Comment from Hotel Management
Aug 22, 2017 by -Management, Hotel Management
Thank you for the feedback. We will have to look into the issue stated and see what can be done. Thank you for letting us know what can be done to improve our hotel.
4 out of 5
by Patrick

Excellent

Posted Aug 14, 2017 on Hotels
Very nice place.
Comment from Hotel Management
Aug 17, 2017 by Kristie, Hotel Management
Thank you for staying with us during your recent visit to Buffalo. We appreciate your feedback!
5 out of 5
by Juanita

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by Kristie, Hotel Management
Thank you for letting us know about your 5 star experience with us! We appreciate the feedback. Safe travels.