Ratings based on 712 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Aug 11, 2017
Helpful staff made the stay enjoyable; they went out of their way to reserve space for our luggage in the back office after we checked out. We wanted to explore the area for a few hours more as our flights were later in the afternoon.
Comment from Hotel Management
Aug 12, 2017 by -Management, Hotel Management
Happy to help! We're glad you enjoyed your time with us. Thank you for letting us know about the positive experience you had. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Could have been cleaner. Room was comfortable. Breakfast was decent. Not a bad deal for the money.
Comment from Hotel Management
Jul 20, 2017 by -Management, Hotel Management
Thank you for staying with us. Your feedback is greatly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Jun 5, 2017
The only odd thing was this hotel worker. He roamed hastily around the building all evening both nights there. He always looked angry and never spoke. It was very uncomfortable. We tried to avoid him at all costs.
Comment from Hotel Management
Jun 7, 2017 by -Management, Hotel Management
Thank you for sharing your feedback. I will look into who was on the nights you were with us and see what exactly was going on with the employee you mentioned. Other than that, I'm happy to see you had a great overall experience with us. Safe travels!
5 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
All staff are very nice, helpful and friendly. Extra service they gave us by dropping us to and from to the mall and restaurant with our friends. Really appreciated all efforts.
Comment from Hotel Management
May 24, 2017 by Kristie, Hotel Management
Thank you for sharing your experience with us. Our staff will appreciate the kind words and I'm happy to see you found the shuttle to big help. WE hope you will be back soon!
5 out of 5
by Francesca

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Francesca, Thank you for staying with us. I'm happy to see you enjoyed your time here.
5 out of 5
by Halley

Posted May 3, 2017 on Hotels
They were amazing! Super kind and helpful! Will definitely stay there the next time I am in Buffalo!
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Halley, Thank you for the kind words about our staff. I will let them know how much you appreciated their service. We look forwards to your next visit.
3 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
The room was not as pictured, We paid extra for a pull out bed and it was trouble. The bed felt like you were sleeping on springs.
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Thank you for taking the time to share your thoughts about your recent stay with us. Your concerns are noted and will be addressed.
5 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Thank you for sharing your review.
3 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
We picked the room for the jetted tub with the anticipation that it was not single tub and not inside the bathroom. We were hoping for a romantic night. The bathroom was spacious & updated and the king bed was very nice as well. The sofa bed could be updated Overall the hotel was nice though not as the picture showed.
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Thank you for sharing your experience with us. I'm sorry to see the room was not up to expectations.
4 out of 5
by Valerie

This traveler left a rating score only Posted Jan 20, 2017 on Hotels