Ratings based on 356 Verified Reviews

3.6 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Barely a 1 star hotel - old, delapidated building,

Posted Jul 3, 2017
Staff was nice, but hotel is physically in shambles. I can not believe I paid $115 to spend a night here! Leaky bathroom fixtures, old warn carpet, musty smell throughout. The only reason we stayed the night was because we arrived really late and the bed linens seemed new and clean, but we didn't take our socks off once. Gross...would not recommend unless price per night was $40, because then you know that you're getting what you pay for.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
It is sad knowing that you were displeased with your recent stay here at our hotel. Your feedback on the status of clean is reported to our administrator for reference and corrective measure. We will do our best to further improve our services and serve you better on your next visit. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Hotel close to shopping and restaurants

Posted Jul 1, 2017
Pros: Close to shopping and restaurants
Cons: Animals being allowed in the hotel
When I arrive at approx. 6.30pm the front desk clerk wasn't there, had to wait 12 minutes, before I could sign in. There were no rooms available on first floor as requested on my reservation. The front desk clerk said he had a room but was next door to a couple that had very big dogs.
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
The conflict that you had experienced regarding your reservation is regrettable to hear. Our technical staff will look over booking site and request the site itself for assistance in order to ensure that situations such as this will not happen to you or to any of our guests in the future. We take your suggestions to heart and we use them to continually improve upon our guest experience. We hope that you will decide to stay with us again so that we could have the chance to improve your perception of our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2017
Clean and comfortable. Nice breakfast, friendly management and staff.
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this goal.We thank you so much for the compliments of our friendly staff .On behalf of the team thank you for your five star review.we are looking forward to your next visit.
2 out of 5
by A verified traveler

Hotel rate increased!

Posted Jun 2, 2017
The rate posted gave a cost of $58 but when you went to book it went to $71. It stayed his way over and over. We went to the hotel so we ended paying the higher amount but it felt like a scam!
Comment from Hotel Management
Jun 6, 2017 by LQ Customer Care , Hotel Management
Thank you for your feedback, as it is very important to us. We’re sorry for the problems you experienced with your reservation rate. We will share your comments with the management so that similar situations will not occur in the future. Please reach out to the General Manager so that we can resolve your concern. Sincerely, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Nice small hotel

Posted May 3, 2017
25 miles away from Niagara Falls on Highway 190/290/90 ($1.15) toll great small, clean, comfortable hotel
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Our ultimate ambition is to provide a five star experience, we are happy to learn that we have succeeded. We appreciate you for acknowledging the efforts of our staff to give you a high standard of housekeeping and hospitability. We look forward to serving you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice food restaurants were great, beds comfy.

Posted Apr 30, 2017
Very peaceful, accommodating, breakfast was good, rooms were clean staff was nice. Very convenient location near highway, numerous stores & restaurants.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Your positive review means a lot to us, thank you for your kind remarks on the condition of clean, services and overall accommodation you received from our team. It would be lovely to have the chance of serving you again. Kind regards.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
5 out of 5
by Zakee

This traveler left a rating score only Posted Apr 20, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotel in a decent area!

Posted Apr 19, 2017
Pros: Rooms were nice and comfortable
Cons: More bathroom supplies
Location: Not to many restaurants near by
easy check in pleasant staff rooms were comfortable
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Lovely yo know that you were pleased with the services and accommodation following your visit here in our hotel. Thank you for your inspiring comment about our staff. We will do our best to make your next visit another fine, good value hotel experience. Kind regards.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 19, 2017 on Hotels