Ratings based on 714 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Bathroom were dirty and clogged bathtub

Posted Aug 17, 2017
Called front desk . Maintenance guy Vince came after 30 minutes checked for 15 min. Then used liquid to clean drain. Came back after some time but that didn't help much. Wasted time and it was horrible experience.
Comment from Hotel Management
Aug 22, 2017 by -Management, Hotel Management
Thank you for the feedback. We will have to look into the issue stated and see what can be done. Thank you for letting us know what can be done to improve our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Aug 11, 2017
Helpful staff made the stay enjoyable; they went out of their way to reserve space for our luggage in the back office after we checked out. We wanted to explore the area for a few hours more as our flights were later in the afternoon.
Comment from Hotel Management
Aug 12, 2017 by -Management, Hotel Management
Happy to help! We're glad you enjoyed your time with us. Thank you for letting us know about the positive experience you had. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Could have been cleaner. Room was comfortable. Breakfast was decent. Not a bad deal for the money.
Comment from Hotel Management
Jul 20, 2017 by -Management, Hotel Management
Thank you for staying with us. Your feedback is greatly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Jun 5, 2017
The only odd thing was this hotel worker. He roamed hastily around the building all evening both nights there. He always looked angry and never spoke. It was very uncomfortable. We tried to avoid him at all costs.
Comment from Hotel Management
Jun 7, 2017 by -Management, Hotel Management
Thank you for sharing your feedback. I will look into who was on the nights you were with us and see what exactly was going on with the employee you mentioned. Other than that, I'm happy to see you had a great overall experience with us. Safe travels!
5 out of 5
by Sandra

Perfect

Posted May 22, 2017 on Hotels
this hotel is great ... friendly staff, good free breakfast, pool, hot tub all were perfect. Shuttle service is great up to 5 miles.. Could not ask for a better hotel to spend with friends
Comment from Hotel Management
May 27, 2017 by Kristie, Hotel Management
Sandra, Thank you for the outstanding review. I'm happy to see you and your friends enjoyed your time with us and we hope you will be back soon!
5 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
All staff are very nice, helpful and friendly. Extra service they gave us by dropping us to and from to the mall and restaurant with our friends. Really appreciated all efforts.
Comment from Hotel Management
May 24, 2017 by Kristie, Hotel Management
Thank you for sharing your experience with us. Our staff will appreciate the kind words and I'm happy to see you found the shuttle to big help. WE hope you will be back soon!
5 out of 5
by Francesca

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Francesca, Thank you for staying with us. I'm happy to see you enjoyed your time here.
5 out of 5
by Halley

Posted May 3, 2017 on Hotels
They were amazing! Super kind and helpful! Will definitely stay there the next time I am in Buffalo!
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Halley, Thank you for the kind words about our staff. I will let them know how much you appreciated their service. We look forwards to your next visit.
3 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
The room was not as pictured, We paid extra for a pull out bed and it was trouble. The bed felt like you were sleeping on springs.
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Thank you for taking the time to share your thoughts about your recent stay with us. Your concerns are noted and will be addressed.
5 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Kristie, Hotel Management
Thank you for sharing your review.