Ratings based on 633 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Perfect location

Posted Nov 23, 2017
Staff are super friendly. Shuttle drivers very nice too. Our room was spacious with a wee fridge , microwave and Keurig coffeemaker. A nice surprise. Walden Galleria across the parking lot and Olive Garden across the street
Comment from Hotel Management
Nov 24, 2017 by Jeff, Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed stay and look forward to having you as our guest again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, ON

Enjoyable Get Away!

Posted Nov 22, 2017
Pros: Everything!
Location: Good location, Great shopping nearby - Sams Club on Union, Walmart, Kohls on Transit Road. Walden Mall next door.
From the time we arrived, until we checked out; we had a very pleasant, comfortable and enjoyable time! The hotel provided a perfect place for R & R, clean and comfortable room. Beautiful, clean and warm pool! Great food at the Twigs Lounge. We will be back!
Comment from Hotel Management
Nov 23, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Posted Nov 20, 2017
Pros: Convenience
Cons: More elevators
Location: Galleria mall. Went to Canada and visited family in Niagara Falls.
I was in town for my nieces wedding and the reception was in your hotel. I was there for six days and did not have any problems. The only thing I did notice was that there was not enough elevators and no free continental breakfast.I ate in the bar and restaurant and the food was good. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from buffalo, new uotk

Good hotel close to shopping

Posted Nov 20, 2017
Close to shopping and Olive Garden. Clean hotel
Comment from Hotel Management
Nov 23, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Nice hotel and very close to the airport.

Posted Nov 19, 2017
Hotel is close to the airport. We stayed here one night after an NFL game to catch an early flight the following morning. There is a restaurant inside the hotel that has pretty good food. The free shuttle service to the airport was also a plus.
Comment from Hotel Management
Nov 23, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler

They have no clue of the reservation. We reserved

Posted Nov 18, 2017
We were there for two days never clean the room. There was very rude
Comment from Hotel Management
Nov 23, 2017 by Jeff Rapini, Hotel Management
I am sorry to hear you did not enjoy your stay with us and your room was never cleaned. Please give me a call at the hotel if you would like to discuss your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

close to mallp

Posted Nov 17, 2017
Pros: location
Cons: friendlier front desk.
Location: restaurants
Difficult to find hotel - it was after dusk and the hotel sign and the outside lights were no on - looked desolate.; Check in staff did not care - not a good start. Room fine thought heating rattled
Comment from Hotel Management
Nov 17, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
Will definitely be staying here again the next time I'm in Buffalo.
Comment from Hotel Management
Nov 16, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
Very nice and friendly. Shuttle very convenient.Perfect location for shopping. We had great stay
Comment from Hotel Management
Nov 16, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

A convenient stopover

Posted Nov 15, 2017
A great relief to find a comfortable hotel with all the facilities you could you want, computer access, breakfast included and most important for me laundry facilities. The rooms were tired but comfortable and the staff were great. Not a place to stay for very long but a great stopover
Comment from Hotel Management
Nov 16, 2017 by Jeff, Hotel Management
Thanks for staying with us. We appreciate your feedback!